Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

Verified

Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,393 reviews across 12 offices and 3 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

248

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Amazing and friendly team. Issues resolved effectively and professionally. No sneaky estate agent fees. Just honesty and transparency when dealing the Ewe move team.

Gtm · 24 October 2025 · Michael Poole Nunthorpe

Agent replied · 24 June 2026

Dear Mohammad, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our team. At EweMove, we pride ourselves on our commitment to honesty, transparency, and professional service. It's heartening to know we've met your expectations! Best wishes, The EweMove Team

5/5

Google

Great service from this team selling my house

Johnathan · 23 October 2025 · Michael Poole Middlesbrough

Agent replied · 13 November 2025

Thank you, Johnathan! We’re so pleased you were happy with the service from our Middlesbrough team💕 …

5/5

Google

Amazing selling agents, always kept in contact and so supportive in trying to find our forever home. Thank you

Stephanie · 23 October 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you so much for your wonderful review, Stephanie 😊. We’re delighted to hear you found the team supportive and communicative throughout your move. Wishing you every happiness as you find your forever home 🏡✨ …

5/5

Google

Amazing experience for our first time buying. Experience was quick and easy.

Jack · 23 October 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you so much for your lovely review, Jack 😊. We’re thrilled to hear you had such an amazing first-time buying experience with us! Wishing you all the best as you settle into your new home 🏡✨ …

5/5

Google

Excellent service form Jack and Danielle from my first call to house sale. Thanks

Louise · 23 October 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you so much for your lovely feedback, Louise 😊. We’re delighted to hear that Jack and Danielle provided excellent service from start to finish. Your kind words are greatly appreciated by the whole Ingleby Barwick team 🏡 …

5/5

Google

Jack & Leane at the Ingleby Barwick branch were very professional & helpful with our house sale.Thanks you all

Barbara · 23 October 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you so much for your kind words, Barbara 😊. We’re delighted to hear that Jack and Leane were professional and helpful throughout your house sale. Your feedback means a lot to the team here at Ingleby Barwick ✨ …

4/5

Google

They were easy to contact and were on hand to pass messages from us to our vendor

Paul · 23 October 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you, Paul! 😊 We’re so pleased to hear you found us easy to contact and that we could help keep things running smoothly between you and your vendor! …

5/5

Google

Great team at Ingleby Barwick with fantastic communication through the whole stress of buying a house Made things easier with the whole team Would highly recommend

David · 23 October 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you so much, David! We’re delighted our Ingleby Barwick team could make the process easier for you. Your recommendation means a lot!✨

5/5

Google

Excellent estate agency. Mix has been super helpful and we are grateful with him.

Letty · 22 October 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Dear Letty, Thank you so much for your kind words! We’re delighted to hear that Mix was able to help and make your experience a positive one. He’ll be thrilled to know his efforts were appreciated. Kind regards, Zoe Streets Ahead

5/5

Google

Mixalis was really helpful and supported me throughout the whole process. You can truly see the agency’s professionalism and reliability. Highly recommended.

Nelly · 22 October 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Dear Nelly, Thank you so much for your wonderful review! We’re thrilled to hear that Mixalis provided such helpful support throughout your process. Your kind words about our professionalism and reliability mean a lot to us. We really appreciate your recommendation! Kind regards, Zoe

1/5

Google

STOP leaving your lights on at night. It shines into all of the Leon House flats and there’s severe light pollution in our apartments. We are unable to get any sleep. We will report this to the council

TM · 22 October 2025 · Michael Poole Middlesbrough

5/5

Google

I have found Danny and his team to be great throughout the sale of my property. I was kept fully updated throughout the process. I would certainly recommend!

Victoria · 22 October 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Dear Victoria, Thank you for leaving us a 5* review. We are delighted to hear that Danny and his team provided you a great service throughout your property sale. We look forward to helping you again in the future. Kind regards, Zoe Streets Ahead

5/5

Google

Thank you for your support and customer service Mixalis

Stéphanie · 22 October 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Hi Stephanie, Thank you for leaving us a 5* review. We look forward to helping you again in the future. Kind regards, Zoe Streets Ahead

5/5

Google

Hi i expierence a wonderful positive conversation with ava on the phone today, she helped me through the whole process and kept me informed on any property she think that would suit me. Very impressed

