Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,393 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

248

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers9 reviews

4.9 / 5 Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Graham, 30 March 2016Read all 9 from sellers

Buyers2 reviews

5.0 / 5 Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Diana, 4 March 2016Read all 2 from buyers

Landlords5 reviews

5.0 / 5 I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Laura, 23 March 2016Read all 5 from landlords

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Jess Fox was our estate agent. She was very efficient, great communication, knowledgeable, and fun to work with. She has a great relationship with the seller and his solicitor so it made things very smooth on their end, and when things went wrong or delayed, she was confident and professional to chase and keep everyone on task! Highly recommend! Thank you for making our first house purchase simple and quick!

Josie · 26 December 2025 · Michael Poole Nunthorpe

Agent replied · 26 June 2026

Thank you so much for your kind words! We’re thrilled to hear that Jess made your first home purchase smooth, efficient, and even enjoyable. She takes pride in clear communication and keeping everything on track, so it’s wonderful to know her efforts made a difference. We really appreciate your recommendation and are so happy we could help make your first house-buying experience a positive one. Congratulations again on your new home! The Preston Baker Team

5/5

Google

Michael Poole (Guisborough) took a property that had been on the market for over six months, and sold it within three weeks! All of the staff were brilliant, and I could not recommend them more!

Kerry · 25 December 2025 · Michael Poole Guisborough

Agent replied · 15 January 2026

Thank you for your lovely review, Kerry! We’re so pleased the Guisborough team achieved such a quick sale. Your recommendation means a lot to us 🌟 …

5/5

Google

Excellent customer service, kept us really well informed, lovely friendly staff, very professional

Jacqui · 24 December 2025 · Michael Poole Stockton

Agent replied · 24 March 2026

We really appreciate your review, Jacqui. Great to hear you received excellent customer service throughout 👍 …

5/5

Google

Great service as a buyer of a property, Marion and the team at Michael Poole were always on hand to answer any questions I had, promptly arranged viewings and made the process easy. Plus an added surprise bonus on completion day. Thanks!

Adam · 24 December 2025 · Michael Poole Stockton

Agent replied · 24 March 2026

Thanks so much for your kind feedback. It’s lovely to hear Marion and the team were always on hand to help - enjoy your new home 🌟 …

5/5

Google

Professional and Friendly team that kept me informed all along the way of the viewings and progress being made. First class approach and I would without doubt use them again. Thank you.

Geoff · 24 December 2025 · Michael Poole Stockton

Agent replied · 24 March 2026

Thank you for your kind review, Geoff. We’re really pleased you found the team professional and friendly, and that you felt kept informed throughout 😊 …

5/5

Google

Learned was amazing, kept me in the loop the whole time and made one of the most stressful times in life go smoothly. I would definitely recommend using this offer.

Gareth · 23 December 2025 · Michael Poole Ingleby Barwick

5/5

Google

Really helpful with the whole process and quick with gathering information for buying the house. Staff are really friendly and knowledgeable.

Emma · 23 December 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thanks so much for the great feedback! It’s lovely to hear you found the team friendly and knowledgeable 🌟 …

5/5

Google

Great service received when letting my last properties, Oliver and the letting team really helped secure tenants quickly and sufficiently.

Rossano · 23 December 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you for your great review! We’re pleased Oliver and the lettings team helped secure tenants so quickly 😊 …

5/5

Google

Oliver was amazing during the process of letting a property. Efficient, professional and so helpful. A huge thank you to him and the team at Michael Poole ☺️ We couldn’t have asked for a more stress-free experience.

Georgia · 23 December 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you for your lovely review, Georgia! We’re so pleased Oliver made the lettings process smooth and stress-free 😊 …

5/5

Google

Staff polite helpful and very accommodating thank you to Jack and Leanne

Pamela · 23 December 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you for taking the time to leave us a review. We’re glad Jack and Leanne looked after you so well 😊 …

5/5

Google

Jack and Leanne were always on hand when needed and helped get everything wrapped up nice and quick in a recent purchase, would recommend, thanks.

Thomas · 23 December 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thank you for your review, Thomas! We’re glad Jack and Leanne were on hand and helped get everything wrapped up quickly. Thanks for the recommendation 😊 …

5/5

Google

Excellent service

Matthew · 23 December 2025 · Michael Poole Ingleby Barwick

Agent replied · 24 March 2026

Thanks so much for your kind feedback, Matthew! Great to hear you received excellent service 🌟 …

5/5

Google

Perfect

Pawel · 22 December 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Thank you so much for your 5-star review!

