Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAvoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the contrary, she creates and leaves you with problems that she never solves. And then flips blame on you. I’ve lost so much money thanks to her and my house has irreparable damages. This agency is not to be trusted. Not as a tenant. Nor as a landlord.
Blanca · 11 October 2025 · Michael Poole Billingham
Agent replied · 11 July 2026
Hi Blanca
It was a pleasure to manage your property for over 7 years. I was very proud of finding you excellent tenants giving you the rent you wanted every month and had no void periods. You recently moved back in and have for the first time raised that you are not happy with me which is disappointing but I clearly respect your views.
Your tenants left the property in excellent condition, they fully painted the inside of your house 2 years ago at no cost to yourself and paid for an end of tenancy clean for you to move back into which they didn't need to do.
I sent you a 600 page report at the end of the tenancy which flagged a few areas for the tenants to rectify but it was very minor. All the areas you flagged as being damage were in my opinion wear and tear over the 7 years. I visited you twice in your property to go through all of these areas to ensure we both fully understood each others views. 4 Trades people that we sent to your property all agreed that all of the areas you raised were wear and tear and would be expected over the time you have had your property rented out. We acted on your instruction to propose a deduction from the tenants deposit for all of the areas that you perceived as damage. As I mentioned to you on numerous occasions they have the right to challenge this and ultimately the DPS will make an impartial decision. This will ultimately determine whether any money is taken from the deposit and returned to you so you will not be out of pocket if they decide this is the right outcome. This is not us blaming you it is the process that all Landlords and Tenants follow to achieve a fair outcome for all and is most importantly decided upon by the DPS not us. I advised you yesterday that your case was being looked into pending a decision so it is disappointing that you feel the need to write it in this way as a scam but clearly respect your views.
All of the 4 Tradespeople reached out to you some time ago to see if you wanted to pay for any of the work that you deemed as damage, you haven't instructed any of the work so not really sure what costs you are saying you have incurred but please keep the receipts if you have appointed your own tradespeople as you will need these if the DPS wish to see proof you have had the work done.
Since you first reported that you weren't happy with our last checkout report, I have communicated with you over 60 times in a month to try and explain the position. You later filed a complaint which we responded to within 48 hours with a detailed 4 page written response on all of the points raised. We sent this to you on 27th August, we also advised you that if you are still not happy with our response you can take your points to the Property Ombudsman who would impartially listen and investigate your concerns, as you are aware as things stand today you have neither responded to our letter nor followed up on our suggestion to contact the Ombudsman which [after reading your review] is really confusing but again, your decision.
I thank you for giving me the opportunity to manage your property and wish you many happy years living there!
★★★★★ 5/5
GoogleSarah had been great for us. We bought our dream house in Cambridge and Sarah have been so patient and helpful. 😃 …
Mango · 11 October 2025 · Michael Poole Billingham
Agent replied · 11 July 2026
Hi Mango
Its always so nice to be part of an experience where customers view, purchase and finally move into their dream home!! I've loved every minute of helping you through this experience and wish you many happy years in Cambridge :)
Sarah
★★★★★ 5/5
GoogleGeorgina was amazing! She was on the ball, answered all my questions and calls (even out of hours!). I secured my first job all with the help of her which I am so grateful for. I would definitely recommend Property Personnel for their great service.
Molly · 11 October 2025 · Michael Poole Ingleby Barwick
Agent replied · 11 May 2026
Hi Molly, thank you very much for your kind words about Georgina and the service she provided. We are delighted to have helped you secure your first role in property, and with such a great company. We would like to wish you lots of luck in your new role, not that you will need it. Best wishes from the Property Personnel team.
★★★★★ 5/5
GoogleWe recently bought and sold properties with King's Group. Without the support of their staff, I'm fairly confident it would never have happened. They were professional and incredibly hardworking. A special thanks to Junaid, who put in a …
Matthew · 10 October 2025 · Michael Poole Redcar
Agent replied · 10 June 2026
Hello Matthew
Thank you so much for taking the time to leave your positive review. Great to hear we were able to help with both the sale of your property and your new … More
★★★★★ 5/5
TrustpilotVery impressed with Michael Poole’s…
Very impressed with Michael Poole’s letting team. A special thanks to Sarah for wise and appropriate advice and finding some lovely tenants. Would recommend Michael Poole without hesitation and I’m sure I’ll be using them again in the future! Mhorag
Mhorag · 9 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleVery professional and friendly service and absolutely amazing photos!
Jackie · 9 October 2025 · Michael Poole Nunthorpe
★★★★★ 5/5
TrustpilotSeamless
Oliver was so helpful throughout my whole moving process. He was constantly updating me and helping me out with the next steps. I had a smooth move and really appreciate his help🙂
Sarah · 8 October 2025 · Michael Poole Stockton
★★★★★ 5/5
GoogleFrom start to finish Bella was friendly, helpful, professional and knowledgeable. She really put herself out at times to move things along and was always at the end of the phone if I needed to ask/tell her something, no matter how unimportant it may have appeared to be.
