Nicholas Humphreys reviews in Manchester, Nottingham, Stoke On Trent and 14 more

★★★★★ 5/5

Google

I would highly recommend this estate agent to any other students.

Rowena · 9 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

A great company!

Madeleine · 9 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

WASTE OF TIME! Terrible customer service. They re-arranged the viewing that they could no longer do (I only knew that because I called them up on the morning of viewing!). No one showed up this evening on my re-arranged viewing and they never gave me a mobile contact number. AVOID!

Megan · 9 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Up until the point of signing a contract, everything went really well with Nicholas Humphrey's. As soon as we had, however, we realised that the person showing us around had lied to us at every opportunity, with each lie being integral to our house choice (e.g. date we could move in, separate fees, and rent installments). They then asked for inordinate amounts of money with next to no notice and refused to acknowledge anything their colleague had declared when showing us the house, and slapping huge fines (up to £3900 each) on any late payments. If you are a student or want anything sorted in a professional and consistent manner, avoid at all costs. We are currently considering legal action, this showing the extent of their negligence

Keir · 9 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

We're pleased to say that they've sorted out any issues very quickly, and we're staying for a second year. Thank you

Timothy · 9 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Moved in on August 1st. Issues such as -Mold -Water damage - one of the bedroom chairs literally in pieces - shelves hanging off the walls -heavy fire doors missing the majority of screws - some literally in danger of falling on someone - cracked tiles - holes in doors - missing locks on one of the bedroom doors The list goes on. We were assured that this was to be sorted before we moved in, along with a "deep clean" which somehow still managed to leave the kitchen floor sticky and the oven top grim. The majority of which either not reported entirely or reported as simply "wear and tear" on the inventory, which looked to be severely out of date (if not blatantly copied and pasted from previous records). This was called out by the Landlords when they visited, asking the NH rep why it had been termed as such on the inventory. These issues, most of them completely ommitted, such as the mould, could be blatantly observed by any idiot upon stepping over the threshold. When the landlords visited they told us that we could fix small things such as one of the kitchen drawers hanging off, ourselves. Are you joking? If it is such a small issue then surely an NH rep can fix it. Not our responsibility. - Copies of our IDs were lost, as well as our Guarantor forms (amazing since it was sent via their online system, not entirely sure how they've managed that). Instead of saying they'd lost it, they told us that we simply hadn't sent it. My Guarantors response to that was simply to send them a copy of the receipt email he'd received after sending off the form. - the welcome email was not sent to us until at least a month after our arrival, and suspiciously close to the landlord visit. - when I collected the keys, they were just a huge bunch which meant I had to go around, testing doors and separating them off. Not a huge issue, and it's probably pretty pedantic but still pretty poor. A more serious issue was the fact that my ID was not checked when I collected the keys. - Regarding security, the house has an alarm system, which on this specific street in Lenton would have been useful except for the fact that apparently it doesn't have a code, and god forbid they fix it or reset it and get a new code. The back door is held on with deadbolts, given that the pre-existing lock is - you guessed it- broken. The bedroom which didn't have a lock was fixed only after 2.5 months of actually living there. I feel like with Nicholas Humphreys, if there is an issue it is us who has to suggest a solution to them as opposed to them being proactive and supportive of their customers. - When contractors do come around, it is with little warning and is usually the result of emails, calls and visits in person to prompt any action, and on the last few occasions they have either not shown up, or misreported to NH that the job has been completed when it hasn't - it would be nice if NH could be more proactive in overseeing this work. When I have spoken to other University students and heard them complaining, it is always the same company I hear being mentioned - especially on some of the student social media pages where companies and landlords have been discussed. Many of the issues I have highlighted here have been dismissed and excused by NH as the property having changed managers over the summer, which in my opinion should absolutely not affect the service their customers receive, particularly in regards to services stipulated in a legally binding contract. I feel like they do the absolute bare minimum and are utterly uncaring about their customers. Do your research and talk to other students for first hand accounts -especially if you're moving out of halls for the first time. It is easy to be suckered when you have a nice, well dressed estate agent assuring you that everything will be sorted before you move in, and then it not being done after you have signed.

Katherine · 9 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Amy Dawkins has been an excellent letting agent/ property manager. Throughout difficulties with our property she has been helpful, thorough and supportive. It is clear she cares about tenants and could not have done more to help us.

El · 9 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Kirsty was extremely helpful throughout the whole process of searching and choosing our house!! We have found the most perfect place for us and it’s all down to her. Would highly recommend using Nicholas Humphreys and Kirsty is a credit to the the company. Can not wait to start our tenancy at our new house.

Katie · 8 February 2018 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

I couldn't have asked for more support and help in sorting out the many problems we faced. I can thoroughly recommend this firm.

Elizabeth · 13 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

Absolutely superb letting agent. They do exactly as they say they will. Top notch and very good fees

The · 9 January 2018 · Nicholas Humphreys Norwich

★★★★★ 1/5

Google

Rating only, no written review.

Oliver · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Rating only, no written review.

Alex · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Rating only, no written review.

Lucy · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Handed the key to my daughters student house to them in June - still awaiting the return of the deposit in October - and to be honest they don't seem to unduly care.

