Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
GoogleFantastic communication from start to finish on my property purchase. Thank you to the whole team.
Thank you for your review Luke, we're so pleased you've been happy. We wish you all the best in your new home!
5/5
GoogleThe whole process from initial valuation visits, through viewings and the sale were handled in a professional and efficient way. Communications were always on time and complete. One reason we initially selected C J Hole as our agent was presentation, in particular the quality of the photography and brochures compared to other agents. Thanks to the whole team at C J Hole Cheltenham.
5/5
GoogleWe had a bit of a nightmare time with our purchase due to terrible solicitors in the chain, but Chloe Brutto (sales progression team) was fantastic at constantly chasing, attempting to get updates and keeping on their heels. She would …
5/5
GoogleBen is absolutely amazing, printing contracts when my printer stopped working and liaising with my solicitor. He is friendly and nothing was to much trouble, he witnessed Land registry form …
5/5
GoogleReally helpful, friendly and available when needed.
5/5
GoogleGreat service from Ben and team on a fairly tight schedule. Thank you!
5/5
GoogleI have dealt with this branch on numerous occasions and have always been very impressed with their stock, knowledge and professionalism. Great guys to deal with, highly recommended!
5/5
GoogleGreat service from Ben and his colleagues, always happy to help with great knowledge of south Bristol. Would highly recommend
5/5
GoogleAccurate valuation, with good photos and description which helped towards a quick sale, the staff were always helpful and friendly. I liked the new office, very convenient and the dog was very welcoming. Many thanks
5/5
GoogleBen has been really helpful and knowledgeable we will definitely use him when we decide to sell
5/5
GoogleGareth, Chris and Georgina have been brilliant. The sale was not easy and they went above and beyond to make the experience less traumatic. I would highly recommend.
5/5
GoogleHighly recommend!!!
Thank you Silviu
1/5
GooglePretenious, rude and deceiving.
Dear George, I'm not sure what's happened here please can you call the office and speak the Sales Manager so that we may investigate further.
5/5
GoogleI nave bought and now sold through CJ Hole. Lovely team.
Thank you for the 5 star review, we are glad that you have had a positive experience with our team and please don’t hesitate to get in touch if we can help you in the future!
5/5
GoogleA big thank you to Lauren Collier for being soo patient and working soo hard to get everything complete for us. It was a very trying time to say the least for me and my family but was made just that little easier with the kind help and support from Lauren.. Thank you again Lauren for being at my beck and call and going above and beyond!! you deserve a medal!!!
Dear Claire Thank you for your kind word, much appreciated.
5/5
GoogleC J Hole (Worcester) were a great agent for our move. We found that they have extensive knowledge of the local market/area, are very approachable/friendly and helped make what is one of the most stressful things in life (moving house) as stress free as it could've been! Would highly recommend.
Hi Joe Thank you for your kind words! We are glad we made you feel as stress free as possible during your sale, great to see that you moved into your new home just in time for Christmas too! All the best, CJ Hole Team
5/5
GoogleI would highly recommend selling your property via CJ Hole - my recent house sale was not straight forward, but the staff here were authentic and supportive, they went above and beyond to ensure the sale was successful. I particularly would like to thank Gareth, Chris and Georgina for their time, kindness and diplomacy!
Hi Helen, Thank you for taking the time to write such a lovely review! We are happy we were able to assist in the progression of your sale to bring a successful completion. Wishing you the best of luck in your new adventure! Best wishes, CJ Hole Team
2/5
GoogleIf you're buying from CJ Hole I think you'll have a better experience than selling with them. They weren't very proactive with our sale, it took ages to sell when every other property on our estate were going fast. At some viewings the agent had to leave as he'd booked at another property. In the end we basically sold our property, as agent left us to show them around and do the 'sales pitch'. Did feel throughout the sale process they were siding more with the buyer than looking after our interest. Add insult to injury on the day of completion they wanted us to take the keys to their office as they were all 'busy'.
Dear Diane, I am sorry to hear of your bad experience with the company, please can you call the office and ask to speak with Sales Manager so that we can look into the matter further.
5/5
GoogleCAssia at C J Cole has just been the most efficient and supportive Agent throughout the sale of my mentally ill Daughter's property that anyone could wish for. I cannot possibly praise highly enough the service that I and my Daughter have received froma Cassia at C J Hole Worcester.
Hi John, thank you so much for your kind words; we’re so pleased that the completion was achieved for you and we wish you all the best in the future
5/5
GoogleCJ Hole have been fantastic from start to finish. Their communication has been superior and they have been a pleasure to buy a house from. With special thanks to Chris and Cassia.
Dear Abi Thank you for kind words, and I will covey your message to my colleagues.
1/5
GoogleExtremely disappointed. Viewed a property with CJ Hole, lost the property by 1k Few months later property is back on the market, they didnt even have the courtesy to contact me as I was one of the highest bidder. Instead put the property live and sold it to someone else. I called them and asked why? They sounded very cold to me. These sales people are all the same, your best friends when they want your business. Anyways they definitely have lost my trust from them, and my portfolio.
Faraz We are saddened to see your review and would like to shed some light as to the reasons you were not successful in this instance As per our telephone conversation the current market is quite fluid, and an offer had been accepted on the property, so we were unable to offer you a viewing of the property. I’m more than happy to discuss this further with you once you’re available and in Worcester.
1/5
GoogleReally disappointing service, would highly avoid in the future.
5/5
GoogleWhen looking to rent in Bristol, Lulu and Quaid were super accommodating. Both went above and beyond to make us feel looked after, and we ended up with our dream home. Massive thank you to the team!
1/5
GoogleRating only, no written review.
We appreciate feedback good or bad, unfortunately we cannot find a record of you on our system. Please do give us a call and we can discuss.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
