5/5
Great team to deal with, especially Donna who was professional and courteous at all times, would recommend and will definitely use again in the future.
Agent replied · 4 July 2023
Thank you so much for your lovely review Daniel!

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
Great team to deal with, especially Donna who was professional and courteous at all times, would recommend and will definitely use again in the future.
Thank you so much for your lovely review Daniel!
5/5
Recently purchased in the kingswood area. Cj Hole were very helpful from start to finish and a big thank you to the lady who dealt with us, Lindsay
Thank you so much for your review Simon, so pleased you've been happy with the service and Lindsay really appreciates the mention!
5/5
Very helpful in managing and subsequently assisting with selling my Bristol flat, particularly with Eva's help. They were always easily contactable, responded quickly and with practical and useful advice. Thanks.
Thank you so much for your review Dan, we're so pleased you've been happy and Eva really appreciates the mention!
5/5
I can highly recommend the Kingswood team at CJ Hole. From our initial enquiry to the sale of the flat, Issac, Donna, Kerry and all others have been extremely polite and professional in dealing with myself. Regular reports and updates have been supplied and a very quick result has been achieved. We are already using them yet again for the sale of a second property.
Thanks so much for your lovely review Graham. We really appreciate it and are pleased that the second property will also be under offer very soon, we're already looking forward to the third! Best Wishes from all the team!
5/5
We can't praise the staff enough at the Kingswood office . They are extremely professional and keep you informed every step of the way. They have a wealth of knowledge about the local market which we have found invaluable. Big thank you's to Donna, Lindsay and Jodie who have worked tirelessly on our behalf. We would highly recommend CJ Hole.
Thank you so much for your review Helen, it means the world to us and we're all really enjoying working with you!
5/5
CJ Hole have been excellent agents during the letting of our property and its eventual sale. Thank you team.
5/5
From the very start of our journey with c j hole ,everything was taken care of,the process was so straightforward and we were kept updated with everything that was going on, extremely professional team, and such a friendly team.and nothing was to much for them,would highly recommend.I wouldn’t go to anyone else, once again a big thank you to Lorraine Banbury and Daniel brandreth, and the whole team.kind regards mr and mrs n bagg.
Mr and Mrs Bagg, thank you for leaving the review - it's great to read that you have received a great service during the selling process. It's what we always aim to do. CJ Hole Team.
5/5
We collected the keys to our new home yesterday from CJ Hole Westbury-On-Trym and would highly recommend them. Kate Cullen was brilliant throughout the whole process, thank you Kate.
Thank you for saying you will highly recommend us, John - much appreciated. Enjoy your new home. CJ Hole Team
5/5
The team here are very professional and genuinely personable too, they kept me informed during every step of the process of selling my house, and gave me excellent recommendations. I’m so glad I went with the team at CJHole Westbury on Trym, when we have so many options to choose from, I’m glad I chose this team! Highly recommend, especially in this unpredictable market.
Thank you for the review Michaela, it's been a pleasure to work with you too! We're glad you will highly recommend us. CJ Hole Team
4/5
Thank you to Tim, Kate and the team for getting us over the line with our house purchase. For what can usually be a very long process we had our offer accepted and went on to exchange in just under 3 months. Kate tracked the process along the way and made sure we had everything we needed at every stage. Very much looking forward to making the house our new home. Thank you team CJ Hole!
Stephanie, thank you for leaving this great review. We really appreciate it. CJ Hole Team.
4/5
C j Hole sold our house for us in Autumn 2022. The photographs and publicity was good ; contact about viewings was good . The house didn’t sell as quickly as we had all hoped which I would put down to the market rather than the estate agent - around this time it felt like we had to make a lot of contact to get a response and there was not as good communication as we would have liked. Once we got an offer they advised us well and were really good again at helping us move to a deadline and making sure the whole chain kept moving . Overall a good experience
Thanks for your review Tanya. It's been a pleasure to work with you and get you moving! CJ Hole Team.
5/5
Very impressed with Jackie and the team at CJ Hole who helped us with the sale of our house. Would highly recommend to potential sellers.
5/5
Excellent photographer Laura very conscientious and so helpful, very good communication too. Highly recommended.
1/5
CJ hole are trying to deduct over £600 from us upon moving out of their platform property. This included an extortionate £330 for a ‘Light’ clean which is above the tariff given to us via email. Inventory is clearly not up to date as they are trying to also charge £140 for fridge repairs which was in the same condition it was given to us! Might I add the flat was filthy upon moving in and they believe the best way to treat mould is simply to paint over it, leading to me becoming ill as a result! Just another company trying to line their pockets with student money and do not pick up the phone. If you are a student I would avoid CJ hole as much as humanly possible as they believe it is okay for students to live with mould and take their money.
