Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,187 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

378

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 6,411 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Kanjana · 8 July 2023 · CJ Hole Henleaze

Agent replied · 22 July 2023

Thanks for leaving 5 stars for us - we appreciate it! CJ Hole Team

5/5

Google

Sold my apartment in Bristol via CJ Hole Gloucester Road - Andy the branch manager was really proactive and good at keeping in touch with all parties. Good experience.

Tina · 8 July 2023 · CJ Hole Bishopston

Agent replied · 11 July 2023

Thank you so much for putting down in writing your experience, Tina. We really do appreciate you putting this into writing.

5/5

Google

CJ hole were great from day one. They were straight up and honest about how the process of buying a house from them worked. A lot of estate agents have a bad rep for telling you lies or telling you misleading information. This was definitely not the case with CJ hole. They were always there to answer questions. I would 100% recommend them.

Jacob · 7 July 2023 · CJ Hole Cirencester

5/5

Google

Recently rented a property from CJ Hole in the new build area of Highbridge. Requested a viewing at 3am on the Sunday morning *nightshift worker. And was greeted with an email at 9:02am on the Monday morning by the delightful Maddie, who was able to accommodate a viewing around my night shift pattern. She has been nothing but courteous and professional throughout our encounters, even replying to emails and queries outside of her working hours again to accommodate me and my shift. Very swift transfer once referencing and checks were carried out. Highly recommended. Great team all round but an extra thanks to Maddie for all her help. Craig Thomas

Craig · 7 July 2023 · CJ Hole Burnham-On-Sea Sales

5/5

Google

Efficient and helpful during the initial renting process. Quick responses and kept us informed.

Liv · 7 July 2023 · CJ Hole Southville

5/5

Google

Claire and the team here at Hucclecote are absolutely brilliant. They all went above and beyond in helping my mother purchase a house in the area. I cannot recommend them highly enough. Great communication and nothing was too much. And all with a smile ! So refreshing. A big thank you to you all

Mark · 6 July 2023 · CJ Hole Hucclecote

Agent replied · 9 February 2024

Thank you for taking the time to leave us a review, we are pleased to have been able to help.

5/5

Google

They are very quick and very supportive , responsive. thanks for help me to renting my first property in UK

Sumit · 6 July 2023 · CJ Hole Burnham-On-Sea Sales

Agent replied · 8 July 2023

Thank you for the review Sumit, we really appreciate your feedback and hope you are happy in your new home. Cj Hole Team.

5/5

Google

I just wanted to give Alex RB, lettings negotiator an 11/10 for customer service! 10000% satisfied. He was extremely caring and helpful. When i stated i wanted something different other than to what i was settling for, he went above and beyond to cover my needs in which i had previously been told were unable to be achieved! I am now attending uni with everything i was looking for in accommodation all thanks to Alex! Definitely recommend him as your lettings negotiator. Thank You

Emily · 6 July 2023 · CJ Hole Bishopston

1/5

Google

Absolutely awful estate agents. Trying to take £800 out of our deposit as well as our neighbours in the same building for the same reasons: - £200 cleaning fee when it was not “professionally cleaned” when moved in, to name a few things; maggots and larvae found in vacuum cleaner, dirty floors and walls, mould and mildew all over bathroom, and unclean mattresses and many more. Despite all this we cleaned it upon moving out and left it in a far better standard yet still being charged? Very unfair! - £500 for heavily stained mattresses and missing fridge drawers, but there were missing drawers in the first place! Initially there were missing mattress protectors which we complained about and CJ did replace them but now they’re trying to charge us for dirty mattresses? Why would we damage mattresses if we asked for mattress protectors and used them at all times? - £50 for taking rubbish out, yet bin rooms hardly get taken out and their own contractors use the bin rooms to dispose large items such as old ovens which fill up the bins. - £50 for decoration when there were already marks on the wall and the paint was peeling off in the bathroom when we moved in. We have evidence against all these false claims and will not tolerate unfair deductions. Further action will be taken from our flat as well as other flats in the same building. Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before.

Nikita · 6 July 2023 · CJ Hole Bishopston

1/5

Google

Another of Bristol’s dishonest and greedy lettings agents profiting from lies. Currently attempting to charge us in excess of £300 for mattress protectors that were never provided, rubbish removal despite the bins having not been collected for over two weeks prior, ‘decoration’ although the walls were filthy when we moved in and were painted just days before we moved out (ie a far better state than move in) and a cleaning fee despite the flat being left spotless. Neighbouring tenants in this apartment complex have had exactly the same charges, suggesting CJ hole hasn’t taken the time to actually inspect the flats and just blindly charges tenants in this manner. No doubt they did the same to the tenants before us, although clearly no decorating or cleaning had been carried out before we moved in. Thoroughly disappointed but what can you expect.

Josh · 6 July 2023 · CJ Hole Bishopston

5/5

Google

Chloe in the lettings team has been extremely helpful with letting our properties. She is very proactive with finding the right tenants for each property and even better at ensuring they complete everything needed to progress the let. Throughout the whole process Chloe has been very responsive with keeping us up to date on potential tenants and seeing the process through until it goes to their let coordination team. Thank you Chloe!

