Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 3 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on three platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have received exceptional service from Michael Poole in Billingham and can’t praise them highly enough. Debbie has gone above & beyond to ensure that the sale of our property went …
Thank you so much, Anne-Marie! 😊 We’re delighted to hear you received exceptional service from our Billingham team. Debbie will be so pleased to know her efforts made such a positive difference - she truly does go above and beyond! …
5/5
GoogleHelpful , professional and easy to work with, we would highly recommend the company
Thanks Martin
2/5
GoogleBe aware, if you use their Facebook management ads service they will delete all the data that you paid for when you stop your contract. You will get no residual long term data benefit from allowing them to manage your Facebook ads. I'd either remove them from your meta account before you give your notice in or use an ad agency separate to these to distribute the lead gen tool.
5/5
GoogleRecently sold a property I used nick at the yarm office , I found him to be knowledgeable & he kept me informed every step of the way .well done & I recommend 100%
Thank you, Martyn, for your kind review! We’re so pleased to hear that Nick and the Yarm team provided great service and kept you well informed throughout your sale. Your recommendation means a lot to us!💕 …
5/5
GoogleI bought my first house through Michael Poole about 12 years ago, and it was a no brainer to use them again when the time came to sell. Going through the process of buying and selling at the same time, there was such a stark difference between the estate agents, Michael Poole stood out for all the right reasons. Brilliant communication throughout, always happy to answer questions, very proactive about moving the process along. I couldn’t fault the service. It’s been a stressful time, but Nick at Michael Poole made such a huge difference, thank you so much
Thank you so much, Victoria! We’re thrilled you chose to work with us again and that Nick and the Yarm team helped make things smoother during such a busy time. We really appreciate your kind words and wish you all the best in your new chapter!
5/5
GoogleAslan at Michael Poole was professional, helpful, and made the moving-in process smooth. Highly recommend.
Thank you, Yazan, for your kind words. We’re delighted to hear that Aslan made your move smooth and stress-free. Your recommendation means a lot, and we’ll be sure to pass on your feedback to him.✨
1/5
GoogleI called several times over last few days to book an appointment for viewing a property, disappointingly no answer.
1/5
GoogleReally poor service we went there to search a property and consulted a person over there but they never called us called the one twice but he just said I am working on it I can show you some properties but I have called you never contacted us it was really poor service I really don’t like this behaviour
5/5
GoogleGreat service, very professional and helpful throughout the process. Highly recommend.
Thank you so much for your kind words, Beth 😊. We’re delighted to hear you found our service professional and helpful throughout your journey. Your recommendation means a lot to the Middlesbrough team - thank you for choosing Michael Poole Estate Agents 🏡 …
5/5
GoogleVery good experience with Michael Poole. Especially Aslan Manzur is a STAR.
Thank you so much for your lovely feedback, Ikram!! We’re thrilled to hear you’ve had such a great experience with us, and we’ll be sure to pass your kind words on to Aslan - he’ll be delighted! 🙌 …
5/5
GoogleKathryn looked after the progress of my property sale from start to finish and kept me informed of progress at every step, being very helpful and attentive. Highly recommended
Thank you so much for your wonderful review, Simon 😊. We’re so pleased to hear that Kathryn took great care of you throughout your property sale and kept you well informed every step of the way. Your recommendation means a lot to us - thank you for choosing Michael Poole Estate Agents 🏡✨. …
5/5
GoogleBrads been amazing from the very start, always professional, great communication and stayed extremely involved throughout the whole process, especially during the end to push through exchange of contracts. Highly recommend! Thank you Brad.
Thanks for such a lovely review Maddi. Best wishes to you both in your new home, Brad.
5/5
GoogleBrad has been really helpful, reliable quick to respond. He’s always got back to us when he said he would, responded quickly to any quieres and would go above and beyond to make the process of buying a house as smooth as possible. Would highly recommend.
Thank you for the lovely review Aga. Best wishes, Brad
5/5
GoogleAmazing agent amazing person very knowledgeable Alia was always there for us even though the seller was very difficult Alia always managed to get answers and helped us in any way possible definitely highly recommended 5*
Aslam, thank you so much for this glowing review - it truly means a lot, I love what I do and I am glad it showed during your wholesome journey! Exciting times ahead for you and your family. Hope you never have to move again!
5/5
GoogleGreat experience selling my home with Michael Poole. Can’t fault them. Stacey was excellent. Would recommend.
Thank you so much for your wonderful review, Ben 😊. We’re delighted to hear Stacey provided excellent service and that your home sale was a great experience. Your recommendation means a lot to the Yarm team 🏡✨ …
5/5
GoogleBrilliant experience again with Nick at Michael Poole in Yarm, selling on the house which they helped us purchase several years ago. Nothing is too much trouble, thanks so much for all the help yet again.
Thank you so much for your lovely review, Sarah 😊. It’s fantastic to hear that Nick and the team were able to help once again with your sale. We really appreciate your continued trust in us and wish you all the very best in your next chapter 🏡✨ …
5/5
GoogleAslan at Michael Poole was professional, helpful, and made the moving-in process smooth. Highly recommend.
Thank you, Yazan, for your kind words. We’re delighted to hear that Aslan made your move smooth and stress-free. Your recommendation means a lot, and we’ll be sure to pass on your feedback to him.✨
1/5
GoogleI called several times over last few days to book an appointment for viewing a property, disappointingly no answer.
1/5
GoogleReally poor service we went there to search a property and consulted a person over there but they never called us called the one twice but he just said I am working on it I can show you some properties but I have called you never contacted us it was really poor service I really don’t like this behaviour
5/5
GoogleGreat service, very professional and helpful throughout the process. Highly recommend.
Thank you so much for your kind words, Beth 😊. We’re delighted to hear you found our service professional and helpful throughout your journey. Your recommendation means a lot to the Middlesbrough team - thank you for choosing Michael Poole Estate Agents 🏡 …
5/5
GoogleVery good experience with Michael Poole. Especially Aslan Manzur is a STAR.
Thank you so much for your lovely feedback, Ikram!! We’re thrilled to hear you’ve had such a great experience with us, and we’ll be sure to pass your kind words on to Aslan - he’ll be delighted! 🙌 …
5/5
GoogleVery professional, exemplary service.
Thank you so much for your kind words, Anthony 😊. We’re delighted to hear you were pleased with our professional service - your feedback means a lot to the team here in Yarm 🏡✨. …
5/5
GoogleRating only, no written review.
5/5
GoogleSale of the house was handled extremely well. We were kept up to date during all stages in the process and staff were always helpful and friendly and easy to speak to when needed
Thank you so much for your lovely review, Linda 😊. We’re delighted to hear that you were kept well informed throughout the sale and found our team helpful and friendly. Your feedback means a lot to us - we really appreciate you taking the time to share your experience 🏡✨ …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