Debbie · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Do not let from theses agents they do not care about people renting properties from them regarding getting bond back they say it's not down to them it down to the lanlord shame on them name and shame theses guys you should be ashamed of yourselves oh don't even send out certificate to let people know who there bond is protected with that's if it's protected the lanlord plexus uk stay well clear of them they are a discace repairs I don't even think they know the meaning of the word reported and nothing done discaceful soon be there if you owed rent though makes me sick

Patricia · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Booked a property viewing and no-one turned up. I rang after 10 minutes and they told me that the property had already been taken but they never rang me to cancel the viewing.

Mark · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

First house viewing, drove for over an hour through ruah hour and rain. To have no one around and the agents phone if off. Even though they were aware i hadnt found the flat yet and i was outside. Ended up going home after getting drenched. Never using these again

William · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Very disappointed with their student lettings service, especially given the plethora of awards and 4 and 5 star ratings they have received. Every time there is a problem, Nicholas Humphreys have a habit of blaming someone or something else, and accept no responsibility for their own actions, or lack of action, whether it being a previous member of staff not conforming to the company's 'high standards', the property being 'old', or the maintenance man being busy with 'emergency jobs'. Things get done in a roundabout way, but the length of time it takes is not worth the time, hassle, or money, especially given the low standard of maintenance produced as a result. The house I rented was a disgrace upon arrival; it was clear it had not been maintained or inspected since the last tenants left the property. I was not provided with an inventory, and things went from bad to worse from there on in. Email contact for maintenance and queries is appalling; I often wait weeks for a response. My house manager has changed numerous times, which is understandable, but at no point was I informed of the change. This called for an official complaint, yet there seems to be no system in place to do so. After several months, a complaint was finally made about the service received, but little was done about it. This is just a small sample of the many things that have gone wrong with my time with this company; I will endeavour to avoid them at all costs in future, and encourage others to do the same.

Conor · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 5/5

Google

I moved to Nottingham 3 years ago for university and I've been with Nicholas humphreys for 2 years now. Excellent service for students and very helpful no matter how stupid the question.. and I can ask some pretty stupid questions. Great service for students that need support with housing

Thomas · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

At first this company seemed professional but at the end of our tenancy agreement we have had nothing but problems when trying to get our deposits back. I would suggest that you use a private landlord or a different company all together if you would like to see your deposit again.

Abigail · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

It's unbelievable how incompetent these people are. Other reviews are definitely right when they say that NH only communicate with you when they want something; if you have any problems, you're in for days or weeks of calling and emailing them with no response. After we left the house we had to deal with Amy Dawkins, one of their property managers, who took this to a whole new level. We had to ask multiple times for everything we needed from her (5 times in one case). Most of the times I called she was ill or not in the office, and despite her colleagues saying they'd ask her to call me when she got in, she never once did. They also massively overcharged us for things out of our deposit. They're great at taking as much money as possible from students but not interested at all in providing any sort of service once you're living in one of their houses. Pick another letting agent!!!

Ted · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

After viewing a house, we decided It was right and everything was going smoothly until 2 Months before our contract started. The first sign of incompetence was Humphrey's declaring I had underplayed on my first instalment by £250. This was wrong as I had paid the full amount. After sending evidence of my payment the Director apologised personally. After contacting the other people I was renting with, they explained similar stories and Humphrey's had put it down to an 'accounts mix up'. This delayed us from moving in by a month, leaving some of us having nowhere to stay for the beginning of the university term, even though nobody had actually underpaid. Secondly, they had 'lost' a copy of my passport, as well as a copy of my student ID. Not only is this a breach of the Data Protection Act 1998, it is completely incompetent. Again after speaking to a supervisor they assured me it was fine and they had them. After a week I got told again I had failed to hand them in. So I rang them up to find we had a new housing manager who had no idea what was going on and he explained I needed to get my passport to them ASAP. Furious I threaten with legal action and after an hour of phone calls (whilst I'm on holiday) they decided it was fine and they had miraculously found the copy of my ID's The day we are due to move in I am told they have lost my garenteur forms and I will not be alowed to move in. (Even though I have fully paid and previously handed in this form) However my garenteur was abroad for his birthday and could not get another copy back to England. This is only a scratch on the surface of the nightmare my flat mates and I have been through. We are still considering legal action. You may think you've found the perfect house but it is not worth renting with Humphrey's unless you have a very deep wallet and big patience. Would not use again.

Jack · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

After renting 3 properties through NH's in the past 5 years I would say that what was once a professional, trustworthy and helpful agency has devolved into an impersonal, unwilling and somewhat useless waste of money and time. Issues have mostly involved poor communication - agents either dismissing problems with the property without expending any effort to check, or ignoring emails completely. One case required the university's involvement to prompt action, whilst one property's deposit had to be reclaimed via the TDS months beyond the tenancy ending. Sad to see them sink to the level of other student rental agencies that I've had the displeasure of encountering.

David · 2 January 2018 · Nicholas Humphreys Nottingham

★★★★★ 1/5

Google

Absolutely appalled at the lack of service that NH provides. They don't answer the phone, or respond to emails. They sent us the welcome letter 2 months after we moved in. We had to call them 4 times, file a report through their useless website, and still the damage didn't get fixed until I was able to contact the landlord directly. The only time we ever get any solid communication from them is when they want something from us! A dreadful company, don't rent from here!

Zulekha · 2 January 2018 · Nicholas Humphreys Nottingham