Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleThey have some unorganised staff who have no clue what they're doing. They called me whilst I was at work even though on numerous occasions I told them to email me which they didn't. They kept hounding me call after call and disturb me during my working hours. When I do return the call they can't remember whey they called me in the first place. They always sound as if they're in a rush when speaking on the phone.
Mohammed · 13 March 2026 · Taylors Countrywide Bedford (32-36 Allhallows)
Agent replied · 13 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service and experience buying our first home via Taylors, we were very happy with the smooth and professional manner in which the team managed each step of the process. Special thanks to Reece for his friendly and very hardworking support from the viewing stage until the end, going above and beyond to help us.
Serdar · 13 March 2026 · Taylors Countrywide Bedford (32-36 Allhallows)
Agent replied · 13 April 2026
Thank you for the wonderful review! We are thrilled to hear about your positive experience buying your first home through Taylors. Our team is dedicated to providing smooth and professional service every step of the way. We will make sure to pass along your special thanks to Reece for his hard work and exceptional support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can’t recommend Emily at Taylor’s enough! She was so friendly, approachable, and helpful throughout the whole process. Nothing was ever too much trouble, and she made everything feel simple and straightforward. You can really tell she takes pride in her work and wants the best for her clients. Such a positive experience, thank you, Emily!
Ariel · 13 March 2026 · Taylors Countrywide Bedford (32-36 Allhallows)
Agent replied · 13 April 2026
Thank you for your kind words, ! We are so happy to hear that you had a positive experience with Emily. We strive to provide excellent customer service and make the process simple for our clients. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally professional service from Naomi at Taylor’s Estate Agents. Arrived promptly for our viewing (important to us!) and has responded positively to all our requests with regards to our rental via the agency.
Michelle · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for your kind review! We are thrilled that Naomi provided such professional and timely service during your viewing. We always strive to exceed our clients' expectations and are happy to hear she has positively responded to all your rental requests. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience all the way through, Naomi was a pleasure to deal with :)
Albin · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you so much for the kind words! We are so happy to hear that you had a great experience with Naomi. We strive to provide exceptional service to all of our customers and we're thrilled to know that we've met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally great service. Spencer helped me find an apartment to rent with a lot of support and patience. Much appreciated to him and Harriet and Naomi as well.
Mustafa · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for your kind words! We are delighted to hear that Spencer, Harriet, and Naomi provided you with great service and helped you find the perfect apartment. We will make sure to pass along your appreciation to them. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePaige was really lovely when taking me to view properties, very knowledgable and helped through every step of my purchase.
Well sound experience!!!!
Sam · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for your wonderful review! We are glad that Paige was able to provide a knowledgeable and attentive experience for you during your property purchase. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAfter experiencing a catalogue of errors with our agent we decided to take our business to Taylor’s who have been efficient, reliable & more than communicative at every stage of renting so far. Especially Naomi who has emailed me feedback with every viewing & James who has overlooked the whole experience with politeness & charm.
Christine · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GooglePaige and Harriet were really helpful throughout my property purchase as a first-time landlord!
Lewis · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
"Thank you for trusting us with your first-time landlord experience! Our team, especially Paige and Harriet, pride themselves on providing excellent service and guidance. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was extremely pleased with the service I received from Naomi Hall. She was extremely helpful and very professional at all times. I would definitely recommend her and will use her again in the future.
Angela · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for your kind words about Naomi! We are thrilled to hear about your positive experience with her. We pride ourselves on having a team of professional and helpful staff, and Naomi is a shining example of that. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently used Taylor’s services, the team were fantastic, always willing to go the extra mile and fantastic communication throughout the whole process. I would definitely recommend using their services, thank you Sian and your team
Helen · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you so much for sharing your positive experience with our team! We're thrilled to hear that our dedicated efforts and great communication stood out to you. We truly appreciate your support and recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team have been wonderful to work with. From my first call to asking about listing my property onwards they have been professional and friendly.
