Trusted Agent profile
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★★★★★
2,914 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been renting through them and I can’t say thank you enough for the lovely service and their help. They were there anytime I needed them . They have the best agents. My agent was Emma, am so so happy that I had the opportunity to talk and contact her.She is the most caring person that I have ever meet. I highly recommend @nicholashumpreysburton if you want a safe and pleasant deal. It has been a pleasure to rent through you and thank you for everything!
5/5
GoogleI have had fantastic service from Nicholas Humpheys, Burton. The team have dealt with my difficult case in the most professional manor, with special thanks to Matt, on rentals for taking care of both my properties these past 3-4 years. I went on to sell these and was very pleased with the speed and efficiency of the sales team. Great job !PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHandled everything brilliantly and were excellent in providing advice on dealing with a landlord who is insanely difficult.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAvoid at all costs!!! The worst agency in stoke! Trying to take my whole deposit for things that were already there! Lived in a very poor state of a property. When the boiler broke in the winter they haven't bother to answer phone calls and emails for whole 2 days! All of the tenants in the house were freezing. The door was broken, and the house was full of mold which they now trying to blame it on us! AVOID AVOID AVOID! MOST OF THEIR 5 STAR REVIEWS ARE FAKE - THEY COME FROM ACCOUNTS WHICH ONLY HAVE 1 REVIEW! THEY MAKE THEMSELVES FAKE ACCOUNTS TO KEEP THEIR AVERAGE RATING HIGH.
Hi Michal. Thank you for taking the time to leave us a review. I am really surprised and disappointed at the comments. We would never knowingly charge you for something that wasn't your fault, or something that had been there when you moved in. I would really like to speak to you regarding this so that I can investigate your allegations properly. Please call me on 01782 898153, or email me rob@nicholashumphreys.com. Many thanks, Rob Butters (Director). Hi Michal, It's 28/7/20 and I haven't heard from you as yet. Please feel free to contact me so that we can resolve and concerns that you may have.
1/5
GoogleWas by far the worst experience i could have had while trying to study at my first year in university. Do not use their services and waste your money like i did. (the response from Rob is a joke btw, don't for a second believe the problem was the "differing levels of expectation" about their level of service. For around 3 months in the winter period when it would get quite dark around 6/7pm .We were left without a kitchen light meaning we would use the flash light on our phones to light the kitchen when in use. it took as many months to fix the bathroom fan which in itself was it's own debacle involving the landlords parents coming over and breaking it further. If having a functional light is deemed as a unfair expectation on Nicholas Humphreys then that says everything you need to know about them. Years later i'm still not over just how shockingly poor their service was. personally I've used Student Cribs and the unis own Greenpad service as alternatives and have had positive experiences with both) P.S even 5 years later I think about how truly shocking your service was. If updating my review means 1 more person uses an alternative real estate agent then I'll keep updating till the day I die
Hi Oliver, i'm really sorry to hear that you have been disappointed by the service that we have offered. We do strive to keep both tenants and landlords happy, however this is not always possible with differing levels of expectation. We wish you well in your new home and good luck with your future studies. Regards, Rob (Director) Hi again Oliver. We're quite surprised to see this update, more than 3 years since your tenancy ended. We're sorry that you are still disappointed with events during your tenancy in 2016. We have taken on board any feedback received during our first year of trading (2016) and are confident that many of our processes have been improved from this period, as you may expect from a new company. We wish you well in your future endeavours.
1/5
GoogleWhere do I even begin. The poor and unreliable service of this agency is unbelievable. The agency is just so "money prioritised" to the extent that they don't care about when you need, they just want to get their money. They were eager to ask us for our termly rent but we lived in a house filled with so many hazards that were not repaired till we left the house, then it got charged off our deposit for damage in the house when the damages were as a result of unfinished jobs caused by the constructor. Our initial move in date was delayed by like 3 months because the agency could not be bothered to tell us that the house was still undergoing renovation. They then assured us that the house will be done up to quality before our move in date, however we moved into a house with no extractor fans in the kitchen or bathroom, windows with broken handles in rooms, and loose wires in sockets, and a huge hole in the roof of the kitchen, we were literally living in a hazardous environment. After persistent calls and requests for these things to be fixed, we were ignored for over 2 years, but of course at the end of the tenancy agreement we paid for those renovations with our deposit. WOULD NEVER RECCOMEND THIS AGENCY TO ANOTHER STUDENT.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleAwful experience. Failed to inform us the house we were moving into was being completely renovated meaning we moved in months late. Assured us the house would be done up to the highest of quality yet no extractor fan in the kitchen or bathroom so we had to live with mould and damp walls, the plug sockets weren’t even secured into the wall, half the light switches don’t work and we were dealing with a leaky ceiling months while dodgy tradies were in and out of our house whenever they felt like it doing half a job leaving a mess and not coming back to finish it for weeks. Hole in kitchen ceiling was left for 2 years estate agents make almost no effort to hold landlord accountable for holding up his responsibilities on the tenancy agreement they’re just there to chase you up for money. Also take the dates they give for viewings with a grain of salt as they often either turn up the wrong date or not at all.NegativeQuality, Professionalism, Value
5/5
GoogleRating only, no written review.
Hi Harry, Thanks a lot for the good review! Kind regards Jack
5/5
GoogleRating only, no written review.
Hi Alice, Thank you for the positive review. Kind regards Raj
5/5
GoogleRating only, no written review.
Hi Megan, Thank you so much for the positive review. Kind regards
5/5
GoogleRating only, no written review.
Hi Leah, Thanks for your positive feedback, If tenants were under review you would also get 5*! Kind regards Jack
5/5
GoogleRating only, no written review.
Hi Phoebe, Thanks for the positive review! Kind regards Jack
5/5
GoogleRating only, no written review.
Hi Melissa, Thank you so much for your time taken to post a review Kind regards Jack
5/5
GoogleRating only, no written review.
Hi Tanya Thanks for your 5* review! Kind regards Jack
5/5
GoogleRating only, no written review.
Hi Bolu, Thanks for the positive review Kind regards Jack
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hello Mr Enirayetan Thank you for your review. Without any comments from yourself i am unable to respond to your review! I am sure I am able to explain anything you were unhappy with, if you contact us. Thank you.
5/5
GoogleExcellent service
Thank You, we will always try to give you the best service possible. kind reagrds Raj
5/5
GoogleGreat agency to go with for student letting.PositiveProfessionalism
Thank you for your kind words, Much appreciated. Kind regards Raj
5/5
GoogleGood Value and professional service. Thank you for your service.
5/5
GoogleAlways offer very professional and useful advice in a timely manner!PositiveResponsiveness, Professionalism
Hi Bonny, Thanks for your kind words and positive review Kind regards Jack
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2020.
