Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
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★★★★★
2,477 reviews across 23 offices and 2 platforms
Taylors Countrywide has 23 offices, in Cardiff (two offices), Luton (three offices), Bedford (three offices), Oxford, Milton Keynes (two offices), Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,477 reviews on two platforms, rated 4.3 out of 5 overall.
2,473
Reviews on Google
All 23 offices
4
Reviews on The Trusted Agent
All 23 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe lettings team were very helpful, they listened well to our requirements and found us a property quickly and within our budget. I thought that they provided an excellent customer service and the team were very friendly. I would definitely use them again and would recommend them to anyone looking for a property in the area.
2/5
GoogleLetted through Taylors and had multiple issues with the service worst of all one tenant (who was german) and was asked to pay 12months rent in advance was bullied into providing her pin number (and bank details) over the phone for a property she hadn't viewed. Taylors would not provide her with a list of how much she needed to pay, and initially refused to allow a bank transfer, and when they claimed sshe hadn't paid enough forced her to pay up the last £100 or so by handing over her pin! (German debit cards do not have security codes). Often we were hounded (letters and phone calls from India) for rent that was not owed (they would not give us a statement of our account for over a month and when they did we had overpaid!) The team in branch struggled with simple sums and often tried to overcharge us because they didn't add things up properly. The house had multiple issues including bedrooms without external windows and the basement filled with raw sewage twice in 3 years… property was managed by Taylors and despite one of the bedrooms being ankle deep in faeces it took almost 2 weeks for it to be pumped out, during which time we were asked not to use the toilets/shower or use the sinks/washing machines etc. (rather than getting any compensation we were promised we had to fight for months to get the deposit back) Obviously the Taylor was not fully at fault but the were in no way helpful, understanding or supportive. The house hand no building regs sign off for 2 recent large extension (including the sewage pump which failed during storms) GENERALLY UNSURPRISING THEY NO LONGER ARE PART OF ARLA (the only reason they have 2 stars is they are better than WhiteWalls!)
I’m very sorry to hear that you have had a bad experience with Taylors. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 01865 477059 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. Branch Manager
2/5
GoogleI had the mis-fortune of dealing with Taylors Watford, but am not impressed. Got a feeling they are trying to fleece money from would-be tenants in the guise of numerous fees.
Hi Robert, I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 01923 369665 so we can discuss your problem. Branch Manager
5/5
GoogleThe team found a tenant quickly and the transaction proceeded smoothly and efficiently. The paperwork is straight-forward and we are looking forward to a long and happy business relationship.
1/5
GoogleContacted this agency to rent a flat in Watford Central. They appeared to be professional but as soon as they realised I was looking for a flat to move in asap, they hiked up their agency fees & started demanding additional Admin charges apart from the Tenancy Agreement charges. I could see they were trying to take me for a ride, so got rid of them & have used another agency to find a place now. Thank heavens, I haven't used this agency as I haven't heard positive feedback about them. Sanaz
Hi Samez, Taylors is a transparent agency, we are completely straightforward, upfront and honest about our fee structure. Our fees can be found displayed to the public inside every Countrywide office, can be found easily online on all property portals that we advertise with, and our staff are happy to discuss our fee structure with our customers in the office or via telephone even before a property viewing is arranged. We constantly monitor the fees of other agents in the marketplace and ensure that our fees are pitched in line with our competitors and industry regulations so they are not excessive and are set fairly for our customers.
1/5
GoogleUseless if you are a landlord. They don't follow any procedures, which makes dealing with them very difficult. As a result we are having to evict the tenant because of Taylors mistakes. Not very good if your are a tenant either. I suppose for Taylors they don't care as they already have their fees.
Hello, Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand the nature of issues you experienced and so that we can look into the matters you have raised. Kind regards, Scott.
5/5
GoogleAs a landlord, the Taylors' have provided me a professional and friendly service . they have rented my flat within 4 week as they promised. They are very efficient but, at the same time, make the client experience a pleasant one. Gary and Maria is very helpful always gives me a quick and affective service.
