Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSpoke to Debbie about a potential viewing, unfortunately the property was not suitable for my needs, but Debbie was patient and helped me look for alternative properties. I found her very helpful
Thank you for your kind review, Mandy. We’re pleased Debbie was able to help and support you in finding suitable alternatives 😊 …
5/5
GoogleI recently used Michael Poole and had an excellent experience from start to finish. Debbie was professional, responsive, and always kept me updated throughout the entire process. …
5/5
GoogleThe team did a great job and made the house buying process seamless. They were helpful and available to answer any question or concerns we had. We are really grateful for everything they did for us.
Thank you Mrs Day for the five star review. We are very happy to hear your kind feedback.
5/5
GoogleAzlan was patient, respectful and that made us feel more confident when doing our viewing. Azlan kept us informed, answered calls promptly, and explained details perfectly to what will happen next , Thanks to Azlan we are moving in to our first flat next week ready for Christmas and before our new baby arrives in 2026 , We would definitely recommend Azlan and colleagues to family and friends.
5/5
GoogleMichael Poole at Nunthorpe recently sold my apartment for me after being let down badly by a previous estate agent. My contact there was Roberta who handled everything for me and as importantly kept me up to date throughout the process.
5/5
GoogleFantastic, prompt and very satisfactory service from Aslan Manzur and shout out to Michael Ditchburn. Always responding to emails promptly and available to answer questions and provide clarity, support and solutions in a timely manner. I am altogether pleased. Viewed and got the property in record time for move in before Christmas. Thanks to Michael Poole team
Thank you for your fantastic review! We’re so pleased Aslan and Michael supported you so well and helped get everything completed so quickly 😊 …
5/5
GoogleThank you all for your support and help, a great team of staff at Shepperton
Thank you Claire! Really pleased to have got the sale through for you. Enjoy your new chapter!
5/5
GoogleExcellent service, kept well informed throughout the process, very friendly staff
Thanks so much for the great feedback! It’s lovely to hear you were kept up to date throughout 🌟 …
5/5
GoogleGraham, Sherry and the team at F&C North Lincs did an incredible job marketing our property for us and seeing through our sale in a difficult year for the market. Graham won’t thank me for saying this, but he’s a natural in front of the camera and the walkthrough of our home was commented on by friends and house viewings alike. I would have no hesitation recommending them for anyone looking to market a property in the area - you’ll be in good hands.
Thank you so much for your wonderful review. We’re really pleased to hear that you felt well supported throughout the sale, especially in what has been a challenging year for the market. Graham will pretend to be modest, but we know he secretly enjoys hearing that his walkthroughs make an impact and it’s great to know the video resonated with viewers! Your recommendation means a great deal to the whole Fine & Country North Lincs team. If we can help again in the future, we’d be delighted to. Also, we would love to see that new home when you move Jay - don't forget to invite us for a coffee!
5/5
GoogleI have dealt with both Sherry & Graham in the past on the negotiation and sale of one of my properties and found their advice and knowledge invaluable. They kept me informed and updated throughout my transaction with frequent emails and telephone updates. I would definitely recommend their services to anyone who has a unique or bespoke property and is thinking of selling in the future.
Thank you so much, Tracy-ann, for your lovely review. It was a real pleasure working with you on the sale of your property, and I’m delighted to hear that you found our advice and updates helpful throughout the process. Supporting clients with unique homes is something I genuinely enjoy, so your recommendation means a great deal. If you ever need anything in the future, I’d be more than happy to help again.
5/5
GoogleMy husband and I can not praise Fine & Country services enough, attentive, knowledgeable, helpful and professional throughout. Sherry was very helpful, getting back to us quickly when needed and David Gardener - he has sold us two houses (so far) with an unbeatable level of service. Highly Recommend. Thank you all.
