Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had a thoroughly positive experience with Taylors Sales and Letting Agents in Roath! From my first enquiry to securing my new home, the team were friendly, professional, and extremely helpful. They were always prompt with communication, kept me updated at every step, and went the extra mile to answer my questions especially with viewings and negotiations. The staff’s local market knowledge and supportive approach made what can often be a stressful process feel smooth and straightforward. I would wholeheartedly recommend them to anyone looking to rent, buy or sell a property in Cardiff excellent service all around!
Evan · 6 April 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our team at Taylors Sales and Letting Agents. Our goal is always to provide friendly, professional, and helpful service to our clients and we're happy to hear that we were able to make your renting process stress-free. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently viewed a property through Taylors yate and was met by the lovely Hollie. She was amazing through the whole process and was very professional & knowledgeable, she left no question unanswered. Would no doubt recommend to friends and family - Thank you Hollie!
Luke · 6 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
Thank you for choosing Taylors yate! We're thrilled to hear that Hollie provided an amazing and professional experience. Our team is dedicated to ensuring our customers' needs are met. We appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs Looking for my first house I came across Taylor Estate Agents Yate where I met up with Hollie who was a massive help and showed me a few properties that were all in asking price for myself. If it wasn’t for Hollie I don’t think I would have ever found a place to call “my own” so a massive thank you to this wonderful young woman for making this dream come true. Keep up the fantastic work.
Bradley · 6 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
"Thank you so much for your kind words! We are thrilled that Hollie was able to assist you in finding your dream home. Our team is dedicated to helping every client find their perfect place to call "home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI Been dealing with Holly and Chaya at Taylor’s and they’ve been really helpful in the process of looking for a property. Would definitely recommend using Taylor’s and will definitely be using them again in the future
Sian · 6 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
"Thank you for your glowing review! We are thrilled that Holly and Chaya were able to assist you and make your property search a positive experience. We would be delighted to help you again in the future and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had such a great experience with Hollie Chandler. She was professional, approachable, and kept me informed every step of the way. Nothing was too much trouble and she made the whole process feel easy and stress free. I’d highly recommend her to anyone!
Mollie · 6 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
Thank you so much for your positive review! We are thrilled to hear that Hollie provided you with a professional and stress-free experience. We take pride in keeping our customers informed and making the process easy. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a viewing with Hollie who was really helpful and answered all my questions leaving me feeling really confident in my house buying journey
Jason · 6 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
Thank you for your kind words! We are so glad to hear that Hollie was able to provide you with helpful and thorough assistance during your viewing. We are committed to making your house buying journey a positive and confident experience! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHonestly couldn’t recommend Hollie enough! She’s been amazing from start to finish, always so helpful, friendly and quick to respond to anything I needed. She made the whole process feel so much less stressful and really went above and beyond to keep everything moving smoothly. You can tell she genuinely cares and wants the best for her clients. So grateful for all her help
Dione · 6 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
Thank you for your kind words! It was a pleasure working with you and I am glad I could make the process less stressful for you. Your satisfaction is my top priority and I am grateful for the opportunity to assist you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a viewing the other week with Hollie. She was fantastic, friendly, knowledgeable, and really helpful throughout. She made the whole experience smooth and enjoyable.
Hannah · 6 April 2026 · Taylors Countrywide Bristol
Agent replied · 13 April 2026
"Thank you for sharing your positive experience with Hollie! We're so glad she was able to make your viewing smooth and enjoyable. We'll be sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleNo professionalism had to chase and chase the staff over the course of 6
+ months at Taylors leagrave/marsh farm branch. Pretty poor experience and service through and through. However had a better experience with the staff at the Stopsley branch, purchased our first home through this establishment "taylors leagrave!" with Ian as the main point of contact managing our purchase. Very unprofessional staff members such as Amir and Jay. They found my call backs to chase up on the process amusing, sniggering on the phone and being darn right unprofessional. A nightmare branch but eventually pulled through after weeks of chasing them for finalising. Our experience was not smooth sailing due to lack of professionalism from certain staff members.
M · 6 April 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 13 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI cannot even get a call back from my mortgage broker. Very disappointed. No service.
Barbara · 6 April 2026 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOutstanding communication from start to finish, and I was always kept fully informed of what was going on.
The team at Taylors, especially Wasim did a fantastic Job.
Luke · 6 April 2026 · Taylors Countrywide Oxford
Agent replied · 13 April 2026
Thank you for the kind words! We strive to provide excellent communication and we're thrilled to hear that Wasim and our team did a fantastic job for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWasim was fantastic when he came out to value my mum’s property. From the moment he arrived, he was incredibly helpful, professional, and full of knowledge about the local market and what buyers are really looking for. He took the time to explain everything clearly, pointed out things we hadn’t even considered, and genuinely went above and beyond his normal duties to make sure we felt completely informed and supported.
We couldn’t have asked for a better experience. When the time comes to sell, we will most definitely be using Wasim, no question about it. Highly recommended!
Revazi · 6 April 2026 · Taylors Countrywide Oxford
Agent replied · 13 April 2026
Thank you so much for the kind words! We are thrilled to hear that you had such a positive experience with Wasim. Our team always strives to go above and beyond for our clients and we're glad it shows. We look forward to working with you when the time comes to sell your property. Thank you for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI want to personally thank Wasim and Caitlin for assisting me with my first house purchase. The process seemed daunting at first, but their expertise and guidance helped me through every step. I would highly recommend them to anyone looking to purchase or sell a house. They are a brilliant duo!
