Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,188 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

379

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 6,411 reviews on Google only. Show every review

5/5

Google

CJ Hole Clifton Lettings & Estate Agents are a wonderful company with excellent staff who will stop at nothing to ensure that your experience with the company is phenomenal. Rhianne and Collin were both wonderful and accommodating, and were more than happy to answer any questions I had while also showing that they were very willing to find additional properties that would be more fitting for the budget and what we were looking for!!

Marlene · 22 May 2023 · CJ Hole Clifton

Agent replied · 10 May 2023

Thank you so much Marlene for taking the time to give us a review, both Colin & Rhianne appreciate the name check - Cj Hole Team.

5/5

Google

Collins was truly exceptional. I dropped an email on the website I was impressed with their feedback and follow up.Readily available for home tours. Their responsiveness was incredible. If they didn’t pick up, they always call back no longer than 5 minutes later. Seriously the renting process was very thorough and smooth and fast at the same time.kept me informed all the way through the process and welded in when i requested for a week extension of the start date.I highly recommend CJ holes they made my house hunting stress free

Chinenye · 22 May 2023 · CJ Hole Clifton

5/5

Google

I highly recommend CJ Hole! Colin and Emma have been extremely supportive during a tenancy process. Finding a new place could be quite a stressful process, but both of them handled everything very professionally and most of all spared time to listen to my individual needs, which I find quite rare in our busy everyday life. I can not thank them enough! The overall process was also easy to follow and I felt guided on every step from start to finalising the contract! Very reliable services, five star rating :-)

Lubomira · 22 May 2023 · CJ Hole Clifton

Agent replied · 10 May 2023

Thank you Lubomira for taking the time to give us a review, its very much appreciated - Cj Hole Team

5/5

Google

The selling of my flat was seamless thanks to Donna, Jodie and Kerry. They kept me up apprised at each critical juncture, and were very polite and friendly. Would definitely recommend!

Ifan · 20 May 2023 · CJ Hole Kingswood

Agent replied · 19 July 2023

Thank you for your lovely review, we really appreciate it! All the best for the future.

5/5

Google

Good customer service from Leigh and Rhiannea today. Thank you.

Dan · 20 May 2023 · CJ Hole Bishopston

Agent replied · 10 June 2023

Thank you Dan for taking the time to give us a review, Rhianne & Leigh appreciate the feedback - Cj Hole Team

5/5

Google

They were very fast, friendly and helpful.

Abubakar · 20 May 2023 · CJ Hole Southville

5/5

Google

Can’t recommend CJ Hole enough. We had a great experience with them recently whilst buying our new home. Dan was fantastic at communicating with us throughout the whole process, and moving things forward with the solicitors. They made what could be a stressful experience so much easier.

Kate · 19 May 2023 · CJ Hole Cirencester

5/5

Google

Fantastic service from start to finish from Daniel Park at CJ Hole in Cirencester. As a buyer, I wouldn't necessarily have expected the level of personalised service which is often reserved for vendors, but Daniel and the team excelled on all fronts. Communication was fantastic and always delivered in a timely way. I was also quite touched to receive a welcome to your new home pack on the day I collected the keys. I truly cannot recommend Daniel and the Cirencester team enough.

Rosemary · 19 May 2023 · CJ Hole Cirencester

5/5

Google

My husband and I have viewed a few properties hoping to find our forever home and a few estate agents have been fairly aggressive in the sales pitch whilst rushing us round properties resulting in negative feelings. When we viewed a property in Cirencester through C.J Hole though, we were taken back with how wonderful, friendly, polite and professional Daniel Park came across. I was shocked to learn that he is relatively new as he answered all my questions confidently and made a note of those he couldn't. We were not rushed and he didnt make us feel uncomfortable either. We came away feeling valued and that meant the world. Thank you Dan. Edit: My husband and I won the property we viewed with Dan Park and quite frankly he made it happen for us. He knew how much we wanted the property for our forever home. He was simply brilliant. The entire process was a learning curve for me and Dan always ensured every question was answered and every step of the process explained in full detail. We were kept in the loop with regular calls and emails and he was such a pleasure to talk to. A fantastic asset to the company. Thank you once again Dan for all your support and guidance on buying our home. Alice and Chris

Alice · 19 May 2023 · CJ Hole Cirencester

5/5

Google

Me and my boyfriend had a great experience with CJ Hole. Ben was so kind, friendly, helpful yet professional. He was really understanding about how much we wanted/needed to rent a flat and really went the whole way for us to make it happen. We are happy and more than grateful for the help. I will definitely recommend CJ Hole

Charlotte · 19 May 2023 · CJ Hole Cirencester

5/5

Google

CJ Hole acted for the sale of our property and Debbie kept us updated in a very timely way regarding progress and advice on interest in the property, viewings and offers. When we accepted the buyers' offer, the team couldn't have been more helpful in pushing the sale through to contracts and completion - Mike, Dan and Charlie were all very active, despite unnecessarily protracted queries from the buyers. The sale went to the line with exchange of contracts and completion on the same day and Dan kept us updated almost hourly. We wholly recommend CJ Hole for their professionalism and and service.

