Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe used Ashton Stripp (Paul and Bella) to sell our house in Battle. They could not have been more helpful throughout the process and ultimately found the right buyer for us. We found them to be attentive to our needs and responsive to our questions. I would recommend Ashton Stripp to anyone buying or selling a house in the are.
Thank you very much Paul for your kind review!
5/5
GoogleI fully recommend Michael Poole at Nunthorpe. This was our 3rd sale & purchase in the last 10ish years, and this time we had several unexpected hurdles in the sale process. Having MP’s professional team to handle it all was invaluable. I think the personal help of a local EA is absolutely worth it, and I would never try an online EA. We got quotes for our sale from 3 EAs. We went with MP because they seemed the most professional and most invested in the success of our sale. One of the other EAs was friendly, but when I had enquired about some properties for sale on the phone, the staff had sounded almost disinterested. Another EA’s prices were significantly higher, to the point they seemed greedy. They tried the hard sell on me, but I ignored it, and I am confident that they couldn’t have got a better or quicker outcome than MP. A couple of things worth mentioning that make MP Nunthorpe special. First of all, David Poole, who does the valuations, is so kind, easy to talk to, and clearly an absolute expert in the business. His photos were of excellent quality which is really important for online. Secondly, the staff in branch. We were personally looked after by Victoria, who is an example of some of the very best customer service you could possibly imagine. She really cares about you and your property, she handles all difficult calls with tact and understanding, and I’m sure David knows how much of an asset she is. I actually miss my chats with Victoria! But on some days when Victoria wasn’t in, I did speak to the other Nunthorpe staff, and I can’t fault any of them, they were all very professional and seemed to care about you. If you need a house sale I would fully recommend using Michael Poole Nunthorpe. The only negative experience was there was some IT issue with a couple of viewing confirmation texts not coming through. This is hopefully resolved by now. A 5* estate agent!
1/5
GoogleI regret to say our experience with Keoghs was less than satisfactory. Although the payment issue was ultimately resolved, this only happened thanks to the actual party responsible for the incident stepping in while Keoghs is acting as a …
5/5
GoogleThe entire team have been nothing but a pleasure to work with. From our very first valuation visit with Andrea, to every interaction for viewings and general updates (lots with Robbie too!) they have all been so professional, friendly and genuinely shown care for the details in the process and keeping us informed as sellers. We were so pleased with the quality and effort of the marketing of our property, as well as their market knowledge and non-salesy approach. Highly recommend to anyone looking for decent, honest agents - buying or selling!
Thank you Sophie for your detailed and positive review of your experience with our St Neots team. Can we wish you all the best moving forward.
5/5
GoogleA fantastic, friendly experience from start to finish. We first viewed the house we were interested in when ours wasn’t even on the market. Within a couple of days Andrew came round to value & take photos & our house was then listed that same day! Communication throughout was 10/10. Couldn’t fault Williams & All the staff for both a sale & purchase. Fully recommend!
5/5
GoogleIt has been an absolute pleasure dealing with Dawn and the team throughout the sale process of our property. Dawn was very pro-active and professional from start to finish, which helped tremendously progressing to completion and made our experience as smooth as possible. Thank you Dawn!
5/5
GoogleExcellent, professional service, helped us all the way through the process from marketing to completion. Always keeping us informed at every stage. A special thank you to Ken & Imran
Thank you for your kind review. We’re pleased to hear you had a great experience, and we’ll be sure to pass your thanks on to Ken and Imran.
1/5
GoogleExtremely shameful performance by a very mediocre team. Strongly suggest that you consider trusting another agent with your properties.
We strongly disagree with this characterisation. Our team maintains high standards of service and has a proven track record with our clients and properties. We are unable to find any record of you having engaged our services, which raises concerns about the accuracy of this review. If you believe this was posted in error or wish to discuss a legitimate issue, you are welcome to contact us directly.
5/5
GoogleWe had a great experience working with this Imran throughout the entire selling process. He was professional, knowledgeable, and always kept us informed at every stage. Communication was clear and timely, and they were always happy to answer questions or provide guidance. We truly appreciated his dedication and would highly recommend him to anyone looking to buy/sell their property.
Thank you for sharing your experience! We’re so glad Imran could provide the support, guidance, and clear communication you needed throughout the selling process. Your recommendation means a lot to us!
5/5
GoogleAbigail did a superb job handling the sale of a property which started straightforwardly but became complicated .Nonetheless she shepherded the transaction through to a successful completion and was excellent at keeping in touch with all the parties.
This is much appreciated Emily - Abigail is so passionate about helping and keeping everyone well informed. Best wishes Gavin Wallace MD Residential
5/5
TrustpilotLeanne and Jack are so helpful and…
Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.