B · 22 October 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Dear B Ola, Thank you for leaving us a 5* review. We’re so pleased to hear that Aibha made your experience such a positive one and kept you well informed throughout the process. She’ll be thrilled to know her efforts were appreciated. We really value your kind words and look forward to helping you find the perfect property! Kind regards, Zoe Streets Ahead

5/5

Google

Great service from this team selling my house

Johnathan · 22 October 2025 · Michael Poole Middlesbrough (64-66 Borough Road)

Agent replied · 12 November 2025

Thank you, Johnathan! We’re so pleased you were happy with the service from our Middlesbrough team💕 …

5/5

Google

⭐️⭐️⭐️⭐️⭐️ service from Alisha Fonseca at Michael Poole (Guisborough branch). In being a first time buyer, it was a daunting experience, but Alisha was very helpful every step of the way, and was always there to answer queries and questions over the phone and via email. Alisha communicated with my solicitor and kept me informed every step of the way. Many thanks again Alisha, and I'd highly recommend Michael Poole.

Jack · 22 October 2025 · Michael Poole Guisborough

Agent replied · 8 December 2024

Hi Jack, Thank you for your wonderful review! It’s fantastic to hear that Alisha Fonseca provided you with ⭐️⭐️⭐️⭐️⭐️ service and made your first-time buying experience less daunting. Her dedication to keeping you informed and answering all your queries clearly made a big difference. Your recommendation is greatly appreciated!💙

5/5

Google

I recently had the pleasure of working with Michael Poole Estate Agents, and I can honestly say their service was superb from start to finish. David and Roberta were absolutely fantastic, extremely professional, personable, and genuinely dedicated to ensuring the sale of our property went smoothly. We were amazed when our house sold in less than 24 hours! The level of personalised service they provided was second to none, and they were always available to answer questions or offer guidance throughout the process. I highly recommend Michael Poole for anyone looking to sell or buy a home. Their customer service truly sets them apart!

S · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 24 March 2026

Hi S P, Thank you for sharing your wonderful experience with Michael Poole Estate Agents! It’s fantastic to hear that David and Roberta provided such exceptional service and helped sell your house in less than 24 hours. Their dedication and professionalism truly shine through your words. If you have any more experiences or need further assistance, feel free to share. Have a great day! 😊

5/5

Google

The sale of my parent’s bungalow completed today and I just wanted to take the time to thank the people who supported me through the process. David: who came to view and value the property and gave me the confidence that Michael Poole were the correct agents to list with. He said I would have a dedicated member of staff looking after me throughout....and I most certainly did! Tracy Bennett: Tracy is possessed of that rare quality of being totally professional whilst at the same time demonstrating qualities of a caring and thoughtful friend. She made what was a difficult and sometimes stressful process glide smoothly. She gave helpful advice throughout, and I am very grateful that she was the person supporting me. Thank you Tracy, a job well done! Katy

Katy · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 23 January 2025

Katy, thank you for sharing your heartfelt appreciation. It’s wonderful to hear how David’s initial valuation and confidence in Michael Poole set the stage for a smooth process. Tracy Bennett’s professionalism and caring nature made a challenging time much easier for you. Your gratitude towards Tracy for her helpful advice and support highlights her exceptional qualities. If you need any further assistance in the future, please don’t hesitate to reach out. 💙

5/5

Google

We’ve recently used Michael Poole for the sale of our property and I can’t explain how amazed we have been throughout the whole process. From David coming to our home to value, through to Victoria and Roberta supporting us with viewings, offers and the sale process they have been nothing short of outstanding. We had two other companies come to view and value our property, and the service isn’t comparable in terms of the detail, comparisons and market research, not to mention the quality of service throughout the offer process. The whole team are personable, professional and SO helpful. Nothing has been a hassle and we’ve felt supported through every part of the process. I’m excited to use the team again - Whenever that might be! Thank you, thank you, thank you, David, Victoria and Roberta!

Emma · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 24 March 2026

Emma, wow - thank you so much for your amazing review! We’re absolutely thrilled that you had such a great experience with David, Victoria, and Roberta throughout your sale. It means the world to us that you felt supported every step of the way, and we’re so happy we could make the process smooth and stress-free for you. Your kind words about our service and team have truly made our day! Whenever the time comes for your next move, we’ll be ready and excited to help again. Thanks again - we really appreciate it! 😊

5/5

Google

After a disappointing experience with another branch, we were fortunate to have Victoria Wood at the Nunthorpe branch take over the sale of our home. From start to finish, her communication was exceptional, she was always available to answer any questions and kept us well-informed throughout the process. Despite the challenges of a difficult sale, Victoria’s expertise and persistence made everything much smoother. She proactively chased the necessary parties and ensured we were updated at every stage. Victoria also managed the purchase of our new home, and once again, she was absolutely outstanding in every aspect. We truly cannot recommend her highly enough!

