Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,188 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

379

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 6,411 reviews on Google only. Show every review

5/5

Google

Andy and his team have recently helped us to sell our apartment. Although this process can be overwhelming at times, we were constantly reassured by the professional, friendly and efficient service which was provided by Andy, Karly and Jade. They provided excellent advice on marketing, kept us updated at every stage in the process and always had time to answer our queries. It was a pleasure to work with them.

Jessica · 25 May 2024 · CJ Hole Bishopston

Agent replied · 4 June 2024

Hi Jessica, we appreciate the feedback. Thank you for putting this into writing. We are so pleased you felt supported through the process. It is out aim to ensure that our vendors feel just that. Thanks again for letting us know.

5/5

Google

Excellent service from CJ Hole team, everyone is professional, supportive throughout the whole buy/sale process. Also very friendly and very approachable. I'm glad I picked your services. Massive thank you to the whole team and particukarly to Lorraine, I don't know what I would have done without you. Many thanks for all your kind help till the last day.

Mirka · 24 May 2024 · CJ Hole Westbury On Trym

Agent replied · 25 May 2024

What a great review! Thank you Mirka! It's been great having you as a seller and buyer - keeping you updated throughout both transactions. We hope you have many happy years in your new home. CJ Hole Team

5/5

Google

When first attempting to sell my property I employed Purple bricks. I am therefore well placed to to make a comparison with C J Hole in Clifton. C J Hole Clifton is the choice you should make. Professional and supportive. Marketing was great. Advancing the sale from initial offer through to completion was particularly good. Thank you. Tim Lartique

Bob · 24 May 2024 · CJ Hole Clifton

Agent replied · 20 June 2024

Thank you very much Tim for your lovely review! We really enjoyed working with you. Wishing you the best Clifton CJHole Team

5/5

Google

We recently bought our first house with the help of CJ Hole Kingswood, and we had a very positive experience. Kerry, in particular, was the main person who assisted us throughout the process. She was always approachable, friendly, and ready to answer our questions, which made the experience much less stressful. The service was consistently good, and we felt well-supported from start to finish. Thank you, CJ Hole Kingswood, for helping us find our first home!

Katrina · 24 May 2024 · CJ Hole Kingswood

5/5

Google

Ben and Cameron provided a first class service. They were extremely helpful and patient with all our queries. We had a long, drawn out exchange and they were always there to help and guide us. We are very grateful to them and the team. Noel and Lesley

Noel · 23 May 2024 · CJ Hole Southville

5/5

Google

Very helpful and quick at letting a house to me

Tom · 23 May 2024 · CJ Hole Hucclecote

Agent replied · 23 July 2024

We appreciate your feedback and are very pleased you found the team helpful and quick!

5/5

Google

Can't fault them to be honest. I was thrown a curveball with the unexpected notice on my rental property. Callum Barber has been nothing but professional, communicative and personable, and understood exactly what I was looking for. And now we've secured our new home nearby. Thanks all at CJ Hole

Francis · 23 May 2024 · CJ Hole Southville

1/5

Google

Worst estate agent in the area. You could potentially get a more positive response if the property you are selling is expensive, you may then see more of their top selling charm. However, I rang CJ Hole alongside two other estate agents for my elderly parents who are selling their retirement flat. The person who came to value the property from CJ Hole kept putting the time of the appointment back last minute. When he turned up he didn’t apologise for the delay, didn’t seem interested (bordering on rude to my parents, unfortunately I couldn’t make that valuation) and was gone within minutes. He still hasn’t got back in contact with my parents with a value or the cost of their services, they haven’t heard anything. My Mum is still recovering from injury and doesn’t really want people in the house so to have someone rude felt uncomfortable for them. I’ve tried contacting CJ Hole since but there is never an answer.

Don · 22 May 2024 · CJ Hole Hucclecote

Agent replied · 23 July 2024

We are very sorry that you feel that your parents were not given more time at the appointment, we pride ourselves on customer service and are disappointed to read this. We have addressed this in the office, and are more than happy to address this personally with you should you wish.

5/5

Google

Had a wonderful viewing of a property with Kayla, she was gentle, calm and helpful in a very un-intimidating way! None of the usual awful sales pitches or awkward questions, just pointed out lovely things about the property, answered our questions well and made us feel really welcome. Thank you so much!