5/5
GoogleIn August 2025, I put a property which I had inherited on the for sale market. I used Michael Poole estate agents because they had good reviews & friends who had used them recommended them. Marion from the Stockton on Tees branch was looking after the sale, I had not sold a house for about thirty years, the system had changed somewhat. Marion explained very clearly the whole procedure. During this process she kept me up to date and gave me the necessary direction. Marion was very reliable and always replied promptly to any messages or requests I had. As this was also a personal distressing time for me re a bereavement, Marion’s professionalism made the selling of my property less stressful. Excellent service from Michael Poole estate agents and Marion, I would most certainly recommend this company. Thank you.
Thank you for your thoughtful review, Pauline. We’re so pleased Marion was able to support you and make the process clearer during a difficult time 😊 …
5/5
TrustpilotAmazing experience with Aslan at…
Amazing experience with Aslan at Michael Poole. Good communication skills and very knowledgable.
5/5
GoogleHarrison Scott of A Conveyancing has been superb throughout the whole process. Quick to answer any questions, friendly and very helpful. I would definitely use again as he made a very stressful house move go smoothly . Thank you ☺️
5/5
GoogleAbsolutely amazing service from start to finish. Edie went above and beyond to help sell my old property. Would highly recommend this service. Very professional and quick to find solutions to any issues that arose. Would definitely use again.
5/5
GoogleKept updated throughout the sale of our house. Prompt action and professional. Thank you
5/5
GoogleEdie was brilliant. Our house sale fell through twice before being eventually sold, but Edie was always quick to respond to any queries we had and did her utmost to speed up the process where she could.
5/5
GoogleThank you for your help and all the very best wishes for Christmas,
Thank you John, we hope you enjoy your new home. Best Wishes for Christmas and 2026. Mark, Helen, Tracy & Sarah
1/5
GoogleI’ve had consistently poor experiences with this agency over the past couple of months. Each time I enquire about a property, I’m asked for my availability, only to be told shortly afterwards that viewings are suddenly “fully capped.” This has happened repeatedly, even with properties that have been sitting on the market for weeks. At this point, I genuinely don’t understand why they ask for availability at all instead of simply offering the slots they’re actually willing to honour. On the one occasion I did manage to get a viewing, the property had a very strong cigarette smell, which the agent tried to pass off as “new carpet smell.” Despite the place clearly not being right for us, we were pressured to apply immediately “or it would be taken.” That same property is still listed months later and has already been reduced twice. Overall, the pattern feels misleading and unnecessarily difficult. Renting is stressful enough without this kind of inconsistency.
5/5
GoogleWe were very pleased with the service provided by Kelly and the gang.
Thank you so much for your kind review. It was a pleasure to assist you, and I’m delighted to hear you were pleased with the service from the whole team. If we can help with anything in the future, we’re always here. Many thanks, Kelly
1/5
GoogleAwful customer service from start to finish. We were given a dirty flat with live wires hanging out of the wall. When we raised this serious safety issue, we were unbelievably told to cut them ourselves. The flat smelled dirty and was advertised as “furnished,” which turned out to mean one two-seater sofa and nothing else. We had no hot water for the first three weeks, and every time we contacted them about it, they seemed irritated rather than concerned. For the final couple of months, we were forced to live with a leak coming through the ceiling. We had to replace buckets of water every single day, with no clear explanation of where the water was coming from or proper action taken. Overall, a completely unacceptable experience. Poor standards, unsafe conditions, and dismissive management. I would absolutely not recommend this place to anyone.
Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team
5/5
GoogleExcellent Service From all the Team involved at Marina Swansea Branch. Helped us with new home purchase and sale of our house. Professional and friendly Thoroughly recommend Thank you Carl and Yvonne
Thank you so much, Carl and Yvonne, for your lovely review. We were so glad we could support you with both your sale and purchase and that you found the service professional and friendly throughout. On behalf of everyone here at Dawsons Marina, thank you for your recommendation, it truly means a lot. Pop in and see us soon. Kelly and the team at Dawsons Marina branch
5/5
GoogleHad a really good service from these guys. Holly in the letting department really helped in what i needed and got it done quick. Will 100% use Mann again.
Thank you for the positive review! Providing excellent service is our top priority and we're thrilled that Holly was able to help you quickly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience working with MANN Canterbury. From start to finish, their dedication and efficiency were impressive. They quickly understood our needs and worked tirelessly to find new home. Communication was seamless, and …
Thank you for your fantastic review! It was a pleasure assisting you in your search for a new home. We take pride in our efficiency and commitment to understanding our clients' needs. We are thrilled to hear that you had a stress-free … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