N · 19 May 2023 · CJ Hole Cirencester

5/5

Google

Defiantly 5 stars for the service from Mr Ben. I really enjoyed how quickly that they got my mum into a studio flat. Also I feel at ease with the support and help from Ben at Cj hole. Big thank you to you! Also very professional and kind ! Honestly, from the very first meet I felt very good about choosing to go with CJ HOLE. I definitely recommend anyone who’s looking to rent to go with this company and ask for Ben he’s brilliant.

Laura · 19 May 2023 · CJ Hole Cirencester

5/5

Google

Isaac did a fantastic job at showing us around a property and so far has been very helpful and efficient with assisting us with the buying process.

Kira · 18 May 2023 · CJ Hole Kingswood

Agent replied · 1 June 2023

Thank you so much for your review Kira, it means a lot and Isaac appreciates the mention!

5/5

Google

Many thanks to the team at Kingswood branch. We'll informed throughout the selling process from initial valuation with Eva to updates from Isaac, Vickie and Kerry

Jane · 18 May 2023 · CJ Hole Kingswood

Agent replied · 1 June 2023

Thank you for your lovely review Jane. Best Wishes from all the team.

5/5

Google

Isaac showed us round a few properties in Bristol, and was honest and helpful each time. Him and the whole team at CJ Hole Kingswood have been really helpful and efficient with the buying process.

Jake · 18 May 2023 · CJ Hole Kingswood

Agent replied · 1 June 2023

Thank you for your review Jake, we really appreciate it and are pleased you've been happy with the service

5/5

Google

The team at the Kingswood branch of CJ Hole have been fantastic. They sold my property STC very quickly and are great at communicating e.g. providing updates. They really seem to care and I feel they've given a personalised service which really matters to me. I can also see how well the team work together and are very lovely people and great at what they do!

Jess · 18 May 2023 · CJ Hole Kingswood

Agent replied · 1 June 2023

Thank you so much for such a lovely review Jess, it means the world to us. Providing a personalised service is so important to us and we're pleased that this has been portrayed so well. Thanks again from the whole CJ Hole Kingswood Team :)

5/5

Google

We have been dealing with Isaac since the first viewing of a house we are buying. He is well informed, polite, prompt and generally lovely to speak to. We've also worked with a few other employees at this branch, including Marc who has adivsed us on our mortgage application, and had a really great experience. Everything has been done quickly and professionally and we are very happy! Thanks all!

Rebecca · 18 May 2023 · CJ Hole Kingswood

Agent replied · 1 June 2023

Thank you so much for your review Rebecca, it's great to hear of your experience with Isaac & the team.

5/5

Google

CJ Hole Kingswood assisted us with a probate valuation for a house. When we came to sell it following renovations we tried several estate agents for valuations and to get a feel for the market. The valuation we had from Donna at CJ Hole Kingswood was more realistic than others and we had excellent service and communication from her while viewings were ongoing. After accepting an offer, Kerry helped us get the sale over the finish line despite the buyers solicitor being very difficult to deal with. It was a top class service and we were very thankful for the professional and personal service provided.

Arran · 18 May 2023 · CJ Hole Kingswood

Agent replied · 1 June 2023

Thank you so much for your lovely review Arran. It means a lot to us and we're so pleased you've been happy with the service when selling! Best Wishes for the future :)

1/5

Google

I wasn’t going to leave a review, but it might help prevent anyone else from going through the same experience as me. I appointed CJ Hole to market my property, because of their positive reviews on here. However, sadly this was not the experience I have had. George came round to value my property and to be fair he was absolutely fine. Once the property was listed however, I rarely spoke to George and was now expected to deal with very junior estate agents, who didn’t have the maturity, social skills or listening skills to sell a property nor communicate with sellers and buyers. The way I was spoken to by some of the junior estate agents, was completely unacceptable. I am aware this branch, along with Henleaze, are used to selling properties worth a lot more money than mine. It felt like because I only had a flat to sell, I was fobbed off with the most junior estate agents, who didn’t really know what they were doing. From the start huge mistakes were made. Firstly, the wrong description was listed against my property. The description was for a 3 bed house with conservatory and garden. My property is a 2 bed flat with no conservatory or garden. This was hugely detrimental to my sale, as understandably a lot of potential buyers viewing the property were extremely disappointed. It was originally correct, but was edited to the wrong description at some point. I was rang to say I had had an offer on my property, only to realise 10 minutes into the conversation he had rang the wrong person and the offer wasn’t even on my property. I was rang and lead to believe there was a male outside my property trying to gain access to the building, claiming he was my husband. I’m single and live alone, so this was understandably extremely stressful and concerning for me. After some investigation, they realised they had rang the wrong person again and there hadn’t been anyone outside claiming to be my husband at all. They were telling potential buyers during viewings that I didn’t have a chain and was moving in with a boyfriend. This wasn’t true. I know estate agents can be incredibly dishonest and maybe this is normal, but it didn’t sit comfortably with me. When I brought these mistakes to George’s attention, it was put down to human error. I understand that mistakes happen, but the amount of mistakes that were made in a very short period of time, did not fill me with trust or confidence. Especially when you are paying for a service, you want to be reassured that service is honest, competent and professional. I think if you deal with one of the older, more experienced estate agents you’ll have a different experience. Sam was always polite and friendly and Dan was more knowledgable and appeared to have a lot more experience. A lot of the estate agents being mentioned in the positive reviews, I’ve never even heard of so I was obviously appointed less experienced estate agents. I didn’t feel any of my concerns were taken seriously or properly addressed. I therefore made the decision to take my property off the market with CJ Hole and list with a different estate agents. I feel sad that my experience with CJ Hole was so negative, but I wanted to write an honest review to stop this situation happening to anyone else.

Isabelle · 18 May 2023 · CJ Hole Westbury On Trym

Agent replied · 1 June 2023

Dear Isabelle, We appreciate feedback both positive and negative as it allows us to review our processes and where necessary learn from any mistakes. We are sorry to hear that your experience marketing your property with CJ Hole did not meet your expectations. We pride ourselves on providing the highest customer service levels possible and it is extremely rare to receive this type of feedback. Having discussed your concerns at the time and again since you’ve posted the review, regrettably there were some errors that had been made to the marketing material and a couple of unfortunate miscommunications across the team that were immediately looked into and rectified. We completely respect your decision to withdraw your property from the market with CJ Hole, having willingly released you from your contract a week early in recognition of your dissatisfaction. It is a great shame that we were not able to re-establish our working relationship whilst continuing to market your property, but having found, achieved, and accepted a good offer after many viewings on your property, we felt we were all ready to move forwards, towards exchange. We do appreciate your feedback and opinion whilst dealing with all our staff, and we will review all communication to establish any training needs, to prevent a similar experience happening again. We wish you the best of luck with marketing the property. If you would like to discuss your experience in more detail our door is always open to talk with you. Kind regards, CJ Hole

5/5

Google

Very pleased with the way CJHole handled the sale of our property. Superb team who were professional and efficient from start to finish.

Susan · 18 May 2023 · CJ Hole Cheltenham

5/5

Google

The process of selling my house through CJ Hole was outstanding from start to finish, everything went quickly and smoothly, I was kept regularly updated and I couldn't fault a thing! The whole team are amazing :-)

Charlotte · 18 May 2023 · CJ Hole Cheltenham

5/5

Google

Quaid has been really great helping us look for somewhere to rent. Despite how hard it is to rent in Bristol right now he really fought for us and managed to help us find a place

Nick · 18 May 2023 · CJ Hole Southville

5/5

Google

Excellent and professional service from start to completion. Both Mitchell and Matthew were extremely knowledgeable and friendly while showing us around houses and suggesting houses/areas that might suit us. Chloe has also been fantastic - always available to answer any questions, keeping us in the loop at all times, and seamlessly liaising with the sellers, solicitors and mortgage company to get the purchase of our first house over the line. The CJ Hole team took away all the stresses of house buying/moving. It's clear that they care about their clients, and we will always use their services in the future. Highly recommend!

A · 17 May 2023 · CJ Hole Brislington

5/5

Google

I dealt with Justin Withers for an evaluation on my home. I was very impressed by his warm and upbeat attitude. He also did a lot of background research and came prepared with printouts which we very much appreciated. Furthermore, my dog and daughter wouldn’t leave him alone, which is a good sign! Hope to deal with Justin going forward when we decide to sell.

Shaun · 16 May 2023 · CJ Hole Redfield

Agent replied

Thanks for the terrific comments Shaun. We really do appreciate the feedback and look forward to assisting you with your move in due course.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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