Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAs a very nervous, elderly first time seller I chose Michael Poole Estate Agents after having three different agencies to quote for my sale. It was David Poole's professional attitude and the way that he really listened to all my concerns and explained patiently those things that I didn't understand, that made me choose them. My dedicated sales negotiator was Victoria Wood whose attention to detail and professional knowledge was outstanding. She responded promptly to all queries and followed up with my buyers and solicitors whenever necessary. In addition to that, she had such a caring attitude towards me as a client, warm and friendly, calming when I was worried about something and always greeted me with a smiling welcome, giving me her full attention. There was no comparison between her and other agencies that I dealt with while searching for my onward purchase. Whenever I visited the Nunthorpe office, the other negotiators, Tracy and Roberta were equally pleasant to deal with if Victoria was not there, showing how the ethos of the branch is so customer-orientated. I would wholeheartedly recommend this Agency to anyone embarking on the property journey!
Susan · 22 October 2025 · Michael Poole Nunthorpe
Agent replied · 24 March 2026
Dear Susan,
Thank you ever so much for your kind and heartfelt review. We are truly honoured that you chose Michael Poole Estate Agents to guide you through such an important milestone, especially as a first-time seller. It means a great deal to us that David’s professionalism and attentive approach gave you the confidence to proceed with us.
We’re especially delighted to hear how much you valued Victoria’s support throughout your journey. She, along with Tracy and Roberta, take great pride in delivering not only a professional service but also a compassionate and personal one, and your words are a wonderful testament to that ethos.
Your recommendation is deeply appreciated and will certainly be shared with the whole team in the Nunthorpe office. We wish you all the very best in your new chapter and thank you once again for placing your trust in us.
Warmest regards,
The Michael Poole Team 💙
★★★★★ 5/5
GoogleFrom start to finish, Tracy Bennett at the Nunthorpe Branch was fantastic, supportive and informative!
As a first time seller, Tracy provided all information to me to help guide me through the process and what to expect. They also put me in touch with a conveyancer to help with managing the full process of selling our house as quickly as practical, as we are relocating due to work.
We marketed our house on the Thursday, had a wave of viewings and offers coming in over the weekend, and we accepted an asking price offer on the Tuesday!
Tracy responded to my enquiries very quickly and helped kept things progressing until our completion, which was around 6 weeks from offer. We had a lovely FTB family and we had no onward chain, and we are now able to look for our next home as chain-free buyers.
David Poole took fantastic photographs of our house which went online on rightmove and onthemarket, etc. The brochure was also fantastic.
I'd highly recommend Tracy Bennett, especially if you're a first time seller! I felt comfortable, updated and confident throughout the entire process, from marketing and arranging viewings to handling offers and completion, with information what happens at each stage of the sale. Tracy also communicated well with our buyers, which is very important. Thank you Tracy for all your help!
Andrew · 22 October 2025 · Michael Poole Nunthorpe
Agent replied · 24 March 2026
Thank you so much for your fantastic review, Andrew! We’re absolutely delighted to hear that your first experience as a seller was such a positive one. Tracy will be thrilled to know how much her guidance, communication, and support meant to you throughout the entire process. It’s wonderful to know the marketing, photography by David, and brochure all contributed to a quick and smooth sale. We really appreciate your recommendation and are so pleased we could help make your relocation journey a success. Wishing you all the best as you search for your next home,chain-free and confident!
★★★★★ 5/5
GoogleDuring a long and stop/start chain of 8 properties our moving house experience wasn’t without its challenges. However the girls in the Nunthorpe office and in particular Tracey Bennett were nothing short of amazing. Tracey simply went above and beyond in every aspect of the process. From the initial sale negotiations and then further re-negotiations after receiving our surveyors report. Her communication was clear, she was always professional and extremely knowledgeable. Throughout the 8 months to completion Tracey was always proactive to take the chain to the next stage and at times working ‘outside the remit’ of her role to push forward to achieve exchange of contracts and finally completion. A huge thank you thank you to you Tracey Bennett you are amazing at your job!