Adam · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 24 March 2026

Thank you, Adam! 😊 We're delighted to hear that Victoria provided such exceptional service and turned things around for you. Her dedication and persistence truly make a difference, and we’re so pleased she could support you through both your sale and purchase. We’ll be sure to pass on your kind words to her! Wishing you all the best in your new home. 🏡✨

5/5

Google

What can I say, we have used Michael Poole for all our sales and wow what an amazing estate agent wish I could rate you more than 5 stars! In the Nunthorpe branch .David and Victoria’s support and professionalism is second to none. Fast and reliable, fantastic communication and they have been with us, supporting us every step of the way. Definitely 100% recommend their services. Very competitive fees, I am thrilled and couldn’t have done it without them both. Thank you David and Victoria for your support and hard work it was very much appreciated! 🙂

Caroline · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 17 April 2025

Thank you so much for your kind words, Caroline! 🌟 We're absolutely delighted to hear about your fantastic experience with our Nunthorpe team. David and Victoria will be thrilled to know their support and professionalism made such a difference for you. Your recommendation means the world to us, and we truly appreciate your trust in Michael Poole for your sales. If you ever need anything in the future, don’t hesitate to reach out. Wishing you all the best! 😊🏡✨

5/5

Google

Fabulous experience with Michael Poole. David Poole valued my late Mum's property which is pretty unique. I really appreciated that he took time to reflect and come back with a considered valuation. We chose to go with the firm as they had an enthusiasm about the property that other firms didn't. The lovely Victoria Wood in the Nunthorpe office handled negotiations for us. This was done in a very professional way. Very important to me as I do not condone gazumping or dodgy dealings! We had 5 offers the first day of viewings!! Victoria kept us fully informed throughout and I truly believe that she managed to achieve best price for us. Bravo Victoria!

Lesley · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 24 March 2026

Thank you, Lesley, for such a thoughtful and heartfelt review. We're so pleased you had a fabulous experience with us, and it's lovely to hear that both David’s careful valuation and Victoria’s professionalism stood out to you during such an important time. It means a lot that you trusted us with your Mum’s unique property, and we’re thrilled Victoria was able to secure the best outcome while keeping everything transparent and above board. She’ll be so pleased with the "bravo" (and rightly so!)

5/5

Google

I've bought, sold and rented out numerous properties through Michael Poole Nunthorpe. They are always my first choice in the region and all down to Victoria. Her friendliness, customer service and most importantly exceptional performance and dedication in sales, understanding what the customer wants and needs, and striving to deliver it. She's the best estate agent I've worked with anywhere

Steven · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 24 March 2026

Thank you so much, Steven, for your fantastic review and continued trust in Michael Poole Nunthorpe. It's wonderful to hear how highly you rate Victoria. Her dedication and understanding of your needs clearly shine through, and she’ll be thrilled to know she’s made such a lasting impression. We're proud to be your first choice in the region and look forward to continuing to support you with any future property needs.

5/5

Google

From the moment me and my partner decided we were going to sell our property. We knew it wouldn’t have been no other than Michael Poole! With such a strong reputation and recommended by many it wasn’t a hard choice to choose MP. such a lovely family ran business David come promptly to our property for an evaluation and got it up on the market in no time and dedicated plenty of time and passion into putting our property on the market. Everyone in the team at MP are kind friendly people and know how to market a property! Would definitely recommend and use again in future.

Connor · 22 October 2025 · Michael Poole Nunthorpe

Agent replied · 24 March 2026

Thank you so much, Connor, for your amazing review! We're truly grateful you chose Michael Poole to handle your sale, and it's wonderful to hear that David and the whole team made the experience a smooth and positive one for you both. We pride ourselves on our friendly, dedicated service, so it means a lot to know you felt that throughout. Thank you again for your kind words and recommendation, we’d be delighted to work with you again in the future!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2023, 2025.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

Want Michael Poole to help?

Send Michael Poole a message.

What do you need help with?

Michael Poole will use your details to contact you about this. See our privacy notice.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent