Carter Jonas reviews in Summertown, Newbury, York and 12 more

★★★★★ 5/5

Google

We had a great experience working with Carter Jonas. They were extremely helpful throughout the rental process and made everything move very quickly. Even after we moved in, they remained attentive and solved any issues promptly. Highly recommended!

ZUBEYDE · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

I would firstly like to apologise for my lateness in sending this review I'm writing this on behalf of my mother Jaqueline Hannington. 13 Albany Court Ham Mum is very happy with all the agents at Carter Jonas ,even sometimes when i have mistakingly .called another office , the staff are always courteous and friendly ,and for this I am very grateful to you . Yours most sincerely Laurance Newell .Jaquelines 2nd son ..

Laurance · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

I have let my property in Barnes through Carter Jonas for 15 years and have always had excellent service. They are always on the ball and very responsive.

Bill · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 4/5

Google

I was looking to rent a property in the Barnes area and went to the Carter Jonas office on white hart lane. The staff that I dealt with in the office were super helpful and showed me several properties that they felt I might like. I was taken around the property by Cerise who made the process of applying for the property really easy. I have used other agents in the past but Cerise came with loads of information about each property, the costs, the amenities and the local transport, schools etc. She responded to e-mails well and was very professional. When it came to negotiations for rent Cerise and the other staff were helpful, friendly and supportive. The process was the easiest I have had in a very long time and I have rented many properties over the last 10 years. since I moved in the staff have continued to support me with any issues that have arisen. I would rate Carer Jonas at 9/10.

Alex · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

I want to thank especially the Assistant Debbie and Charles who helped solve an emergency bathroom issue which did not let us use the shower or bath over the weekend. Debbie quickly reached out to the agency specialist Charles who came over the same day and took care of the problem. That was a major problem which was most efficiently taken care of.

Tiina · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

Carter Jonas are excellent managing agents. They deal with any issues quickly and efficiently. Their tradespeople are excellent too. Would highly recommend.

Sue · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

Cerise was absolutely amazing to work with! She helped my parents find and rent a house, and the entire process went so smoothly thanks to her professionalism and dedication. She was always kind, patient, and quick to answer any questions we had. Cerise really went above and beyond to make sure my parents found a place that fit their needs perfectly. We couldn’t have asked for a better experience, I highly recommend Cerise to anyone looking for help with renting or real estate. Highly recommend barnes office.

Yasmina · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

Carter Jonas in White Hart Lane continue to provide a friendly and extremely efficient service with long serving staff that well acquainted with their customers and their customer's requirements. Issues are dealt with promptly and the team has a wealth of knowledge from years of acting as agents. I am often approached by other agents wishing to take on our portfolio but I would trust no one else.

Marc · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

They’ve been our agent for over 15 years, and they are very professional. Individual staff are friendly, knowledgeable, and professional as well!. I highly recommend them! Thank you!

Hiroshi · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

Everyone at carter jonas have been amazing! I find them to be prompt clear and effective! Great communication during my almost 6 years of renting process.They have Always been willing to help and clarify potential doubts. Very good agents! My main agents being Debbie&Aileen But equally on occasion I have had Charlotte and Lucy assist me with other things. All have been fantastic! Thank you!

Laura · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 5/5

Google

Very efficient service. Ann Weller was always a great help if I had questions or concerns, but I believe she has left. The excellent Debbie Young always had answers to my questions and helped get things done for our tenants. Charlotte who was our first contact for the lettings contract has always been most helpful when we had questions. The person who does the rental statements is a star too. However, I had a problem getting things done after the last property inspection. I sent to Manu a list of issues to be dealt with and jobs requiring quotes from gardeners and others at the end of August, but nothing happened. This was the first time I have felt let down by Carter Jonas and was told that my request had “slipped away”! I am still waiting to hear about my list of jobs to be done…… Best Regards from Kate Hulot

Kathryn · 13 November 2025 · Carter Jonas London (44 White Hart Lane)

★★★★★ 1/5

Google

I was informed that my holding deposit would not be refunded due to “failed referencing.” However, under the Tenant Fees Act 2019, an agent may only retain a holding deposit in limited circumstances, such as if an applicant provides false or misleading information, fails a right-to-rent check, withdraws from the tenancy, or fails to take reasonable steps to enter into a tenancy agreement. In this case, I do not believe that any of these conditions apply. All information provided by me was accurate and honest to the best of my knowledge, and I cooperated fully with the referencing process. They have now just withheld a £810 deposit with no satisfactory reason and I wonder upon how many other people they have done this to. Emily in perfectly was extremely rude. I shall never recommend this agent to anyone and I advise all future renters to be very weary when attempting to rent through them.

