Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
GoogleCould not speak more highly of Lorraine & the team, including George at CJ Hole, who were all friendly, professional & most helpful in the sale of our house from start to finish.would definitely recommend.
Professional, friendly and helpful - so good to hear, thank you for leaving a review Pam. CJ Hole Team
5/5
GoogleWe have recently purchased a property from CJ Hole estate agents Burnham. Tom was extremely helpful right from the viewing till the closing.He has been available to ans all our questions throughout the process and I wanted to take a moment to express my deepest gratitude for the exceptional service and support you provided us during the purchase of our first home. As we were first-time home buyers, we were nervous and uncertain about the process, but you and your team made it so much easier and less stressful. I will definitely recommend your services to anyone who needs a reliable and trustworthy estate agent. Thank you - Michael & AR.
What a lovely review! Thank you for your kinds words, I'm so glad I was able to help you both with your purchase of your new home. I wish you many happy years in your first home together. Kind Regards, Tom
5/5
GoogleBig thank you to Magda L. Who showed understanding, kindness and patience when I didn’t understand what documentation to send to secure my property, as well as her prompt communication and responses. Without her help I would’ve been clueless and she made the entire process easier for me
A glowing review, thank you Olivia. "Understanding, Kindness & Patience" etc are all words we're glad to see in our reviews. We appreciate your feedback. Thank you! Magda & the CJ Hole Team.
5/5
GoogleOustanding service from Lorraine, our sales progress chaser, enabled us to complete in under a month from offer acceptance. Lorraine was unflappable, efficient, pro-active, quick to respond and most importantly good humoured during the inevitable hurdles we encountered. Thankyou.
"Outstanding service". Always good to read a great customer review like this Wynn. Thank you. CJ Hole Team.
5/5
GoogleThe team at CJ Hole were a pleasure to work with while we recently looked for a place to rent in Bristol. Couldn't be happier with the experience!
5/5
GoogleGreat service - C J Hole kept persevering on our behalf despite a tricky market. Once sale was agreed, Lorraine did a terrific job of keeping us in the loop right through to completion. Thank you!
Thank you for leaving a review. We are happy you've had such great service - it's what we aim to do! CJ Hole Team.
5/5
GoogleAll the Team at C J Hole worked well together , to make our House Purchase as smooth as possible. They are Professional , Friendly and Approachable , and helped quickly with any query that we had. I recommend C J Hole , and would use again, if the occasion arose.
Thank you for taking the time to provide us with a review, we hope you settle into your new home soon.
5/5
GoogleVery helpful, friendly and efficient service. Great communication and easy to deal with. Lorraine, in particular was extremely helpful
Thank you for your feedback Michelle, we're glad you've had a good experience with us. CJ Hole Team.
5/5
GoogleI would definitely recommend C.J. Hole to any friends and family who might be thinking of moving. The service has been excellent throughout - Kate Cullen kept us informed every step of the way ( both forward and backward) and did everything possible to keep things moving. Thank you for all your efforts - they are much appreciated. Joyce Nash
Andrew and Joyce, thank you for leaving this review. We're so pleased you will recommend CJ Hole to friends and family, it means a lot. CJ Hole Team
5/5
GoogleGreat company to use. Very professional x
1/5
GoogleDowngraded what was a 5 star review due to significant decline in quality of service in managing our property.
We’re sorry to learn of your dissatisfaction as we pride ourselves on providing great customer service. We’ll be in touch directly to discuss any concerns you have as we’re keen to find out what’s happened to make you feel this way with a view of then restoring your confidence in our services.
5/5
GoogleFrom the moment we booked our viewing of the property, we were made to feel really welcome. Sommer and the team have been friendly, helpful and understanding throughout the whole process. Communication was really good and regular, and there were always smiling faces when we popped in too. We would recommend them to anyone buying or selling in the area.
5/5
GoogleWhat an amazing team! Many thanks to Lulu who was so professional, always available with the smile. 😊 …
5/5
GoogleI had a tenant leave a property mid contract and without notice and in a rather shabby & dirty state. Within a month Emma and her team had organised a complete redecoration and clean and had successfully advertised and let the property to a very suitable new tenant who paid a year up-front. Very joined-up team work. I was very relieved - and impressed!
Thank you for your review - great to hear you were pleased with our service, we aim to please. CJ Hole Team
5/5
GoogleFantastic service from CJHole. From beginning to end of helping us rent our first property-everyone was so helpful . Emma has been great with all aspects of communication. Definitely recommend
Thank you very much for your feedback, we are so glad we could help get you into your new home as swiftly as possible.
5/5
GoogleDear Kayleigh and Amanda, Thank you so much for helping me find my new home! I could not have done this without you, and i am endlessly grateful for your hard work and expertise. If any of my friends or family are ever in need of an agent, i will be sure to send them your way.
1/5
GoogleI have contacted CJ Hole to help us rent a house. However the whole process was really hard. We had to go through a screening process before we could view the property, which we found very strict, but could understand why they set up that process. However, what we couldn’t understand was the fact that the process was really lenghthy and that we couldn’t apply to view more than one property. Furthermore, until today we never got feedback from the agency about the application we submitted. We called the agency several times as we had a very tight schedule to find a house in the area and although they assured me that they would give me feedback as soon as possible and would put me forward for another property in case the feedback was negative, I’ve never heard from them. The whole process was really disapointing.
Thank you for your review. We do understand that it can be frustrating searching for a property - currently there are so many applicants applying for each property. We do try to contact all clients in a timely manner if applications have not been successful, but sometimes the volume of clients causes delays. We hope that you have now found your new home.
5/5
GoogleKate was really lovely and very professional and as a team Cjhole were excellent. I would definitely recommend them.
Thank you for leaving a review - much appreciated!
5/5
GoogleIt is a great experience to buy a property with CJ Hole. The staff replied email promptly and we are satisfied with their support.
We are pleased to hear you've had a great experience with us, and thank you for leaving a review. CJ Hole Team.
5/5
GoogleI have used CJ Hole Hucclecote to purchase my first home, and now as my letting agents. Danielle, Ami, and the rest of the team have been phenomenal throughout both processes! Really great communication and support throughout and quick to take action and resolve. Fantastic personal service, highly recommended!
5/5
GoogleCJ Hole team is amazing, their customer service is the best. We were looking for a property to rent, Lulu and Quaid were exceptional, they are professionals and have great communication skills, they would always give us updates at every stage. In future, we will definitely use their great services. CJ Hole Highly Recommended.
5/5
GoogleThe Lettings team at CJ Hole Gloucester Road has been prompt and efficient concerning my property, helping me to maintain a professional service for my tenants.
Thank you Roisin for your review - great to hear you were pleased with our service, we aim to please. CJ Hole Team
5/5
GoogleWe've been very impressed with the service that C J Hole Bradley Stoke provide for tenants when there are any issues. The team of subcontractors that they use are excellent.
5/5
GoogleLovely friendly staff, couldn’t have asked for more help with the purchase of our first home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