Jess · 6 July 2023 · CJ Hole Bishopston

Agent replied · 23 May 2024

Thanks for the kind words, Jess! Always means a lot to the team and glad to hear Chloe has been doing such a great job. Gareth M Head of New Business

5/5

Google

very professional, quick and fast answer. I recommend it ! Chloe Fletcher particularly 🌟 …

Céline · 6 July 2023 · CJ Hole Bishopston

Agent replied · 8 July 2023

Great feedback Celine, thank you for taking the time to write it, Chloe appreciated the name check too! Cj Hole Team

5/5

Google

Very happy with the service from CJ Hole. They were very knowledgeable about our type of property, produced a great listing, generated lots of viewings and offers, and ultimately found us a great buyer. Thanks Eva, Vickie, Isaac, Kerry and the rest of the team for all your hard work

Andy · 4 July 2023 · CJ Hole Kingswood

Agent replied · 23 September 2023

Thank you so much for your review Andy, we really appreciate it and were thrilled with the outcome!

5/5

Google

My partner and I had a great viewing experience with madison. It was our first ever property viewing and she helped us greatly in understanding what we wanted out of a property

Archie · 4 July 2023 · CJ Hole Kingswood

Agent replied · 8 July 2023

Thanks for the review Archie, Madison really appreciates your feedback - Cj Hole Team

5/5

Google

We had an excellent service provided by everyone in CJ Hole especially Emma and Leigh. Thank you so much for all your help.

Suzie · 4 July 2023 · CJ Hole Bishopston

Agent replied · 8 July 2023

Glad we could help Suzie and thank you for taking the time to rate our service, Emma & Leigh appreciate your feedback - Cj Hole Team.

5/5

Google

They are very supportive and responsive.

Md · 4 July 2023 · CJ Hole Bishopston

Agent replied · 8 July 2023

Thank you very much for the review! We love the feedback! Cj Hole Team.

5/5

Google

Quaid in particular is absolutely fantastic, we highly recommend CJ Hole!

Natasha · 4 July 2023 · CJ Hole Southville

5/5

Google

Colin and Ciaran managed to secure a decent rental figure for me so promptly. Excellent services, they delivered more than my initial expectations. Keep up the good work!

Jing · 3 July 2023 · CJ Hole Clifton

Agent replied · 8 July 2023

Thank you so much for taking the time to give Colin & Ciaran a review, they really appreciate the feedback! Cj Hole Team.

5/5

Google

Rating only, no written review.

Joanne · 2 July 2023 · CJ Hole Kingswood

Agent replied · 23 September 2023

Thank you for your review Joanne

5/5

Google

The whole process has been handled very professionally and we have been kept fully informed throughout the whole sales process. Very pleased with the levels of service provided.

Mike · 2 July 2023 · CJ Hole Kingswood

Agent replied · 23 September 2023

Thank you so much Mike, we're so pleased you were happy with the service.

5/5

Google

I would like to thank the team at CJ Hole for all their help, support and advice during what has been a very difficult two year journey!! Many times I was going to give up, but Tim's constant support kept my spirits up! I am just about to move into a lovely house, in the perfect location for me and I am thrilled. I can highly recommend all the team, especially Tim, George, Dan, Holly and Kate. A very professional service in every way.

Jane · 1 July 2023 · CJ Hole Westbury On Trym

Agent replied · 5 July 2023

Hi Jane, the whole team thank you for such kind words and we too are so pleased that you didn't give up, and we're happy that you're now in your new home at last. Enjoy. CJ Hole Team.

5/5

Google

My sister and I appointed CJ Hole to sell my late mother's house. Whilst they found a buyer quickly, the process took 6 months to exchange of contacts due to a weak link in the chain. CJ Hole were able to get things back on track, and I'm happy to say we exchanged last week. CJ Hole are a thoroughly professional organisation that has its finger on the pulse and knows the local market well. Their communication has been good and from start to finish I felt they were looking after our interests. I pleased we decided to have CJ Hole sell the property and have no hesitation in recommending them. Thank you to George, Kate and the rest of the team.

J · 1 July 2023 · CJ Hole Westbury On Trym

Agent replied · 5 July 2023

Mr Walker, thank you for leaving such a great review. We are very pleased that you found our service 'thoroughly professional' - thank you. It's been a pleasure working with you. CJ Hole Team

5/5

Google

Everyone at CJ Hole was very helpful and supportive in our search for a new house, especially as we lived outside the area. I think it was Joseph who did the sales part and Kate who did the after sales part and both were great! No problems at all and highly recommended.

Ms · 1 July 2023 · CJ Hole Westbury On Trym

Agent replied · 5 July 2023

Vivienne, thank you for taking the time to leave this review. We really appreciate your kind words. CJ Hole Team

5/5

Google

Colin and Fran helped us through the whole process of booking a viewing, and assisting the early process of our rent application. Thank you so much CJ Hole for being such a kind and attentive agent and ensuring all our needs are heared!

Bama · 30 June 2023 · CJ Hole Clifton

Agent replied · 8 July 2023

Bama thank you! Colin & Fran appreciate your time and the feedback - Cj Hole Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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