Karen · 22 October 2025 · Michael Poole Nunthorpe
Agent replied · 24 March 2026
Thank you so much, Karen! We're truly grateful for your kind and thoughtful words. Tracey and the Nunthorpe team are thrilled to have supported you through such a complex journey. We're proud of Tracey’s dedication and commitment, she really is amazing! Congratulations on your move, and thank you again for choosing Michael Poole.
★★★★★ 5/5
GoogleI recently sold my house in Westside, Marton through Michael Pool Estate Agents, and I couldn’t be more pleased with the service I received. Victoria was absolutely fantastic, attentive, professional, and genuinely supportive throughout the entire process. Her communication was spot-on, and she made what could have been a stressful experience feel smooth and manageable.
David Poole and the rest of the team were also a great support, knowledgeable, approachable, and clearly experienced in the local market. They kept me informed at every step and worked hard to achieve a great result.
I’m extremely grateful to both Victoria and Michael for her dedication and would highly recommend Michael Pool Estate Agents to anyone looking to sell their home.
Thank you team .
Clair Hudson
Clair · 22 October 2025 · Michael Poole Nunthorpe
Agent replied · 24 March 2026
Dear Clair,
Thank you so much for your kind and thoughtful review. We're delighted to hear that you had such a positive experience with us during the sale of your home in Westside, Marton. Victoria, David, and the rest of the team are thrilled to know their efforts made the process smooth and manageable for you. Your feedback means a great deal to us and reinforces our commitment to delivering the highest standard of service. We truly appreciate your recommendation and wish you all the best in your next chapter.
Warm regards,
The Michael Poole Estate Agents Team
★★★★★ 5/5
GoogleEIG is an excellent UK property company providing sales information on old and new auction listings. Property investors will see plenty of historical information for houses, flats, commercial property and land sold at auction. This helps protect you from making expensive mistakes and guides you on fair auction prices. Help to use EIG’s auction database is readily available and there is no pressure to buy a subscription until you’re entirely happy with the service. Once you’ve signed up for the free trial, you will not be disappointed. I was hooked. I targeted 3 new areas to investigate, Bedford, Ipswich and Norwich. The areas I chose gave me great insights into multiple repeat sales of ‘problem’ properties. I would not attempt to buy any property at auction without this database so once signed up, invest the time to talk to Mary who willingly gives you answers explains EIG’s search methods. You will become more decisive buying at auction and hopefully reduce your risk. Highly recommended auction sales information from Essential Information Group UK.
Willies · 22 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleThe team at Ewe Move were fantastic. From the first visit where John showed facts and figures and explained market in far more detail than other agents. Buyer was found quickly. Couldn't recommend them enough!
David · 21 October 2025 · Michael Poole Redcar
Agent replied · 21 June 2026
Thank you David for your glowing review. It was a pleasure being able to help you with the sale of your property, best wishes, John.
★★★★★ 5/5
GoogleEmma and the team have been brilliant so far with our house purchase & I am sure that'll continue as we move forward in the process.
Joe · 20 October 2025 · Michael Poole Redcar
Agent replied · 20 March 2026
Thank you so much for your kind words, Joe 😊. We’re delighted to hear that you’ve had such a positive experience with Emma and the team so far. We really appreciate you taking the time to share your feedback, and we look forward to supporting you right through to completion 🏡 …
★★★★★ 5/5
GoogleVery pleased with the way our sale was handled, from marketing to sale conclusion. All staff were friendly, helpful and efficient.
Denise · 20 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleGood advice given on the value of the property we were selling and the asking price to get a sale. The offer was there fir their staff to show people around, but wd preferred to do this ourselves.
We were kept in the picture as things progressed and the property sold, very quickly, job done to my satisfaction.
Wendy · 19 October 2025 · Michael Poole Redcar
Agent replied · 20 March 2026
Thank you, Wendy! We're glad you found our advice helpful and that your property sold quickly. It was a pleasure assisting you, and we appreciate your kind words. Wishing you all the best!