5/5
GoogleHaving used Taylors in the past for a Flat Purchase and also a rental property the service has always been excellent. The staff I have dealt with have always been friendly and nothing is too much trouble. If i am to rent a larger property I will always look to Taylors first before considering another Letting Agent.
5/5
GoogleI have several properties that I let out in London and Bedfordshire. Taylors are the one estate agent that I find to be friendly, helpful and above all efficient. The whole team are extremely helpful and friendly with particular reference to Jess Richardson. My property in Bedford was advertised on the Saturday and by the Monday we had a tenant. The team at Taylors assisted us with the tenancy, remedial & legal requirement works etc. I would definitely recommend Taylors without doubt.
5/5
GoogleDue to work and other commitments I am a serial renter, and have come across numerous different agencies in almost all areas of the country. I have frequently been disappointed by service, "after sales" support, delays with paperwork or issues with payments, so it was a very pleasant surprise to have been supported in one of our most recent searches by Taylors, Allhallows. Aside from the agent who kindly assisted with the viewing and documents we were more than ably assisted by Sharna Raine, the Lettings Co-ordinator. Despite the very short notice we had received from our previous landlords and the falling through of another property Sharna turned us around in double quick time and made sure we weren't left homeless or paying for expensive hotel/B&B accomodation and storage for our furniture. I would wholeheartedly recommend Taylors due to the choice and sheer volume of properties, but specifically Sharna for her excellent attitude, attention to detail and customer service skills.
5/5
GoogleI have had the pleasure of dealing with Taylors since 2010 when my contact was Rachel Harris. Rachel looked after my property and found tenants on two separate occasions whilst I was living overseas. It gave me complete peace of mind that Taylors would re-market my property and produce good quality viewings, rather than just getting people through the door. I have had to let out the same property in 2012 and again Taylors were the agent who were most competitive on fees, and produced the most viewings. Chelsea Barber has been my contact, and again the service has been exceptional, and Chelsea has managed to work around a situation with my tenants by securing 6 months in rent in advance, which is a great effort. I would have no hesitation in recommending Taylors, and in particular Rachel and Chelsea who are both friendly, responsive and have a can-do attitude.
5/5
GoogleI found taylors estate agents in oxford to be absolutely brilliant and a pleasure to deal with. Right from the offset I found Luke and his team to be extremely helpful and very knowledgeable. They were able to get my house on to the market very quickly and within just a couple of days I had floods of people viewing my home and before I knew it I had not one, but, two offers on the table. The guys at the office did what they do best and worked with my buyers and got them up to a price I was really really happy with, all I had to do was choose which one I wanted to go with. I highly reccommend anybody who is thinking about selling their home to sell through taylors, they were fantastic throughout the whole process. Luke recommended I used their in house solicitors and im glad I did, I was sold and moved within 10 weeks and they were able to help me through everything and if I had any questions all I had to do was ask Luke and he was able to explain everything to me. Should I move again I will deffinitely be using them. Taylors really do live up to being the best estate agents in the UK.
5/5
GoogleRecently I needed to let my property in Oxford so I arranged a couple of valuations from the local lettings agents. I had three people out including Natalie from Taylors she was by far the best person. She took time to explain the process to me as I'd never let a house before. She was honest with the valuation and the services that Taylors could offer. I had no hesitation in instructing Taylors. Soon after instructing them I had numerous viewings and within a week the place had been let. The admin team in the office are fantastic and everything was done quickly and efficiently. I would recommend Taylors to anybody and I will be using them again in the future. Thank you Natalie and the team. Luke
5/5
GoogleWe have rented out a detached house in Watford via Taylors for nearly 8 years now. We now live abroad and Taylors manage everything about the house for us, including maintenance when needed. The service is impeccable, and it is really great to be able to call up and know that the person answering the phone actually cares and will always follow up.
2/5
GoogleNot an honest experience! We saw a property to purchase with Taylors before it was on the market; thought that was brilliant! However they have been dilly dallying over a second viewing and finally we got to know the sellers were not interested! When I confronted them they just did not have time for us. Horrid experience!!
I’m very sorry to hear that you have had a bad experience with Taylors Lettings Milton Keynes. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 01908850113 and we will deal with your problem personally. Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (Unit 13) has the most, with 470 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