Thank you so much for your wonderful review. We’re delighted to hear that you felt supported throughout your journey with Fine & Country. Sherry and David will be thrilled to know their efforts made such a positive difference and it’s been a real pleasure assisting you once again. We truly appreciate your continued trust in us and hope you’re both settling beautifully into your new home. If you need anything at all, we’re always here to help.
5/5
GoogleThey are good estate agents. Their staffs are polite and courteous.
We appreciate your review. It’s great to hear you were happy with the service 👍 …
5/5
GoogleVery good. Extremely helpful and always quick to respond to questions and to chase up for answers.
Thanks for your review Steve and best wishes in your new home, Brad
5/5
GoogleBrad is a great guy, we felt our house was in good hands with him selling it. He is super helpful, professional and straightforward. Really approachable and was always on hand to respond to any questions we or our buyer had. Would thoroughly recommend and would definitely utilise his services again, should the occasion ever arise. Thanks Brad, you made one of the most stressful things a dream .
Thank you so much Jo for a lovely review. Best wishes on your new venture, Brad.
5/5
GoogleAliya has been an outstanding agent, always available at the click of a finger. She responds quickly to any queries and brings a bubbly, kind, and accommodating energy to every interaction. Her empathy and ability to understand individual needs make the process seamless and reassuring. Aliya is not only incredibly helpful to sellers but also provides invaluable support to buyers, ensuring both sides feel guided and cared for. Her expertise in the field shines through in every step, and I would wholeheartedly recommend Aliya by Design to anyone seeking a trusted, professional, and personable agent. Truly an expert in her field.
Thank you so much for such a wonderful review. It was an absolute pleasure supporting you throughout the process, and I’m so glad you felt reassured and well-looked-after. I really enjoyed working with you. Exciting times ahead!
5/5
GoogleMichael Poole at Nunthorpe recently sold my apartment for me after being let down badly by a previous estate agent. My contact there was Roberta who handled everything for me and as importantly kept me up to date throughout the process.
5/5
GoogleWould highly recommend Micheal Poole Communication was outstanding, constant updates every week without fail Thank you Debbie and Emelline for outstanding customer service
5/5
GoogleWe had a very positive experience - thanks again to Debbie and the whole team we wouldn’t hesitate to recommend , thank you !
Thank you for your lovely review! We’re so pleased Debbie and the team provided such a positive experience 😊 …
5/5
GoogleWould recommend Michael pool billingham gave a realistic valuation and sold house in a week.Communication excellent would recommend them
5/5
GoogleDebbie at the Billingham branch was exceptionally helpful and demonstrated a high level of professionalism while remaining friendly and welcoming. We maintained regular communication throughout the purchase process, and she provided valuable support every step of the way.
5/5
GoogleSarah was super helpful, reassuring, and patient throughout my renting application process. She kept me up to date with everything that was going on and really made this an easy, stress free, and simple process.
Thank you for taking the time to leave a review. We’re delighted you had such a smooth experience with Sarah 😊 …
5/5
GoogleI had a fantastic experience with the Michael Poole Billingham branch. Debbie was incredibly helpful throughout the entire process and made buying my dream home smooth and stress-free. Her professionalism, support, and friendly approach were outstanding. I would highly recommend Debbie and the whole team!
Thank you for your lovely review, Connor! We’re so pleased Debbie made the process smooth and stress-free. Enjoy your new home 😊 …
5/5
GoogleRating only, no written review.
5/5
GoogleWhen searching for an estate agent, I interviewed 4 companies. Mo was clearly the one whom really understood what my needs were and had the ability to succeed. He was polite and professional and succeeded with amazing speed. In candour, highly recommended. Happy Jim 😁 …
Dear Jim, Thank you so much for your glowing review! We’re thrilled to hear that Mo at EweMove Stratford & Forest Gate was able to understand your needs and deliver results swiftly. Your recommendation means a lot to us, and we’re delighted to have had the opportunity to assist you. Should you need any further support, please don’t hesitate to reach out. Best wishes EweMove
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