1/5

Google

Due to a lack of training of the employees at this company (Mo) I could be out over £1000. I also spoke to management and they have only agreed to retrain their employee. There was no effort to help me recover the money I have lost due to their lack of due diligence.

Underdogs · 22 December 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Thank you for taking the time to share your experience. We are truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how stressful it must have been, and we appreciate how disappointing it can feel when things don’t go as expected. While the Shared Ownership department would have guided you through their process, we recognise that it may not have been clear or straightforward from your perspective. Please rest assured that we are carefully reviewing your complaint to ensure it is addressed thoroughly and fairly.

1/5

Google

It’s taken me three months to get my tenancy deposit back and that’s only because I got the tenancy deposit scheme people involved. These agents started ignoring my emails after I moved out, didn’t even bother to communicate or give any explanation for the delay. They also allowed the landlord into the flat without my consent on one occasion. Avoid these agents if you are a tenant.

Núria · 22 December 2025 · Michael Poole Middlesbrough

5/5

Google

It was a very good experience that I hard with streets Ahead Estte Agents , but all the staff are amazing and helpful . Thank you Mixalis you are an amazing customer thank you for your help the calls and everything you did for me to get the property i am grateful 🙏. …

Salamatu · 22 December 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Dear Salamatu, Thank you so much for sharing your experience. We are delighted to hear that you had a very positive journey with Streets Ahead Estate Agents. It is wonderful to know that Mixalis and the team were able to support you throughout the process and that you found the staff amazing and helpful. We are grateful for your kind words and are thrilled we could assist you in securing your property. Congratulations, and we wish you all the best in your new home! Kind regards, Zoe Streets Ahead

5/5

Google

Maya has been brilliant. She’s professional, polite and keeps you updated at every step.

Yorgos · 22 December 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Dear Yorgos, Thank you for your kind feedback. We are thrilled to hear that Maya provided such a professional and attentive service. It is wonderful to know that she kept you updated at every step and made your experience smooth and positive. We truly appreciate you taking the time to share your experience. Kind regards, Zoe Streets Ahead

5/5

Google

Generally very good, Maya particularly was very helpful in forwarding me relevant ads and getting me a viewing at short notice. Only negative was the referencing was a bit of a hassle--e.g. they wanted me to submit a passport scan and bank statement to two different referencing companies as well as themselves.

William · 22 December 2025 · Michael Poole Middlesbrough

Agent replied · 23 May 2026

Dear William, Thank you for taking the time to leave us a review. We’re pleased to hear you had a generally very good experience and that Maya was particularly helpful in arranging viewings and sending you relevant properties at short notice - we’ll be sure to pass on your kind feedback to her. We also appreciate your comments regarding the referencing process and apologise for any inconvenience caused. Thank you again for choosing Streets Ahead, and we wish you all the best going forward. Kind regards, Zoe Streets Ahead

5/5

Google

Excellent service, advice and support to sell our house, recommended.

Rob · 22 December 2025 · Michael Poole Nunthorpe

Agent replied · 22 June 2026

Rob, thank you for your kind review. We’re very pleased to hear that you were happy with the service, advice and support provided during the sale of your home. Your recommendation is greatly appreciated.

5/5

Google

Pat was super helpful. We had many questions before offer which Pat dealt with at speed Friendly and approachable team

Darren · 22 December 2025 · Michael Poole Nunthorpe

Agent replied · 22 June 2026

Darren, thank you for your kind review. We’re delighted to hear that Pat was so helpful and able to respond quickly to your questions before the offer. We’re also pleased that you found the team friendly and approachable, and we appreciate you taking the time to share your feedback.

5/5

Google

Jack, John and Ewe Move were helpful and guided us through every step. Went above and beyond to reply to my questions and. Make sure the sale went through as quickly as possible. It was not without issues and Johns kindness and experiences in the industry kept me sane throughout the process.

Katherine · 21 December 2025 · Michael Poole Redcar

5/5

Google

Being a first time seller, John put me at ease from the minute I met him. John and Jack provided me with information and updates so that I was always in the know with viewings and when a buyer was found, with how the chain was going. No question was too much for them to answer and I wouldn't hesitate to use them again, if I decide to sell.

Emily · 21 December 2025 · Michael Poole Redcar

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2023, 2025.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

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