Casey · 13 November 2025 · Carter Jonas London (37 New Cavendish Street)

★★★★★ 5/5

Google

Kate was absolutely fantastic throughout the entire process of helping us find a flat to rent. From the very beginning, she was incredibly responsive, always quick to reply to any questions or concerns we had, which made the whole experience smooth and stress-free. It was evident she had both ours and the landlord’s interest at hand and helped us agree on an offer which at the end was satisfactory for all parties. Thanks a lot!

Denis · 13 November 2025 · Carter Jonas London (47 Beauchamp Place)

★★★★★ 5/5

Google

Extremely pleased and satisfied with the work of Kate! She made it possible for us to find the exact type of flat we were looking for in a short manner of time and also helped us with all of the questions we had in regards to the procedures surrounding the move in processes. Would highly recommend working with Kate, as she is an exemplary agent!

Spartak · 13 November 2025 · Carter Jonas London (47 Beauchamp Place)

★★★★★ 5/5

Google

I would definitely recommend Carter Jonas, they were very efficient and very helpful. Kate Stevens was absolutely wonderful throughout, great communication and execution. Our property sold thanks to her and the team’s hard work ;-)

Fareedah · 13 November 2025 · Carter Jonas London (47 Beauchamp Place)

★★★★★ 1/5

Google

Tried contacting multiple times via email and phone with no response

R · 1 November 2025 · Carter Jonas Harrogate

★★★★★ 5/5

Google

Alison and Sophie were both extremely helpful and accommodating throughout the process. Thank you both. Mark and Liz

Mark · 20 October 2025 · Carter Jonas Winchester

★★★★★ 5/5

Google

I must say that after using another agent for nearly a year with very little interest in the property I changed over to the Carter Jonas Winchester team what a difference I had more people view the property in the first couple of weeks than I did in a year with the previous agent Robert and the team worked tirelessly throughout the sale of the property keeping me me informed of any updates as they happened Making the whole transaction much less stressful

Richard · 20 October 2025 · Carter Jonas Winchester

★★★★★ 5/5

Google

We just moved from the states and had such a great experience with Carter Jonas, and Tom specifically. Coming from a bad experience, Tom took the time to listen to me and made me feel excited again about our home finding experience. I’ve thrown every question his way and he always has an answer, even if it’s to point me in the right direction. You’re in good hands with this team!

Dana · 13 October 2025 · Carter Jonas London (37 New Cavendish Street)

★★★★★ 5/5

Google

Rating only, no written review.

Ege · 13 October 2025 · Carter Jonas London (37 New Cavendish Street)

★★★★★ 5/5

Google

I recently rented with Carter Jonas for the first time and had a really good experience. They made everything simple and easy; it was a much smoother process compared to some I have had in the past with other groups. I would definitely work with them again.

Abby · 13 October 2025 · Carter Jonas Newbury

★★★★★ 5/5

Google

We’ve just sold our house thanks to Alex at Carter Jonas in Harrogate, and it was a pleasure working with him and the team from start to finish. Their proactive approach ensured the process kept moving smoothly throughout. From listing the property and arranging the first viewing, to following up with prospective buyers and progressing the sale through to completion, Alex kept us fully informed and followed up with all parties appropriately. It was a successful outcome, due in no small part to the professionalism and dedication of Alex and the Carter Jonas team.

Sara · 2 October 2025 · Carter Jonas Harrogate

★★★★★ 5/5

Google

We have just bought a house from Alex at Carter Jonas in Harrogate, and we were very impressed with his service and attentiveness. Once the offer had been accepted, he went out of his way to chase all of the chain to ensure everything exchanged on time. Would recommend.

Tristan · 2 October 2025 · Carter Jonas Harrogate

★★★★★ 5/5

Google

We just purchased a property through Carter Jonas. Alex Booth helped the transaction go through smoothly, he always answered calls and emails promptly and was able to show us round multiple times at short notice. Would be happy to work together with Àlex again in the future.

James · 2 October 2025 · Carter Jonas Harrogate