Sophie · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that our team has provided a wonderful experience for you. We strive to always be professional and friendly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI found Taylors a welcoming, patient and responsive Company. They were helpful especially when I had issues with the new systems, they went out of their way to help me out. Thank you Spencer. Even after getting the keys they continued to support me and their property management team seem like they will be just as good. I would definitely recommend Taylors in future to anyone with my experience in terms of looking for properties.
Fiona · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide exceptional service and it's great to hear that you had a positive experience with us. Our team is always willing to go the extra mile for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI spoke to Sian about what we’re looking for our house move & she was brilliant! She talked me through the process & we had a great discussion about how they can help me through the process and all the support available!
Catia · 13 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied
Thank you for your kind words! We're so glad Sian was able to assist you with your house move. Our team is always here to provide support throughout the entire process. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWhat a strange policy they have where you cannot choose how many bedrooms you need they decided for you apparently. Single man looking for a 1 bed flat so I can have my 4 year old son each weekend and apparently he will need his own bedroom for staying with me for 48 hours a week!! Absolutely ridiculous.
K · 13 March 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing service from Emily, very friendly and informative. Would definitely recommend for first time buyers!
Tegan · 13 March 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a viewing yesterday with Hollie, she was patient, answered all questions with great knowledge, really happy with the process so far! Really appreciate all the help!
Freya · 13 March 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
Thank you for taking the time to leave a review! We're thrilled to hear that Hollie provided you with a knowledgeable and patient viewing experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been dealing with Hollie at Taylor’s throughout out the entirety of my property purchase and I have to say I’m over the moon with how helpful and responsive she has been.
Harry · 13 March 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
Thank you! It was a pleasure helping you with your property purchase. We strive to provide exceptional service and I'm so glad you are happy with our assistance. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe best letting agency, very easy process to move in and also they have a very good comunication with the tenants, well done
Georgian · 13 March 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 April 2026
Thank you for taking the time to share your positive experience with us! We strive to make the moving process seamless for our tenants and it's great to hear that our communication efforts are appreciated. We will continue to strive for excellence in all that we do. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally helpful team. Get exactly what you're looking for always
Lizzie · 13 March 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 April 2026
Thank you so much for the positive feedback! We are thrilled to hear that our team was able to assist you and provide exactly what you were looking for. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team at Taylor’s Leagrave put a great deal of effort into coordinating viewings for my property. Communication was excellent throughout the process. They are a diligent and hard-working team who also handled the situation with great sensitivity, as the sale was necessitated by an illness. I am happy to recommend their services.
H · 13 March 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 13 April 2026
Thank you for taking the time to leave such a positive review! We are thrilled to hear that our team at Taylor's Leagrave provided excellent communication and handled the situation with sensitivity. We always strive to go above and beyond for our clients and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIfzal did my mortgage application through out the process he was very helpful so I will give him 5 stars.
A · 13 March 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 13 April 2026
Thank you so much for the positive review, we are thrilled to hear that Ifzal provided excellent service during your mortgage application process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would strongly recommend them, especially Ifzal Aslam and Ian Causton did well. They both guide us until we got our keys They made our day.thank you both.
Lina · 13 March 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 13 April 2026
Thank you for the wonderful review! We are glad that Ifzal and Ian were able to make your experience with us a memorable one. We are committed to providing exceptional service to all of our customers and we are so happy to have been a part of your special day. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a really great experience working with Ifzal Aslam as our mortgage advisor. As first-time buyers, we had lots of questions throughout the process, and he was always patient, helpful, and clear in his explanations. He was easy to contact, quick to respond, and made what could have been a stressful process feel much smoother. We really appreciated all the support and guidance he gave us and would highly recommend him to anyone looking for a reliable and knowledgeable mortgage advisor.
Zaleka · 13 March 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 13 April 2026
Thank you for taking the time to leave such a wonderful review! We are thrilled that you had a great experience with Ifzal Aslam as your mortgage advisor. Our team strives to make the process as smooth and stress-free as possible for our clients. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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