Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleExperts in creating delays. We are the buyers of a property being sold using this company and for 4 months all they have achieved is to ignore all parties involved, including their own client despite daily chases. Even when the issue was …
Unfortunately, as clearly stated in your review you are not a client of our firm and so we are unable to comment.
5/5
GoogleHolly has been an absolute joy to work with. She’s patient, knowledgeable and genuinely takes the time to make sure everything makes sense. Highly recommend!
Thank you so much. Its really lovely to hear.
1/5
GoogleAn absolute shocking service. Have been with this company since 2010 and it has never been as bad as this. I am trying to get through to support and have been disconnected now 12 times (and counting), after about 30 seconds. I have also tried to contact them through their online support service but they are not online at the moment! Atrocious, absolutely atrocious!!!
Dear Sally, Thank you for taking the time to share your feedback. I'm truly sorry for the frustration you've experienced and for the support issues that have let you down. We genuinely appreciate your long-term loyalty, and we’re committed to putting this right. Our Customer Success Manager will be in touch shortly to help resolve the issues you’re facing.
5/5
GoogleExcellent service, great communication and eased any stress efficiently, thank you
Thank you Emma. We hope we can help you find your forever home in due course. Best Wishes
5/5
GoogleThe whole team were fantastic from start to finish, and even beyond completion! It was incredibly refreshing to work with an estate agent who actually answers the phone and responds promptly. Every member of the team I dealt with was friendly, supportive and professional, keeping things moving smoothly throughout the negotiations. Even after completion, they went above and beyond, happily sharing details for trusted tradespeople when they had no obligation to do so, a rare level of service these days and very much appreciated. A truly professional, helpful and genuinely kind team. I would highly recommend this firm and want to extend my sincere thanks to everyone at the Grange office (The umbrella turned out to be a very welcome gift!)
Thank you for your kind words, they are very much appreciated. We hope you get settled in in due course. If we can help with anything, you know where we are. Best Wishes
5/5
GoogleRating only, no written review.
Hi David, Thank you for your 5* review, it is much appreciated. Best Wishes Grange Team
5/5
GoogleThank you to Mark, Helen, Tracy and Sarah for all their hard work and great input into achieving a successful sale for my lovely cottage in Cartmel, at a very challenging time for house sales. What a lovely, friendly and very helpful team!
Thank you for your kind words, you were also most helpful, in quick responses to questions and a realistic seller in the current market. Best Wishes From the Grange Team
5/5
GoogleAzlan was patient, respectful and that made us feel more confident when doing our viewing. Azlan kept us informed, answered calls promptly, and explained details perfectly to what will happen next , Thanks to Azlan we are moving in to our first flat next week ready for Christmas and before our new baby arrives in 2026 , We would definitely recommend Azlan and colleagues to family and friends.
5/5
GoogleFantastic, prompt and very satisfactory service from Aslan Manzur and shout out to Michael Ditchburn. Always responding to emails promptly and available to answer questions and provide clarity, support and solutions in a timely manner. I am altogether pleased. Viewed and got the property in record time for move in before Christmas. Thanks to Michael Poole team
Thank you for your fantastic review! We’re so pleased Aslan and Michael supported you so well and helped get everything completed so quickly 😊 …
5/5
GoogleWhen selling our parents’ house, having switched to Michael Poole estate agent from another, we were instantly impressed with the service and professionalism from the team. The quality of photos, advice/support throughout the process, along with the regular updates helped to keep the stress levels to a minimum. Even after the original prospective buyers pulled out at the last minute, the team at Michael Poole were undaunted and arranged new viewings and quickly found a new buyer for the property. The team at Michael Poole have been excellent from start to finish in selling our home. From telephone, to email, and face to face in branch they were polite, professional and accommodating to all requests and queries we had. Everything went relatively smoothly, and the team worked well together answering promptly any questions/issues that arose. Thank you again for your help and support and we would recommend the Stockton branch of Michael Poole estate agents. J&D Marley
Thank you for your detailed review. We’re really pleased the Stockton team supported you so well and helped keep things moving during a challenging sale 😊 …
5/5
GoogleWe have a lovely experience with Dawson, the marina branch. Jodie, Kelly, and Gemma were all amazing from start to finish.
Thank you so much for your kind words. It was a pleasure to support you throughout your move, and Jodie, Gemma, and I are all delighted to hear you had such a positive experience with us here in our Marina team. Wishing you all the very best in your new home. Kind regards, Kelly and the Dawsons Marina Sales Team
5/5
TrustpilotGreat service Yarm branch.
5/5
TrustpilotYarm Branch.
Helpful and Friendly customer service.
1/5
GoogleNo concern about the properties they let out,boarded up properties in residential area's of Canterbury,which was met with a poor response.
We apologise for the inconvenience and will ensure proper measures are taken to address issues like boarded up properties in residential areas. Your feedback is important to us and we will strive to improve our services. Thank you for … More
5/5
TrustpilotReally helpful sorted the job for me…
Really helpful sorted the job for me highly recommended thanks Debbie
5/5
GoogleSam was absolutely brilliant from start to finish. He sold my house for the full asking price within just 6 days, which completely exceeded my expectations (Yopa's valuation was £45,000 lower!) From the moment we met, Sam's passion for the Upton area really shone through, he genuinely cares about the community and knows the local market inside out. Sam worked incredibly hard, kept me updated every step of the way, and made the whole process smooth and stress-free. I couldn’t have asked for a better experience. If you’re thinking of selling in Upton, I can’t recommend Sam highly enough, he really goes above and beyond.
5/5
TrustpilotGreat service
We both sold and purchased our new house via Michael Poole. They couldn't have helped us more. Particular shout out to Stacey who was brilliant and kept pushing things forward.
5/5
GoogleVictoria was amazing in helping us sell our house. Even after our first sale fell through, she worked hard to bring in more viewers and kept us updated every step of the way. She was kind, helpful, and always stayed in touch. Thanks to her efforts, we found the right buyer. Highly recommend!
5/5
GoogleThe team at Michael Poole Nunthorpe were amazing from start to finish - supporting us in selling our home and finding our new home, they went the extra mile to make the experience as stress free as possible.
5/5
GoogleGeorgina was so helpful throughout the whole process of buying our first home. She was so patient and helped explaining all of the steps that first time buyers like myself would not be too clued up on. We'll be recommending this brand to anyone who is in the housing market. Thanks again.
Dear Ben, Thank you so much for your wonderful review! We're delighted to hear that we were able to provide you with the guidance and support you needed as first-time buyers. Your recommendation means the world to us, and we’re here to assist you and others in the housing market whenever needed. Congratulations on your new home! Best regards, Ewemove Worcester
1/5
GoogleI visited the Sprift website to check their pricing, but nothing was displayed on the pricing page. I reached out via chat and spoke with Katie from customer service to ask for pricing details. Unfortunately, I was told that pricing information couldn’t be provided unless I booked a demo first, which I didn’t want, since they don’t display prices upfront. In my view, transparency is important. If someone asks me for my prices, I share them openly, whether they’re high or low. Sprift’s lack of transparency is disappointing. Rather than hiding or masking their prices, they should be upfront and let potential customers decide for themselves. Unless they’re embarrassed by their pricing, there’s no reason not to display it.
Thank you for taking the time to share your feedback, David. We appreciate your perspective and understand that pricing transparency is important. At Sprift, our pricing is bespoke to each account, as the platform can be tailored to suit different business sizes, goals, and usage requirements. Because of this, we don't have a one-size-fits-all pricing model that we can display publicly. Our demo process is designed not only to discuss pricing, but also to provide a walkthrough of the platform, understand your business needs, and demonstrate how Sprift can help you achieve your objectives. This allows us to recommend the most suitable package and ensure you're only paying for the features and functionality that will add value to your business. We're sorry that this approach didn't meet your expectations, but we do appreciate your feedback and will take it on board as we continue to review our customer experience. Kindest regards, Ellie Wilson Head of Customer Experience
5/5
GoogleI've been using Sprift for a couple of years, does exactly what I want and expect, but like most companies you only truly find out their worth and values when you have a problem. User error on my part, but it caused me an issue I couldn't resolve. In stepped Megan Fleur, grasped the issue immediately, got onto resolving it straight away, no issues, no dramas and kept me fully updated. Outstanding customer service.
Thank you for your wonderful review! We're delighted to hear that Megan was able to step in and resolve the issue quickly while keeping you informed throughout. Outstanding customer service is something we strive for, so it's fantastic to know that Megan delivered exactly that. Thank you for your support. Kindest regards, Ellie Wilson Head of Customer Experience
5/5
GoogleProffessional amd very helpfull throughout the full move from start to finish. Always kept in communication, providing guidance and made the house sale transition go smoothly.
5/5
GoogleOliver was efficient and very helpful in renting out my property in Ingleby Barwick. I would have no hesitation in the future , of using Oliver again, as the whole process from start to finish was excellent.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