I've only bought one house prior to this, so was a bit clueless at times, but Bella was patient and kind at every turn.
I would really recommend Bella at Ashton Stripp, even though I was the buyer not the seller! If the way she helped me was anything to go by, your house sale would be in good hands!
Becky · 8 October 2025 · Michael Poole Ingleby Barwick
Agent replied · 8 June 2026
Thank you Becky for your lovely review and Bella was so pleased for you all.
★★★★★ 5/5
GoogleWe can't fault Bella - I didn't think it would be important to have an estate agent that is contactable 24/7 but it was vital towards the end of our house sale process. We switched from another estate agent and noticed an instant difference with Ashton Stripp. They had a real drive to sell our house for us and their communication was brilliant. Thank you!
Lizzie · 8 October 2025 · Michael Poole Ingleby Barwick
Agent replied · 8 June 2026
Thank you very much for your kind review Lizzie. I know how hard Bella worked for you all and we were delighted once you had completed !
★★★★★ 5/5
GoogleLeanne was extremely helpful and friendly throughout the whole process. Always returned calls and emails quickly. I would definitely recommend Leanne and the team.
My only negative comment is that we used the solicitor suggested by Michael Poole. They made what should have been an easy transaction very difficult and stressful. We had to rely on Leanne to help chase things, which she always did with a smile.
Angela · 8 October 2025 · Michael Poole Ingleby Barwick
Agent replied · 24 March 2026
Hi Angela,
Thank you for your lovely review and kind words about Leanne, we’re really pleased she was able to support you so well throughout the process. We’re sorry to hear that the experience with the recommended solicitor didn’t meet expectations, and we completely understand how frustrating that must have been. Please rest assured we’ll be passing your feedback on to management to review.
Thanks again for the recommendation!
★★★★★ 5/5
TrustpilotFirst class service from start to finish
From start to finish of putting our home on the market to the sale of the property the team at Guisborough office, Alisha and Jack plus Emma in the Admin team in Middlesbrough were extremely efficient and professional and very proactive in marketing our home. They took superb photos of the property and a 360 degree walkthrough video which was very helpful to prospective purchasers. We were kept in the loop re viewers, and they always gave feedback on viewings. Then when things went quiet in terms of viewings they actively looked at ways of better marketing our property. They also sent regular newsletters of the local housing market trends in the area which was very informative. We were thoroughly satisfied with the service received which in fact exceeded our expectations and would not hesitate in recommending them to any prospective house sellers
Christine · 7 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 5/5
TrustpilotFab experience!
After dealing with a handful of estate agents I found Michael Poole, Guisborough brand, very responsive and helpful! Alisha was great and returned my calls without any issues but the other staff I spoke to were great too!
Stevi · 6 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 1/5
TrustpilotExtremely Poor Communication and Lack of Support from Michael Poole
We’ve recently had to remove our property from the market with Michael Poole due to the consistently poor level of communication. It has been extremely difficult to reach anyone at the office, if we, as the sellers, can’t get through, it’s worrying to think how many potential buyers may also be struggling to make contact.
The communication has been absolutely shocking. The only feedback we received was via brief text messages that lacked any useful detail. Despite requesting to be copied into all correspondence (as my partner often works away and doesn’t always have access to phone or internet), this request was ignored.
Overall, we’re extremely disappointed with the way Michael Poole have handled the sale of our property. We will not be using their services again and would not recommend them to others.
Danniella · 6 October 2025 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleI can’t recommend Victoria Wood at Michael Poole highly enough. From start to finish, she made the whole process of selling my property smooth and stress-free. She organised all the viewings efficiently, kept me updated every step of the way, and was always quick to answer any questions I had.
When the property sold, she worked hard to ensure everything progressed quickly and completed without any unnecessary delays. Victoria was always professional, approachable, and genuinely cared about making the process as easy as possible for me. Her attention to detail and communication were excellent, and she went above and beyond to make sure everything ran smoothly.
If you’re looking for a reliable, knowledgeable, and supportive estate agent, I would absolutely recommend Victoria and the team at Michael Poole.
Chloe · 6 October 2025 · Michael Poole Nunthorpe
Agent replied · 24 March 2026
Thank you so much, Chloe, for your kind words. We’re delighted to hear Victoria made the process smooth and stress-free for you. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleDanielle from Michael Pool EA carried out our new tenancy agreement renewal with our new tenant.
5-star customer service and communication through the full process, will be back in the future and would recommend to anyone.
Thank You
Sam.
SGBresidentiallettings
Sam · 6 October 2025 · Michael Poole Nunthorpe
Agent replied · 24 March 2026
Thank you so much for your great review, Sam 😊. We’re delighted to hear that Danielle provided excellent service throughout your tenancy renewal. Your recommendation means a lot to us - we look forward to working with you again in the future 💕🏡 …
★★★★★ 5/5
GoogleI have a very fantastic experience with Michael Poole from the beginning of the transaction to the very end of the transaction, there have been very friendly and always willing to assist. Very good and fantastic staff members ( Jack and Lennane) and I will always recommend Michael Poole at anytime. Keep up the good works guys, Thank you
Kunle · 5 October 2025 · Michael Poole Ingleby Barwick
Agent replied · 24 March 2026
Thank you so much, Kunle, for your kind words and recommendation! We’re delighted to hear that you had such a positive experience with us from start to finish. Jack and Leanne will be so pleased to know their support made a difference. We truly appreciate your feedback and look forward to helping you again in the future.
★★★★★ 5/5
GoogleFrom start to finish I’ve had a brilliant experience with anyone I’ve had to speak to at Michael Poole but, in particular, Oliver Anderson. He was always great at calling me back, or responding to my emails before I’d even viewed my new rental property. I then met him to view it and he was friendly and approachable but professional too. We decided to apply for the house and during that whole process Oliver was there to advise and help if it was needed. He made the whole process actually enjoyable, rather than the stress you’d expect!!! Brilliant and a very positive experience. Thanks Oliver! Ally Wood
Allyson · 5 October 2025 · Michael Poole Ingleby Barwick
Agent replied · 24 March 2026
Thank you so much for your wonderful review, Allyson 😊. We’re thrilled to hear you had such a positive experience throughout your rental journey and that Oliver made the process smooth and enjoyable. Your kind words mean a lot to us - we’ll be sure to share your feedback with him and the whole team 🏡✨. …
★★★★★ 5/5
GoogleRating only, no written review.
Keshar · 5 October 2025 · Michael Poole Billingham
Agent replied · 5 June 2026
Hello Keshar,
Thank you for taking the time to leave your 5 star review. All the team really appreciate your feedback.
Kind Regards
All the team at Kings Group
★★★★★ 5/5
GoogleGreat service. Easy to talk with and communicate throughout process.
Alice · 5 October 2025 · Michael Poole Coulby Newham
Agent replied · 5 August 2026
Thank you for your comments Alice. great to hear that you were pleased with our communication and service.
★★★★★ 4/5
GoogleThe staff were very helpful and did everything they could to make the sale and purchase of my property as smooth as possible.. I would definitely recommend !!
Raymond · 5 October 2025 · Michael Poole Coulby Newham
Agent replied · 5 August 2026
Thank you for your kind comments Raymond
★★★★★ 5/5
GoogleJenna has handled a very complicated flat sale so, so wonderfully and I’m very grateful to her and the whole team.
Amelia · 5 October 2025 · Michael Poole Coulby Newham
Agent replied · 5 August 2026
Thank you Amelia, Jenna and the St Neots team will be delighted that they were able to deliver the support needed with the sale. Best wishes
★★★★★ 5/5
GoogleI am in the process of buying my first house with Michael Poole and the team have professional and friendly. Jack was helpful when showing me around the properties and supporting me in the next steps and kept me updated making everything smooth as possible . They have made what is a stressful but exciting time, an enjoyable experience.
I would recommend Michael Poole to anyone looking to buy a home.
Meg · 5 October 2025 · Michael Poole Redcar
Agent replied · 20 March 2026
Thank you, Meg, for your wonderful review! 🌟 We’re so pleased to hear that your first home-buying experience has been a smooth and enjoyable one with Michael Poole. Jack and the team will be delighted to know they’ve made a positive impact during this exciting time for you. If you need any support along the way, we’re always here to help. 🏡
★★★★★ 5/5
GoogleEmma was so helpful during our initial valuation, providing expert guidance to help us sell our property (we received an offer from our first viewing within a week of the house being listed). Helen has been invaluable in providing support throughout the entire process, keeping us updated and letting us know what we should be doing at each point as we also purchased our new home through MP too. Couldn't recommend highly enough, the whole team have been friendly, helpful and responsive through out. Thanks again!
Miccah · 5 October 2025 · Michael Poole Redcar
Agent replied · 20 March 2026
Thank you so much, Miccah! We're thrilled to hear that Emma and Helen provided such great support throughout your selling and buying journey. It’s fantastic that you received an offer so quickly and that our team could help make the process as smooth as possible. We truly appreciate your kind words and recommendation. Wishing you all the best in your new home! 😊🏡✨
★★★★★ 4/5
GoogleGenerally a good experience - a buyer was found even though this did take some time (a reflection of the house not Michael Poole)
Generally the team were helpful and prompt, although I did feel that some of the staff could have been more engaging and enthusiastic when showing prospective buyers the property (I was present for some of the viewings)
Trevor · 5 October 2025 · Michael Poole Redcar
Agent replied · 20 March 2026
Thank you, Trevor, for your positive review and for taking the time to share your experience. We're glad to hear a buyer was found and that you found our team to be helpful and prompt throughout the process. We appreciate your honest feedback regarding the viewings and will take your comments on board to ensure we continue to provide an engaging and enthusiastic service during every stage of the selling journey. Thank you again for choosing Michael Poole Estate Agents in Redcar.
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