5/5
Rating only, no written review.
Agent replied · 22 July 2023
Thanks for leaving 5 stars for us - we appreciate it! CJ Hole Team

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thanks for leaving 5 stars for us - we appreciate it! CJ Hole Team
5/5
Sold my apartment in Bristol via CJ Hole Gloucester Road - Andy the branch manager was really proactive and good at keeping in touch with all parties. Good experience.
Thank you so much for putting down in writing your experience, Tina. We really do appreciate you putting this into writing.
5/5
CJ hole were great from day one. They were straight up and honest about how the process of buying a house from them worked. A lot of estate agents have a bad rep for telling you lies or telling you misleading information. This was definitely not the case with CJ hole. They were always there to answer questions. I would 100% recommend them.
5/5
Recently rented a property from CJ Hole in the new build area of Highbridge. Requested a viewing at 3am on the Sunday morning *nightshift worker. And was greeted with an email at 9:02am on the Monday morning by the delightful Maddie, who was able to accommodate a viewing around my night shift pattern. She has been nothing but courteous and professional throughout our encounters, even replying to emails and queries outside of her working hours again to accommodate me and my shift. Very swift transfer once referencing and checks were carried out. Highly recommended. Great team all round but an extra thanks to Maddie for all her help. Craig Thomas
5/5
Efficient and helpful during the initial renting process. Quick responses and kept us informed.
5/5
Claire and the team here at Hucclecote are absolutely brilliant. They all went above and beyond in helping my mother purchase a house in the area. I cannot recommend them highly enough. Great communication and nothing was too much. And all with a smile ! So refreshing. A big thank you to you all
Thank you for taking the time to leave us a review, we are pleased to have been able to help.
5/5
They are very quick and very supportive , responsive. thanks for help me to renting my first property in UK
Thank you for the review Sumit, we really appreciate your feedback and hope you are happy in your new home. Cj Hole Team.
5/5
I just wanted to give Alex RB, lettings negotiator an 11/10 for customer service! 10000% satisfied. He was extremely caring and helpful. When i stated i wanted something different other than to what i was settling for, he went above and beyond to cover my needs in which i had previously been told were unable to be achieved! I am now attending uni with everything i was looking for in accommodation all thanks to Alex! Definitely recommend him as your lettings negotiator. Thank You
1/5
Absolutely awful estate agents. Trying to take £800 out of our deposit as well as our neighbours in the same building for the same reasons: - £200 cleaning fee when it was not “professionally cleaned” when moved in, to name a few things; maggots and larvae found in vacuum cleaner, dirty floors and walls, mould and mildew all over bathroom, and unclean mattresses and many more. Despite all this we cleaned it upon moving out and left it in a far better standard yet still being charged? Very unfair! - £500 for heavily stained mattresses and missing fridge drawers, but there were missing drawers in the first place! Initially there were missing mattress protectors which we complained about and CJ did replace them but now they’re trying to charge us for dirty mattresses? Why would we damage mattresses if we asked for mattress protectors and used them at all times? - £50 for taking rubbish out, yet bin rooms hardly get taken out and their own contractors use the bin rooms to dispose large items such as old ovens which fill up the bins. - £50 for decoration when there were already marks on the wall and the paint was peeling off in the bathroom when we moved in. We have evidence against all these false claims and will not tolerate unfair deductions. Further action will be taken from our flat as well as other flats in the same building. Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before.
1/5
Another of Bristol’s dishonest and greedy lettings agents profiting from lies. Currently attempting to charge us in excess of £300 for mattress protectors that were never provided, rubbish removal despite the bins having not been collected for over two weeks prior, ‘decoration’ although the walls were filthy when we moved in and were painted just days before we moved out (ie a far better state than move in) and a cleaning fee despite the flat being left spotless. Neighbouring tenants in this apartment complex have had exactly the same charges, suggesting CJ hole hasn’t taken the time to actually inspect the flats and just blindly charges tenants in this manner. No doubt they did the same to the tenants before us, although clearly no decorating or cleaning had been carried out before we moved in. Thoroughly disappointed but what can you expect.
