Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,246 reviews across 18 offices and 6 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,246 reviews on six platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,425

Reviews on Google

All 18 offices

Facebook logo

4.1 / 5

66

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

385

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers23 reviews

4.9 / 5 I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...R, 10 September 2023Read all 23 from sellers

Buyers14 reviews

5.0 / 5 My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...J, 14 November 2022Read all 14 from buyers

Landlords9 reviews

4.9 / 5 We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Bartholomew, 16 November 2022Read all 9 from landlords

Tenants2 reviews

4.8 / 5 It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Jackie, 20 July 2022Read all 2 from tenants

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 6,417 reviews on Google only. Show every review

5/5

Google

Our experience to let our property has been met with standards beyond our expectations. Meeting face to face with Olivia, telephone calls and emails with Millie, Tilly and Robbie have been dealt with quickly and always with a friendly and professional approach and in a timely manner. Many thanks to all the team- I would highly recommend your services

Louise · 10 July 2026 · CJ Hole Kingswood

Agent replied · 10 October 2026

Dear Lucy, thank you so much for your kind words and the 5-star review! We are thrilled to hear about your positive experience with our team at CJ Hole Your kind comments to Olivia, Millie, Tilly and Robbie have been shared and they're delighted to have been of service. We deeply appreciate your recommendation and look forward to assisting you again in the future.

5/5

Google

Very happy with the photos, communication, showings and end result.

Wynne · 10 July 2026 · CJ Hole Cirencester

5/5

Google

Excellent service right from the first: clear, precise, friendly introduction; careful listening; prompt advertising; clear advice on how best to present the house; early offer which materialised into a sale; regular updates. Fully recommend!

Frank · 10 July 2026 · CJ Hole Cirencester

4/5

Google

Very efficient selling of our house and good communication and negotiation throughout. Thank you.

Simon · 10 July 2026 · CJ Hole Cirencester

5/5

Google

Great service and very patient. Susan was a big help!

Rachel437 · 10 July 2026 · CJ Hole Cirencester

5/5

Google

We viewed the property with Danielle Robertson who was very helpful showing us around the Bungalow, when we heard that we could rent the property we were both very happy. Jess was very helpful in finalising the paperwork for us to move into the property. We found CJ Hole staff to be very helpful and accommodating.

Terry · 10 July 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for taking the time to leave a review. We are so pleased you are happy with your recent move. If you need anything during your tenancy, the team are here to help.

5/5

Google

C.J Hole were excellent from start to finish. We would like to thank them for their professionalism and friendliness during the sale of our property.Big thanks to Becky and Molly for continually keeping us updated every step of the way. Would highly recommend recommend this Estate Agency Best wishes to you all.

L · 10 July 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for your review, we are pleased you have been happy with the service from Becky and Molly.

5/5

Google

At CJ Hole Hucclecote Lettings and Estate Agents, Jess did an outstanding tour of this property with me, and also helped me in me with the details once the relevant Landlord gave my application their approval. I thoroughly recommend Jess and the help she can provide in getting anyone settled in a property rented or sold by CJ Hole Hucclecote Lettings and Estate Agents.

Royston · 10 July 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for leaving a review following the great service you've received from Jess. We are pleased your move has gone well and are here to support you during your tenancy.

5/5

Google

Jess and the team were very hard working making our dream move possible would 100% recommend c j hole!!

Martel · 10 July 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for leaving a review for the team, and for a special mention for Jess and her hard work.

5/5

Google

Smooth process from beginning to end, with particular thanks to Julie Davies, Sales Progressor, who kept me apprised with weekly updates and reminders and who made sure that communications between parties were quick and reliable.

Simon · 10 July 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hi Simon, thank you for your feedback and five star review. It's been a pleasure assisting you through the process. The team at CJ Hole Downend.

5/5

Google

Julie, was extremely helpful, very reassuring and a joy to help us through the process of selling our house

Pete · 10 July 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hi Pete and Jen, Thank you for your five star review and kind words, its very much appreciated. The team at CJ Hole.

5/5

Google

Rating only, no written review.

Adam · 10 July 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hi Adam, Thank you for your 5 star review. The team at CJ Hole

1/5

Google

Absolutely shocking experience with CJ Hole Downend. I viewed a property, completed all the requested checks with the person on the phone, and promptly sent over proof of funds a few days later and everything else they asked for. After that, I heard absolutely nothing back. I emailed four times and called twice trying to get an update. Not a single response to any of my emails, and no meaningful communication whatsoever. Then, without any notification or courtesy update, I noticed the property had been marked as Sold STC. If the property had gone to another buyer, that's fair enough, but completely ignoring a serious applicant who has taken the time to provide all the required documents is incredibly unprofessional. Basic communication and customer service seem to be lacking. A complete waste of time and a very disappointing experience. I would not recommend CJ Hole Downend based on how I was treated.

W · 10 July 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Dear W Ali. Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience. We appreciate the time and effort you invested in viewing the property and providing the requested documentation. We understand how frustrating it can be when expectations around communication are not met. Having reviewed our records, we can see that attempts were made to contact you regarding your offer. Unfortunately, your offer was not accepted by the seller as it was below the level they were prepared to consider, particularly given the significant interest in the property and the presence of multiple prospective buyers. That said, we are sorry if this was not communicated clearly or if our attempts to reach you were unsuccessful. We recognise that receiving timely and definitive updates is important, and we understand why you feel disappointed by the outcome. We value all applicants and prospective buyers, regardless of whether their offer is ultimately accepted, and we regret that your experience has left you with a negative impression of our service. We will take your comments on board as we continue to review and improve our communication processes. I have tried to contact you to discuss your experience and am happy to discuss your comments further should you wish. If not, we thank you again for your feedback, and wish you every success with your ongoing property search. The team aj CJ Hole Downend

5/5

Google

Massive thanks to Cameron, Anmol and Julie who made the experience of buying my first home absolutely seamless. Cheers guys!

George · 10 July 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hi George, thank you for your 5 star, it was a pleasure assisting you with the purchase of your first home. The team at CJ Hole Downend

5/5

Google

Julie handled our sale progression and was very informative and kept us updated through the whole process. Would not hesitate to reccomend!

Tahmid · 10 July 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hello Tahmid and Ishika. Thank you for your review of the positive experience you had with CJ Hole. and we wish you all the best in your new home. The team at CJ Hole

5/5

Google

Excellent communication and smooth buying process through CJ Hole, Westbury. Thank you to Lorraine who kept me in the loop throughout the whole process and to the staff who showed me around the property and kept me calm and reassured throughout!

Georgina · 22 June 2026 · CJ Hole Westbury On Trym

Agent replied · 22 August 2026

Hi Georgina, we are so pleased to have been part of your journey! Enjoy your new home. CJ Hole Team

5/5

Google

Rating only, no written review.

Jackie · 22 June 2026 · CJ Hole Westbury On Trym

Agent replied · 22 August 2026

Jackie, thanks for the 5 stars! We really appreciate it. CJ Hole Team

5/5

Google

Fantastic service from the whole team from start to finish. They kept me well informed, helped me to manage the property whilst it was on the market and were kind and courteous throughout.

Sean · 22 June 2026 · CJ Hole Burnham-On-Sea Sales

Agent replied · 22 August 2026

Thank you, Sean, for your wonderful review. We really appreciate your kind words and are delighted to hear that you were happy with the service you received from our team. Keeping our clients informed and supported throughout the process is … More

5/5

Google

Very easy to deal with from start to finish. Kept me updated after every viewing. Property sold within the first 4 weeks at a good price. Would highly recommend.

Charmaine · 22 June 2026 · CJ Hole Burnham-On-Sea Sales

Agent replied · 22 August 2026

Thank you, Charmaine, for your kind words and recommendation. It was a pleasure helping you through the sale of your property. We're delighted that you felt well informed throughout the process and that we were able to achieve a successful … More

5/5

Google

We wanted to move from Gloucestershire to Burnham on Sea and the staff at CJ Hole were exceptional. Thank you for helping to make our dream become a reality. We’ve only been here a week and absolutely love it!

Shaun · 22 June 2026 · CJ Hole Burnham-On-Sea Sales

Agent replied · 22 August 2026

Thank you, Shaun, for your wonderful review. We’re delighted to hear that your move from Gloucestershire to Burnham-on-Sea has gone so well and that you’re already enjoying your new home. … More

2/5

Google

Rating only, no written review.

Edward · 22 June 2026 · CJ Hole Henleaze

5/5

Google

Sold my house in the first week it was listed and I'm very grateful to Lorraine in the sales progression team who was fabulous!

Lisa · 22 June 2026 · CJ Hole Henleaze

Agent replied · 22 August 2026

Hi Lisa, a great review, thank you so much for leaving it. CJ Hole Team

5/5

Google

Rating only, no written review.

Glyn · 22 June 2026 · CJ Hole Henleaze

Agent replied · 22 August 2026

Glyn, thank you for leaving 5 stars! Amazing. Thank you also for trusting CJ Hole with selling your property and finding you a super new home. CJ Hole Team

5/5

Google

Lorraine in particular was very supportive throughout this process. Her regular communications relating to the progress of the sale was much appreciated as was her advise on how best we seek a successful conclusion to the sale.

Ed · 22 June 2026 · CJ Hole Henleaze

Agent replied · 22 August 2026

Thank you so much for leaving this review, Ed. Lorraine particularly likes the shout out! CJ Hole Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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