Hannah · 22 May 2024 · CJ Hole Bishopston

Agent replied · 4 June 2024

Kayla is so delighted at the feedback, Hannah. Thanks for putting this in writing. Our goal is to stand apart from other agents and provide an informative service with a real focus on customer care. It seems like Kayla has delivered and we really appreciate you lettings us know.

5/5

Google

i really appriciate to cj holes lovely team specially from Emma i have got lots of helped everytime whist i contracted.i am so happy to got this house by rent from that lovely team.carry on...thank you very much love lady Emma.

Akhlima · 21 May 2024 · CJ Hole Weston Super Mare

Agent replied · 23 May 2024

Thank you Akhlima for taking the time to write us a Five Star review, Emma and the team really appreciate the feedback.

1/5

Google

Probably one of the worst estate agents I’ve encountered. I unfortunately had to buy my house through CJ Hole. Their communication is poor, often taking days to reply to an email. Most calls go through to a call centre and no one will call you back or even acknowledge that you’ve called. Which makes things very difficult on the day of completion and you need to collect the keys! It seemed difficult conversations were avoided and kept via email. I found the staff generally very rude and inexperienced. One member of staff told me I was ‘being silly’ for not selling my house through them and was very pushy. Another asked me whether I write my emails via Chat GPT because they were ‘weirdly worded’. I found they lacked any skill in building relationships between me and the seller, actually the complete opposite. I ended up speaking with the seller directly to get issues resolved as CJ Hole were creating issues between us. CJ Hole relisted the property I was buying without telling me first (I received the news via email and no one had the decency to ring me to discuss this). This was reactive to a survey I had done and I had requested a reduction in price. The seller told me that CJ Hole had suggested him to do this however CJ Hole deny this. I had friends call up and enquire about the property, they were telling them that the buyers of the property I was selling had pulled out and that is why it was relisted, which was a lie. They also failed to mention the issues from the survey. The amount of stress they caused me was unbelievable. I nearly lost the buyers to my property because of the delay they caused and I was looking expensive rentals because I didn’t want to lose my buyers. And the worry of losing the money I’ve put into solicitors fees etc. I did raise concerns with a manager who did apologise for staff comments but that doesn’t undo the experience. I would not give any money or time to this company. They will lie to you and cause you unnecessary stress. They are unprofessional and inexperienced which shows in all their interactions. Not surprisingly most people I have met along the way also don’t have a good word to say about CJ Hole. Avoid this company!!

Jodhi · 21 May 2024 · CJ Hole Brislington

5/5

Google

First Class Service Throughout My daughter rented through Cheltenham CJ Hole and they were consistently professional, friendly and efficient from start to finish. From viewing properties, to moving in, maintenance tasks during the rental and moving out, all stress free and a pleasure to deal with. The added ask was that my daughter has special needs and was nervous of strangers, CJ were alway empathetic and fully understood the need for clear communication and trusting understanding individuals, it was always handled so well. Special thanks to Orrin who was there at the start, Charlotte during the rental and Justin during moving out. This was a massive step for my daughter, thanks to all at CJ for making it such a positive experience. Very, very grateful and I highly recommend CJ Hole. Sincere thanks to all concerned. Well done.

Steve · 20 May 2024 · CJ Hole Cheltenham

5/5

Google

Excellent support to get house ready for advertising and sourcing of potential tenants. I particularly liked the adjustable contract arrangements so could pick and choose the services needed and clear costings adjusted appropriately. Exeedingly keen and helpful staff who kept us informed at all stages.Will use again.

Alan · 18 May 2024 · CJ Hole Clifton

Agent replied · 22 May 2024

Thank you for the Five Star Review Alan, we really appreciate your feedback.

5/5

Google

Lovely first experience of registering interest in a property and booking a viewing. Donna was extremely helpful and kept me informed immediately of securing a viewing slot.

Catherine · 18 May 2024 · CJ Hole Kingswood

5/5

Google

My housemate and I couldn’t be happier with the help of CJ Hole in finding a property. Very professional and always very helpful with any enquiries. A special thank you to Rafal, who’s been the best.

Alex · 17 May 2024 · CJ Hole Bishopston

Agent replied · 23 June 2024

Thank you Alex for taking the time to rate our service with Five Stars! Raf and the team really appreciate your feedback.

5/5

Google

I have let a studio in central Bristol with CJ Hole and they are running the building management as well. Very good service, they send a contractor and fix anything efficiently. Keep up the good work & thanks so much. Best regards, Sude.

Sude · 16 May 2024 · CJ Hole Clifton

Agent replied · 18 May 2024

Thank you so much for taking the time to write a Five Star review Sude! The team really appreciates your feedback and encourages them to continue to deliver and excellent service.