★★★★★ 5/5
GoogleI would highly recommend Helen and the team at Michael Poole, they supported every step of the way and if I had a question they were always contactable and honesty
Would definitely recommend if buying or selling a property
Matthew · 19 October 2025 · Michael Poole Redcar
Agent replied · 20 March 2026
Hey Matthew, thanks so much for your kind words! Helen and the team will be delighted to hear this. We’re all about making the buying and selling process as smooth as possible, so it’s great to know you felt supported every step of the way. If you ever need us again, you know where to find us! 😊🏡 …
★★★★★ 5/5
GoogleI've recently bought a house from a Seller who was using Michael Poole as their estate agent. Were it not for Helen Nicholson at Michael Poole, it would have been 10 x more stressful than it was. We had poor communication from both solicitors, but Helen bridged the gap between me and the Seller, and kept me informed quicker and more thoroughly than my own solicitor did. Thanks a lot Helen and the MP team.
Sam · 19 October 2025 · Michael Poole Redcar
Agent replied · 23 December 2024
Thank you so much for your kind words, Sam! We’re thrilled to hear that Helen Nicholson was able to make your home-buying process less stressful and keep you well-informed. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to Helen and the rest of the team.
★★★★★ 1/5
GoogleBad overall experience. Contracted to sel lots of misscomunication not profesional . Sending people without appointments in while i work from home agent never seen on that days .
Over vluation cost not selling my property .not happy experience overall AVOID
Anna · 19 October 2025 · Michael Poole Redcar
★★★★★ 5/5
GoogleI bought my first house through Michael Poole about 12 years ago, and it was a no brainer to use them again when the time came to sell. Going through the process of buying and selling at the same time, there was such a stark difference between the estate agents, Michael Poole stood out for all the right reasons. Brilliant communication throughout, always happy to answer questions, very proactive about moving the process along. I couldn’t fault the service. It’s been a stressful time, but Nick at Michael Poole made such a huge difference, thank you so much
Victoria · 18 October 2025 · Michael Poole Yarm
Agent replied · 13 April 2026
Thank you so much, Victoria! We’re thrilled you chose to work with us again and that Nick and the Yarm team helped make things smoother during such a busy time. We really appreciate your kind words and wish you all the best in your new chapter!
★★★★★ 5/5
GoogleMany thanks to Alisha at the Guisborough branch for handling our house purchase. Alisha always kept my Wife and I updated on the process and was a brilliant help during a stressful time. As such, we would definitely recommend Michael Poole Estate Agents.
Luke · 17 October 2025 · Michael Poole Guisborough
Agent replied · 15 January 2026
Thank you so much for your lovely review, Luke 😊. We’re thrilled Alisha could help make the process easier for you and your wife. Your recommendation means a lot to us - wishing you both every happiness in your new home 🏡✨ …
★★★★★ 5/5
GoogleExcellent service. The photos couldn't have been better, and we received good communications and advice throughout the marketing of our house. Thank you!
Rob · 17 October 2025 · Michael Poole Guisborough
Agent replied · 15 January 2026
Thank you so much for your lovely review, Rob 😊. We’re delighted to hear you were pleased with the photos and the communication throughout your sale. Your kind words mean a lot to the Guisborough team - thank you for choosing Michael Poole Estate Agents 🏡✨. …
★★★★★ 5/5
TrustpilotExcellent service
The Stockton office team made selling mum’s house a positive experience from start to finish. Luke started by giving me a realistic selling price and some accurate insights into the process. I was kept updated throughout the sale and Emeline and Marion in particular provided timely information on viewer feedback and the eventual buyer’s progress through the process. It was nice to find that when somebody was away others in the office had access to file notes and I wasn’t left waiting for their return. Excellent service and I would use Michael Poole next time.