Hi Jasmine, we’re sorry you feel your experience hasn’t been satisfactory to date. We are keen to discuss your experience as we value feedback (good or bad). Your property manager will reach out to you today to discuss the deductions that have been put forward where and hopefully we will be able to come to a resolution that satisfies your concerns. Kind Regards, CJ Hole
2/5
Had a good experience initially renting through CJ Hole, however at the end of my tenancy they were very unreasonable regarding deductions from my deposit. Despite cleaning the house to a reasonable standard, they were adamant that they wanted to make large deductions from my deposit. They score each rooms cleanliness out of 5, 5 being the worst possible score. They gave one room a 4 because of 'heavy dust on window', one room a 3 because of 'light dust on skirting'. To recieve the second lowest score in my opinion, the room would have to be similar to a squat. They proceeded to deduct almost £400 from my deposit for the cleaning of the house, so they are either being conned by their cleaner, or I have been conned by them. They also deducted £15 to replace 2 lightbulbs. I managed to get the overall deductions down by £120 so it is definitely worth arguing with them, however I have just had a baby so ran out of energy and regretfully let them take the rest out of my deposit. Overall I would say if you have an option, they're best avoided, bunch of crooks looking to rob your deposit.
We’re sorry to learn of your dissatisfaction as we pride ourselves on providing great customer service. I understand that the process of deposit return can be tumultuous and we try and ensure the process is as smooth as possible whilst acting on behalf of our client and I’m sorry that on this occasion you don’t feel this has been the case. Please don’t hesitate to reach out to us directly if you like further clarification on deductions made.
5/5
I’m a student who has recently acquired a property through CJ Hole and I’m expecting to move in around August time this year. I’m super happy with the property so far and the team of people have been super helpful. One of the members, Magdalena, has been amazing and has answered any questions I’ve had with clear answers and fast response times which has been helpful when we’ve been stressed out with certain parts of the daunting housing experience
A glowing review, thank you Scarlet. "Super Helpful" etc are all words we're glad to see in our reviews. We appreciate your feedback. CJ Hole Team.
5/5
we had my mothers house to sell after she had passed. it was really stressful & we had used a different agent to cjhole which had become stressful & it hadn't sold. we then thought we would give ed at cjhole a try. what a difference a good agent can make. ed & andy took all the pressure off. it wasn't stressful like we were expecting it to be. they also sold the house & dealt with everything. would definitely use them again
Thanks for your kind feedback Chris. We are so pleased we helped you through the process and took the stress off you.
5/5
Fantastic service from CJHole. From beginning to end of helping us rent our first property-everyone was so helpful . Emma has been great with all aspects of communication. Definitely recommend
Thank you very much for your feedback, we are so glad we could help get you into your new home as swiftly as possible.
5/5
I have recently decided to proceed with an application for a rental property managed by the CJ Hole team in Bishopston. I was shown around by Fran, who has been very knowledgeable about the property and the application process throughout, and she has also been more than happy to seek further answers to my questions when needed. Communication with Fran has also been excellent, which is exactly what you need when applying for a tenancy. Well done Fran and CJ Hole!
A glowing review, thank you Nicholas. "knowledgeable & Excellent" etc are all words we're glad to see in our reviews. We appreciate your feedback. CJ Hole Team.
5/5
As a company, CJ Hole have been very responsive and kind whilst my friends and I have been trying to find a new home. Leigh showed me around two properties, one of which we have recently been accepted for. I found that Leigh was one of the more prepared agents I have met since my long search for a home in Bristol. He was ready with an answer to every question and sugar coated nothing, which I greatly appreciated. He was ever so kind where other agents I sometimes find can be blasé and I was glad to find that he would be the one showing me around multiple properties. I believe it was Leanne I spoke to in the office who was also very responsive and professional and helpful. I would definitely recommend CJ Hole, and ask for Leigh!
Thank you for taking the time to rate us Christopher, much appreciated.
5/5
Big thanks to all the staff, in particular to Emma and Colin. Professional, efficient, transparent and courteous sums up the high standard of service I have experienced with this agency for over 10 years in let and sale branch. Thank you for finding us another good tenant and make the process smooth and stress free. We shall highly recommend you to our contacts and return again. ⭐⭐⭐⭐⭐
Thank you so much for your kind words Venus. we really appreciate it.
5/5
I can definitely recommend CJ Hole as the most helpful and honest agents in Bristol. They have been open and good with communications and helping us navigate the very chaotic rental market. Colin has been very helpful showing us around 2 properties and Tilly did an amazing job helping us put in our offer that was accepted. All the staff have been very friendly, well organized and helpful. Cheers. Joe :)
Thanks Joseph for taking the time to give us a review! Colin & Tilly really appreciate the mention. We hope you enjoy your new home - Cj Hole Team.
5/5
Top team! Thanks all 🌟🌟🌟🌟🌟 …
Thank you for your lovely review Bernadette! Many thanks Clifton CJ Hole Team
5/5
Really enjoyed working with this team! James has nice smile, and always patient with all the questions. Victoria surprised me with how efficient she is the way she handles the communication fuss between two parties. A big thank you!
Thank you for your lovely review! We really enjoyed working with you. Wish you the best in your new home. Many thanks Clifton CJ Hole
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.