5/5

Google

As a single property landlord, we didn't originally intend to let our beloved Bristol family home, but the process has been made so easy thanks to the team at CJ Hole. We've had to move around a lot over the years - whether we've been living in the UK or on the other side of the world, it's been reassuring to know that our house and tenants are in such good hands. Rafal, who has been looking after us over the past couple of years, has been particularly attentive. Thank you. I'd highly recommend CJ Hole to any landlords or tenants in Bristol.

Hugo · 16 May 2024 · CJ Hole Bishopston

Agent replied · 18 May 2024

Thank you Hugo for taking the time to write us a Five Star Review, we really appreciate it. This feedback encourages Raf and the team to continue to deliver and excellent service!

5/5

Google

CJ Hole have been wonderful. I’d recommend them if you are looking to buy and sell a property. Their sales team were really helpful with lots of feedback from viewings on our property. They were also very fair when we were looking at properties to buy. Once we’d moved onto the next stage (Sold STC) their in house sales progressor, Lorraine, was worth her weight in gold. She did everything she could to make our sale go through smoothly. We had a few ups and downs in the process but it really was easier because of CJ Hole. Thanks to the whole team 😊

Annie · 16 May 2024 · CJ Hole Westbury On Trym

Agent replied · 25 May 2024

Annie, thank you for leaving this fantastic review! Your comments matter to the whole team. We are pleased we were on hand for your purchase too and glad you bought through us. Enjoy your new home. CJ Hole Team

5/5

Google

I find that they are very Professional in what they do. I also like the way the team work together

Marcelo · 16 May 2024 · CJ Hole Bishopston

Agent replied · 18 May 2024

Thanks for the Five Star review Marcelo! The team really appreciates your feedback.

5/5

Google

We dealt with Callum Barber during our search for a new rented property and he was great during the whole process. He was communicative, attentive and proactive throughout; a huge thank you, Callum.

Cara · 15 May 2024 · CJ Hole Southville

4/5

Google

I have been impressed with CJ Hole in Henleaze, very efficient and helpful especially the weekly updates from the ever positive Lorraine ! Thank you, Carita

Carita · 15 May 2024 · CJ Hole Westbury On Trym

Agent replied · 25 May 2024

Hi Carita, we appreciate your review, thank you. Enjoy your new home. CJ Hole Team

4/5

Google

Professional, friendly team. I would particularly like to thank Lorraine who was always pleasant to talk to and provided regular updates on the progress of our sale, explained issues well, and understood our circumstances to know when to push and when to listen.

John · 15 May 2024 · CJ Hole Henleaze

Agent replied · 25 May 2024

John, thank you for leaving the review. Thank you for using CJ Hole! CJ Hole Team

1/5

Google

Disappointed with CJ Hole's newly established Clifton Office. Staff displayed profound misunderstanding of the neighbourhood culture of Clifton Village. Unprofessional approach to landlord's requests with a failure to provide the correct paperwork.

Pete · 14 May 2024 · CJ Hole Clifton

Agent replied · 15 May 2024

Dear Pete , we are really disappointed to read that you are not satisfied with your experience with Cj Hole. We understand that you are not a registered landlord with us and I can also see that a time has been proposed to you for a meeting at our Clifton office. We therefore sincerely hope that this satisfies your immediate concerns but of course if you have any further queries please don’t hesitate to reach out to centralbristolpm@cjhole.co.uk.

5/5

Google

To date I have rarely left reviews however I feel that C J Hole deserve much appreciation and praise for the outstanding work they have consistently carried out for me over the last four years. From the purchase of my property to the team involved with contracts, accounts and letting, everything is superbly coordinated and managed. In regard to the letting of my property in Bristol, Rafal Lunitz has been exceptionally professional and gone above and beyond in saving me from having to worry about any month to month issues that may occur. Thankfully Rafal has been proactive in his approach of avoiding issues by keeping on top of maintenance and having excellent communication with all parties including tenants, contractors, utility companies and neighbours. He has my full confidence and I'm grateful for his dedication which keeps the letting experience pleasant for all parties involved.

Rob · 14 May 2024 · CJ Hole Bishopston

Agent replied · 14 May 2024

Rob, we really appreciate the time you have taken to leave us a review. Your feedback is highly appreciated and serves as encouragement for our team to continue to deliver an excellent service. Thank you for choosing to use us!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent