Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’ve had an excellent experience with Debbie at Michael Poole. From start to finish, she has been reliable, professional, and genuinely friendly. Every email and call was responded to quickly, and she kept me updated throughout the entire …
Thank you so much for your kind words! We’re thrilled that Debbie could make the process easier for you. She and the Billingham team really appreciate your recommendation!💕 …
5/5
GoogleRating only, no written review.
5/5
GoogleMy selling experience with karl tatler gas been fantastic. Great support from start to finish, highly recommend.
5/5
GoogleRating only, no written review.
1/5
GoogleHave’nt got a clue, rude staff especially in there Prenton branch, STAY CLEAR cannot even get to speak to a director to put a complaint in, your emails are directed to a clueless snoby lady, who doesnt have a clue!!!!’
Hello Ian, We’re very sorry to read your feedback and to hear about your experience, this isn’t the level of service we strive to deliver at Karl Tatler. I am struggling to see any record of you on file, we’d really like the opportunity to discuss this in more detail and address your concerns personally. Please could you contact our Managing Director, Andrew Schofield, directly at andrew.schofield@karltatler.com so we can look into this properly and resolve any issues you’ve faced. Kind regards, The Karl Tatler Team
5/5
GoogleTom and the team, under exceptional circumstances, did an excellect job, honest, friendly and kept me in the loop constantly, the images of the property were great, using state of the art tech to create a complete walk around map. Big …
Hi Phil, thank you for your fantastic review. We're so pleased you are happy with the service you received from the whole team despite it being a long process. Wishing you the best of luck in your new home … More
5/5
GoogleBrad was fantastic! Really friendly but also professional. We purchased our new house from Brad and he kept us updated all through the process. He was knowledgeable of the property and the area and, we would sell through him if we ever leave here!
Thank you Faye for the lovely review. Best wishes in your new home, Brad.
5/5
GoogleBrad was very approachable and made the whole process of buying our first home a lot easier. He supported us with explaining next steps and even helped to follow up with solicitors etc Would recommend and use again :)
Thanks for such a positive review Holly, we were delighted to assist you. Best wishes to you and Sam, Brad.
5/5
GoogleRecently sold a property I used nick at the yarm office , I found him to be knowledgeable & he kept me informed every step of the way .well done & I recommend 100%
Thank you, Martyn, for your kind review! We’re so pleased to hear that Nick and the Yarm team provided great service and kept you well informed throughout your sale. Your recommendation means a lot to us!💕 …
5/5
GoogleFantastic service from start to finish. Nick was there every step of the way. Made the whole process so much easier.
5/5
TrustpilotMarion & Stockton Branch Team
The communication from Marion and the team at the Stockton branch was second to none. Many queries & questions where asked and responses where swift and concise. The latter stages of the sale where professional and seemless to get the purchase of my property over the line as swift as possible. Would not hesitate to involve this well established, professional & considerate estate agency again.
5/5
GoogleMP Billingham were great with us from start to finish. In particular, Debbie was exceptional, chasing things (mainly solicitors!) on our behalf, and generally keeping us up to date at every step. Many thanks
Thank you so much, Peter! We’re delighted to hear you had such a positive experience with our Billingham team. Debbie will be so pleased to know her efforts made a difference. 💕 …
5/5
GoogleDebbie has been so helpful from start to finish, from the purchase to chasing up solicitors & other estate agents. She is very efficient, supportive and I'm very grateful for all her hard work. Thanks Debbie
Thank you, Michaela! We’re so pleased to hear that Debbie was able to support you throughout the process. She’ll be delighted to know her hard work made a difference!💕 …
5/5
GoogleExcellent service by a great team Special mention to Emeline, very helpful at all times
Thank you, Colin! We’re delighted you were happy with the service. Emeline and the Billingham team really appreciate your kind words!
5/5
GoogleFrom start to finish it was a pleasure dealing with Debbie Billingham office.
Thank you, John! We’re delighted to hear you had such a positive experience with Debbie and the Billingham team✨
5/5
GoogleOffice was very helpful in selling and purchasing my property a big well done to Debbie who was fantastic in handling both transactions. The office is highly recommended
Thank you, Jevon! We’re thrilled to hear Debbie and the Billingham team could make both transactions smooth. Your recommendation means a lot!💕 …
5/5
GoogleSarah has been extremely helpful through the whole process. Very thankful
5/5
GoogleWe had the pleasure of dealing with Debbie at the Billingham branch when buying our property. Very friendly and professional, bent over backwards to find out what was going on when things went silent and would definitely recommend anyone
5/5
GoogleSarah was an exceptional agent - she was very friendly, quick to respond to the messages and very professional. Had a great experience with the agency and looking forward to collaborating more.
Hi Sanha Thank you so much for the review! It's been a pleasure to liaise with you on your journey to purchase you next home. I hope this happens soon for you and of course I'm always at the end of the phone if I can be of any further assistance Sarah
5/5
GoogleWe worked with Sarah as our letting agent when we moved abroad and rented out our home, and she was simply fantastic. She handled all the paperwork smoothly and connected us with excellent local contractors for things like window replacements, decoration, and electrical checks. Now that we’re in China, she’s been a huge help, always available via WhatsApp to sort out any issues that come up. We really appreciate her professionalism and would definitely recommend her services!
Hi Dave Thanks for your kind words! I always did my best to get the right outcome for you to protect your property, ensure you get the best possible tenants and give you a truly stress free experience. It's always nice to see this being achieved :) I hope you are enjoying your time in China and will speak soon. Sarah
5/5
GoogleSarah showed me around the apartment. She is a
Hi Chen Firstly apologies for the delay I have just come back from holiday. It looks like you didn't finish your sentence :) but I am delighted to see your 5 star review! I always do my best to give tenants the best possible experience and glad you were happy with what I delivered. I wish you all the best for the future Sarah
5/5
GoogleWe worked with Sarah over many years (1 rental and two sales) and had a very professional and helpful experience and so would highly recommend. Its a tough market with many stakeholders to manage and Sarah always has a practical and cheerful approach. She offers advice but is also flexible and able to follow clients wishes where they might differ.
Hi Veronika Firstly sorry for the delay in responding, I have just come back from holiday. Thank you so much for your kind words, it was a pleasure working on your behalf for so many years!! I always do my best to please and help customers through the process of renting and selling to get the best outcome for all with as little stress as possible. It's always pleasing to see when customers really feel this has happened :) I wish you all the very best for the future! Sarah
5/5
GoogleSarah was a delight to deal with!
5/5
GoogleAlison is an amazing recruiter full of energy, proactive, and always goes the extra mile a true asset. As a university student who recently graduated, she supported me like no other …
Hi Shannon, thank you so much for sharing this lovely feedback! We’re so pleased to hear how Allison went above and beyond to support you during your job search. Her energy, dedication, and proactive approach are exactly what we value in … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