GRAHAM · 17 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleWorked with quite a few local estate agents over the last few years, and Michael Poole have been the best in Guisborough by a long, long way. Very honest about the house I was buying, timeframes, and potential issues (not the case for other local agents who told me what I wanted to hear to try to get a sale), provided all the material asked for, and very good at keeping me up to date and in the loop. Very pleased. Highly recommended.
Chris · 16 October 2025 · Michael Poole Guisborough
Agent replied · 15 January 2026
Thank you so much for your fantastic review, Chris 😊. We’re thrilled to hear you had such a positive experience and that the team’s honesty and communication stood out. Your recommendation means a great deal to us - we really appreciate your kind words and support 🏡💕 …
★★★★★ 5/5
TrustpilotVery helpful service
Very helpful service from Michael Poole, Ingleby Barwick. Leanne explained the buying process and helped to link us with solicitors, surveyors etc. She was also very supportive in guiding us.
Terry · 16 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleWe couldn’t be happier with the exceptional service provided by Debbie, Molly, and Matthew throughout the entire process of selling our home. From start to completion, they were professional, responsive, and incredibly supportive. Thanks to …
Paul · 15 October 2025 · Michael Poole Billingham
Agent replied · 11 May 2026
Hi Paul, thank you for your fantastic review. We’re delighted that Debbie, Molly, and Matthew provided such professional and supportive service throughout your sale. It’s great to hear your home sold so quickly, within just 24 hours! We really appreciate your recommendation and wish you all the best moving forward.
★★★★★ 5/5
GoogleMy partner and I bought our first home recently and we would never have been able to get through the process as smoothly as we did if it wasnt for Debbie from the Billingham office. She was there for every high and every low and got more …
Georgia · 15 October 2025 · Michael Poole Billingham
Agent replied · 11 May 2026
Hi Georgia, thank you so much for your lovely review. We’re overjoyed that Debbie could be there for you both through every step of your first home journey and share in your excitement. Congratulations again, and we wish you all the best settling into your new home!
★★★★★ 5/5
GoogleMoving from a home to a empty house is more than stressful with today's governmental taxes and red tape when buying a house and selling your home. Our purchase was via Billingham office. The unsung heros of most businesses today are the …
Neil · 15 October 2025 · Michael Poole Billingham
Agent replied · 2 September 2025
Thank you so much, Neil, for taking the time to share your experience. We’re delighted to hear that Debbie was able to provide the personal service and support you needed during your purchase, she will be thrilled to receive your kind … More
★★★★★ 5/5
GoogleI would highly recommend Debbie and Molly at Michael Poole Billingham!I have just sold my property with them. Debbie was my contact throughout the sale. Debbie is very professional and arranged all appointments, and most importantly always …
Mark · 15 October 2025 · Michael Poole Billingham
Agent replied · 2 September 2025
Thank you so much for your fantastic review! We’re delighted to hear that Debbie and Molly provided such professional and supportive service throughout your sale. We’ll be sure to pass on your kind words to them, they’ll be thrilled to hear your feedback. It was a pleasure working with you, and we’re so glad the process went smoothly.
★★★★★ 5/5
GoogleIt was a dream come true. The process was smooth, fast and transparent. All thanks to (Debbie) Michaelpoole, Movewithus, (Dawn Holiday) Greysmith solicitor and Andrew Towards who did my agreement in principle and all other team members i …
Balogun · 15 October 2025 · Michael Poole Billingham
Agent replied · 11 May 2026
Thank you, Balogun, for sharing such a heartfelt review. We’re so pleased to hear that Debbie and the Billingham team, along with our partners, helped make the process smooth and stress-free for you. Wishing you all the very best in your new home!🏡💕 …
★★★★★ 5/5
GoogleWe had a fantastic experience with Michael Poole when selling our home and purchasing our new one. From start to finish, they kept us fully updated and regularly checked in to see how we were doing, which really made us feel supported …
Amy · 15 October 2025 · Michael Poole Billingham
Agent replied · 11 May 2026
Hi Amy,
Thank you so much for your kind words and for taking the time to share your … More
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