Trusted Agent profile · North Yorkshire, Hampshire, Cambridgeshire and more
Verified
★★★★★
2,337 reviews across 20 offices and 4 platforms
Carter Jonas has 20 offices, in Summertown, Newbury, York, Bath, London (six offices), Winchester, Harrogate, Northampton, Long Melford, Cambridge, Basingstoke, Peterborough, Port Penrhyn, Boroughbridge and Leeds (North Yorkshire, Hampshire, Cambridgeshire, Berkshire, Somerset, Northamptonshire, Suffolk, Wales and West Yorkshire). Together they have 2,337 reviews on four platforms, rated 4.6 out of 5 overall.
1,833
Reviews on Google
All 20 offices
3
Reviews on Facebook
All 20 offices
1
Reviews on View Agents
All 20 offices
500
Reviews on Trustpilot
All 20 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Carter Jonas's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic find tenant only experience…
Fantastic find tenant only experience from Carter Jonas in Marlborough. Fab new tenants in place quickly and all admin handled very efficiently. Big thanks to Sophie Marshall who was my main contact - very attentive and professional.
5/5
GoogleExcellent job from Sophie and Alison, they kept us informed throughout with great efficiency. They moved swiftly and skilfully to deal with issues as they arose. Can't praise them highly enough!
Hi Nick, thank you for your review. It's great to hear that you received such an excellent service from Sophie and Alison. Please do not hesitate to get in touch if you need anything else at all.
1/5
GoogleAs a tenant I’m disappointed in the way I was treated by the agency since the management changes.
Hi Ionela, we are sorry to read your review. Please could you send some further details to feedback@carterjonas.co.uk so we can better understand your experience? Thank you.
5/5
GoogleWe had a great experience with the team at Carter Jonas in Bath, who were efficient, clear, reassuring and friendly throughout the whole process of selling.
Hi Jon, thank you for your review. We are so pleased to hear that you had such a great experience with our Sales team in Bath. Please do not hesitate to get in touch if there's anything else that we can do for you.
5/5
GoogleWe sold our apartment using Euan. Great service and really helped drive the process forward to completion. Very happy
Hi Henry, thank you for your review. We are so pleased to hear that you received such a great service from Euan. Please do let us know if there's anything else that we can do for you.
5/5
GoogleFantastic work from Fiona and Euan all the way from marketing to negotiating and closing a sale. Thanks for everything !
Hi Joe, thank you for your review. It's great to hear that you had such a positive experience with us. Please do not hesitate to contact us if there's anything else that we can help you with.
1/5
GoogleOffice setup with screens facing out to the public where data can easily be read by people passing by. When a member of the public pointed this out they threatened to sue him instead of thanking him for pointing out the potential data breach.
5/5
GoogleThey are very reachable, prompt, and kind.
Hi Omruncegul, thank you for your positive review.
5/5
GoogleVery friendly and well organized agency, always helpful and understanding. Highly recommended
Hi Kris, thank you for your positive review.
5/5
GoogleWe have recently become customers of Carter Jonas and their service has been exceptional. We have used a number of letting agencies in the past and Carter Jonas are the best by some distance. As an overseas landlord of a new property that …
Hi Sian, thank you for your review. It's great to hear that you have received such an exceptional and supportive service from our Lettings team in Barnes. Please do not hesitate to contact us if you need anything at all.
5/5
GooglePositive experience overall. Great team work, and fast response especially Debbie and Lucy in Barnes. Used them for many years. Recommended.
Hi Tatiana, thank you for your review. It's great to hear that you have had such a consistently positive experience with Debbie and Lucy throughout your time with us. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleI have been working with Carter Jonas for many years now. They are efficient and helpful. Many thanks to Charlotte and the team!
Hi Helen, thank you for your kind review. It's great to hear that you are so impressed with the services offered by Charlotte and the team. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleRating only, no written review.
Hi Veronica, thank you for the five-star review!
5/5
GoogleGreat service when I do called them the always helpful, thank you all
Hi Iakhdar, thank you for your review. We are pleased to hear that you have always received such a great service from our Barnes team. Please do let us know if there's anything else we can help you with.
5/5
GoogleVery attentive personal service
Hi Kate, thank you for your review. It's great to hear that you received such an attentive service from our team in Barnes.
5/5
GoogleRating only, no written review.
Hi Dorota, thank you for the five-star review!
5/5
GoogleWe had a wonderful experience using carter jonas, Debbie was on hand to help with all our enquires and made the whole process very easy. Would highly recommend.
Hi Victoria, thank you for your review. It's great to hear that you had such a wonderful experience with Debbie throughout your time with us. Please do let us know if there's anything else that we can do for you.
5/5
GoogleCarter Jonas and all the staff have always been very efficient and given us good information and updates when needed. We are pleased to have them as our letting agent.
Hi Nicola, thank you for your review. It's great to hear that you have had such a positive experience with Debbie in our Barnes office. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleVery proactive Normally provide instructions, information about low changes in good timing.
Hi Elui, thank you for your review. It's great to hear that you are so happy with the proactive and responsive service provided to you by our Barnes team. Please do let us know if there's anything else we can do for you.
5/5
GoogleI’ve been a tenant for many years with Carter Jonas, and they’ve always been very professional, efficient and great people to correspond with. 5-stars!
Hi George, thank you for your review. We are delighted to hear that you are so happy with the professional and efficient service you have received from our team throughout your time with us. Please do let us know if there's anything else that we can help you with.
5/5
GoogleWe have lived in a Carter Jones maintained property for the last four years. The team have always been on hand to ensure that our family are comfortable and happy.
Hi Ryan, thank you for your review. It's great to hear that you have had such a positive experience with our team throughout your time renting with us. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleI’ve been renting through Carter Jones for over 5 years now, and they’ve been fantastic from the start. The team is always professional, friendly, and quick to help whenever something comes up. It’s been such a smooth and positive experience throughout. I really appreciate how reliable and supportive they’ve been. Highly recommend them to anyone looking for a trustworthy agency!
Hi Laura, thank you for your review. We are so pleased to hear that you have received such a professional and friendly service from our team in Barnes. Please do not hesitate to get in touch if there's anything else that we can help you with.
5/5
GoogleProfessional and timely support from Debbie in dealing with our property; always happy to help.
Hi Federico, thank you for your review. It's great to hear that you are so pleased the the professional support offered to you by Debbie. Please do let us know if you need anything else at all.
5/5
GoogleThe team at Carter Jonas in Barnes have been consistently courteous, professional, and responsive to our needs over 5+ years of tenancy. Highly recommend their services.
Hi Michael, thank you for your review. It's great to hear that you have felt so well-supported by the Barnes team over the last five years. Please do not hesitate to get in touch if you need anything at all.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Summertown has the most, with 983 reviews rated 4.5 out of 5, followed by Newbury with 164.
The 20 Carter Jonas offices, by town:
Yes. In The Trusted Agent 2026 awards: Carter Jonas, Summertown won Gold.