5/5
Chloe in the lettings team has been extremely helpful with letting our properties. She is very proactive with finding the right tenants for each property and even better at ensuring they complete everything needed to progress the let. Throughout the whole process Chloe has been very responsive with keeping us up to date on potential tenants and seeing the process through until it goes to their let coordination team. Thank you Chloe!
Thanks for the kind words, Jess! Always means a lot to the team and glad to hear Chloe has been doing such a great job. Gareth M Head of New Business
5/5
very professional, quick and fast answer. I recommend it ! Chloe Fletcher particularly 🌟 …
Great feedback Celine, thank you for taking the time to write it, Chloe appreciated the name check too! Cj Hole Team
5/5
Very happy with the service from CJ Hole. They were very knowledgeable about our type of property, produced a great listing, generated lots of viewings and offers, and ultimately found us a great buyer. Thanks Eva, Vickie, Isaac, Kerry and the rest of the team for all your hard work
Thank you so much for your review Andy, we really appreciate it and were thrilled with the outcome!
5/5
My partner and I had a great viewing experience with madison. It was our first ever property viewing and she helped us greatly in understanding what we wanted out of a property
Thanks for the review Archie, Madison really appreciates your feedback - Cj Hole Team
5/5
We had an excellent service provided by everyone in CJ Hole especially Emma and Leigh. Thank you so much for all your help.
Glad we could help Suzie and thank you for taking the time to rate our service, Emma & Leigh appreciate your feedback - Cj Hole Team.
5/5
They are very supportive and responsive.
Thank you very much for the review! We love the feedback! Cj Hole Team.
5/5
Quaid in particular is absolutely fantastic, we highly recommend CJ Hole!
5/5
Colin and Ciaran managed to secure a decent rental figure for me so promptly. Excellent services, they delivered more than my initial expectations. Keep up the good work!
Thank you so much for taking the time to give Colin & Ciaran a review, they really appreciate the feedback! Cj Hole Team.
5/5
Rating only, no written review.
Thank you for your review Joanne
5/5
The whole process has been handled very professionally and we have been kept fully informed throughout the whole sales process. Very pleased with the levels of service provided.
Thank you so much Mike, we're so pleased you were happy with the service.
5/5
I would like to thank the team at CJ Hole for all their help, support and advice during what has been a very difficult two year journey!! Many times I was going to give up, but Tim's constant support kept my spirits up! I am just about to move into a lovely house, in the perfect location for me and I am thrilled. I can highly recommend all the team, especially Tim, George, Dan, Holly and Kate. A very professional service in every way.
Hi Jane, the whole team thank you for such kind words and we too are so pleased that you didn't give up, and we're happy that you're now in your new home at last. Enjoy. CJ Hole Team.
5/5
My sister and I appointed CJ Hole to sell my late mother's house. Whilst they found a buyer quickly, the process took 6 months to exchange of contacts due to a weak link in the chain. CJ Hole were able to get things back on track, and I'm happy to say we exchanged last week. CJ Hole are a thoroughly professional organisation that has its finger on the pulse and knows the local market well. Their communication has been good and from start to finish I felt they were looking after our interests. I pleased we decided to have CJ Hole sell the property and have no hesitation in recommending them. Thank you to George, Kate and the rest of the team.
Mr Walker, thank you for leaving such a great review. We are very pleased that you found our service 'thoroughly professional' - thank you. It's been a pleasure working with you. CJ Hole Team
5/5
Everyone at CJ Hole was very helpful and supportive in our search for a new house, especially as we lived outside the area. I think it was Joseph who did the sales part and Kate who did the after sales part and both were great! No problems at all and highly recommended.
Vivienne, thank you for taking the time to leave this review. We really appreciate your kind words. CJ Hole Team
5/5
Colin and Fran helped us through the whole process of booking a viewing, and assisting the early process of our rent application. Thank you so much CJ Hole for being such a kind and attentive agent and ensuring all our needs are heared!
Bama thank you! Colin & Fran appreciate your time and the feedback - Cj Hole Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.