Bayleigh · 6 April 2026 · Taylors Countrywide Oxford
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that we helped make your first house purchase a success. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIm very Happy i made the the right choice to sell my house with Taylors I was very fortunate to have Kayleigh selling my house she was very professional but easy to get on with keeping me informed every step of the way great experience throughout thanks Kayleigh
Kerry · 30 March 2026 · Taylors Countrywide Dunstable
Agent replied · 13 April 2026
Thank you so much for trusting Taylors to sell your house! It was our pleasure working with you and we're thrilled that you had a positive experience with Kayleigh. Thank you for choosing us as your real estate partner. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylors were extremely helpful and approachable whenever I needed help or guidance in the process. Luke was always on hand to assist me especially. Thank you
Josh · 30 March 2026 · Taylors Countrywide Dunstable
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide exceptional service and are thrilled to hear that Luke was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Flori · 30 March 2026 · Taylors Countrywide Bedford (32-36 Allhallows)
Agent replied · 13 April 2026
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
★★★★★ 5/5
GoogleEmily has been absolutely fantastic through the lettings process.
I’d highly recommend Emily to anyone looking for a reliable and efficient lettings negotiator!
Kayleigh · 30 March 2026 · Taylors Countrywide Bedford (32-36 Allhallows)
Agent replied · 13 April 2026
Thank you for your kind words, it was a pleasure working with you! I strive to provide the best service possible and I am so glad you had a positive experience with me. I appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSold my house and purchased a new one Sian and Darren the service i can't falter and happy to answer all my questions even when i called several times in one day thank you so much for all your help and support
Neil · 30 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you so much for trusting us with your home buying and selling process! We take pride in providing exceptional service and are always happy to assist with any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 3/5
GoogleAfter our original flat fell through at the last minute, Spencer Thomas was wonderful in helping us find a new place in Cardiff Bay. Throughout our time renting with Taylors, he was great! He responded to communication quickly, was polite and caring, and even went above and beyond his role to problem solve when we had a final refund issue after move-out. Spencer deserves 5 stars!
The lower rating is due to the Assistant Lettings Branch Manager, HS, who was consistently dismissive, uninterested in helping and provided the absolute minimum of communication, verging onto rudeness. We did not feel supported by her at all and felt that we had to go over her head to get appropriate help, particularly after move-out with our required refund. It is unfortunate that this person does not meet her colleagues' level of respect and professionalism when dealing with clients.
Alexandra · 30 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for your feedback, we are glad that Spencer provided exceptional service during your time with us. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleNaomi Hall showed me around and introduced me to my new flat. It's almost mine now, and I have Taylors and Naomi to thank... So thank you.
Samuel · 30 March 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 13 April 2026
Thank you for your kind words! We're thrilled to hear that Naomi and our team at Taylors were able to help you find your new home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a property investor, I deal with estate agents all the time, so I don’t say this lightly, Ben at Taylor’s Estate Agents in Roath is by far the best I’ve come across.
From day one, he was sharp, responsive, and completely on top of everything. No chasing, no confusion, just clear communication and things getting done properly. That level of consistency makes a massive difference, especially when you’re used to dealing with the opposite.
He understands what matters from an investor’s point of view and handles things in a way that actually moves deals forward, rather than slowing them down.
Honestly, he sets the standard. If every agent operated like Ben, the process would be a lot smoother across the board.
John · 30 March 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you so much for your glowing review of our agent, Ben, at Taylor's Estate Agents in Roath. We strive to provide exceptional service to our valued clients, and it's wonderful to hear that Ben exceeded your expectations. We are proud to have him as a part of our team and appreciate your recognition of his hard work and dedication. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve dealt with a few people at Taylor’s Estate Agents in Roath, but Ben is on a completely different level.
From the first conversation, he was switched on, organised, and actually took control of the process instead of just reacting to it. Everything felt clear, efficient, and properly managed, which made a big difference.
What stands out is the consistency, he delivers the same high standard the whole way through, not just at the start. That’s rare.
Honestly, he feels like the benchmark for the entire branch. If you’re dealing with Ben, you’re dealing with the best they’ve got.
Bryce · 30 March 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you for taking the time to share your experience at Taylor's Estate Agents! We are thrilled to hear that Ben exceeded your expectations and provided top-notch service throughout the process. He truly sets the standard for our team and we are grateful to have him on board. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Lewys · 30 March 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleI originally had my property on the market with another agent on Albany Road for around 6 months with no real progress, which was getting pretty frustrating.
Someone recommended Ben at Taylor’s in Roath, so I got in touch, and the difference was clear straight away. He actually knows how to sell a property, not just list it. From day one, he had a plan, pushed the marketing properly, and handled viewings with purpose.
We went back on the market at the same price and he managed to get it sold within two weeks.
After my experience before, it just showed what a good agent can actually do. Would definitely recommend Ben if you want your property properly sold.
Robert · 30 March 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 April 2026
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were impressed with our services and that we were able to sell your property in just two weeks. We take pride in going above and beyond for our clients, and we are glad that you noticed the difference with Ben at Taylor's in Roath. Thank you for choosing us and for recommending our services. Kind regards, Lucy, Customer Feedback and Support Team
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