Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Send Michael Poole a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleQuite predatory - they charged me £100 to "secure the property" I applied for and had already made an agreement for. At the time, I was coming from Canada and I did not really understand UK laws, but have now been told by several people …
Hi Petunia, we are sorry to hear that your first renting experience in the UK felt disappointing, as this is never the level of service we aim to provide at abbotFox. … More
5/5
GoogleExcellent customer service!!! very professional very helpful would definitely recommend to family and friends to use poole's in the future
5/5
GoogleAll the staff have been amazing… everything has been tip top from start to finish… but a special mention to Helen Nicholson who has been outstanding… thank you all so much.
1/5
GoogleBad attitude.
Please let us know what has gone on here if youa re a real person we would love to understand why a 1star review ?
5/5
GoogleJeremy and the team were fantastic, tenacious throughout but without being pushy. Their marketing advice was spot on and ultimately they found Buyers who were willing to pay the correct price for the property. I wouldn't use anyone else for the sale of a property in their areas of coverage. 5 Stars plus
5/5
GoogleThe estate agents I have dealt with have been professional and helpful.
5/5
GoogleScarlett at the Prenton Office was so helpful throughout my process of buying my property. Lovely touch of a new home card, key box and keyring :)
5/5
GoogleGreat team and service from the Prenton office. Especially from Scarlett who was so responsive to any questions and requests. Made the sale of my property seamless. Would highly recommend to anyone selling their property.
5/5
GoogleAmazed by the dedication of the staff and the speed they got appointments sorted for viewing the property we were selling. Smooth from the moment they came to look at the property, to taking the pictures and marketing it. House went on the market on the Tuesday and had an appropriate offer in on Thursday. Really would recommend this company if you are thinking of selling.
5/5
GoogleVery good
5/5
GoogleThe Team at Michael Poole, Guisborough have been excellent throughout the moving process. Alisha and Jack have been very friendly, professional and helpful. They have kept us informed at every step and have answered queries promptly. They are a credit to Michael Poole and have made the moving process an enjoyable experience. Thank you
5/5
GoogleBrad was fantastic throughout my purchase, was always at the end of the phone if I needed and passed information between both parties quickly. Very happy with the service provided.
Thanks Aidan for such a lovely review. Best wishes in your new home, Brad.
5/5
GoogleBrad has been great from start to finish, managed to get a sale agreed within a few weeks and then kept us promptly updated throughout the sale process. Never any difficulties with availability and very accommodating. Highly recommended.
Thanks for the review Charlie, much appreciated. Best wishes in your new home, Brad.
5/5
GoogleAlia is a friendly, hard working, enthusiastic estate agent. If you are looking to buy or sell in Leicester she is definitely the agent to get in touch with! Highly recommend.
5/5
GoogleStacey has been absolutely amazing, and absolutely kept me sane through a very protracted house purchase. I can not recommend Michael Poole enough.
Hi Rachel, Thank you for your kind words. We’re so pleased to hear that Stacey has been such a great support and kept communication clear and efficient during your purchase. We’ll be sure to pass on your thanks to her. Wishing you all the best with your new home!, The Michael Poole Estate Agents Team
5/5
GoogleFantastic service all round! Special thanks to Stacey Holmes who kept the sale on track from offer to completion.
5/5
GoogleRating only, no written review.
5/5
GooglePurchased a house through Michael Poole in Yarm. Nick and Stacey were brilliant throughout. Any queries we had with the sellers were handled quickly and efficiently.
5/5
GoogleA highly professional and reliable agent. Communication was clear and consistent throughout, advice was thoughtful and well-judged, and the process was handled with integrity from start to finish. It was reassuring to deal with someone who …
5/5
GoogleI can’t recommend Georgina Eastwood enough! She really took the time to understand what I was looking for and kept in touch throughout the whole process. She was so proactive in finding the right fit for me - which led to me landing a job. Extremely thankful for all her help!
Hi Sasha, Thank you very much for your lovely review, and recommendation for our colleague Georgina, much appreciated. Good luck in your new role, you are joining a great … More
5/5
GoogleI have absolutely no words but AMAZING and FANTASTIC re Allison Dalrymple of Property Personnel. Allison contacted me in November 25 re a job opportunity.. within half an hour I had an interview lined up… Although I didn’t get the position …
Good evening Rachel, Thank you very much for your lovely review, we really appreciate you taking the … More
5/5
GoogleAllison was recommended to me and has been absolutely brilliant from the very first moment I spoke to her. She’s incredibly honest, proactive, and always gives clear, helpful advice. She consistently went above and beyond, often contacting …
Hi Sarah, Thank you so much for taking the time to leave such a fantastic review. We … More
5/5
GoogleMo Ahmed is a great agent and has supported me through a tricky situation with huge professionalism. He is very calm and takes accountability for his work. I would 100% recommend him.
Thank you so much for your kind words. I’m really glad I could support you through a challenging situation, and it means a lot to hear that my approach made a difference. We truly appreciate your recommendation!
5/5
GoogleEwe move as been so brilliant, mo and he’s team made my moving stress free and the process so easy, ewe answered all my questions as many times as I needed answers, I really appreciate you guys. I will recommend Ewe move anytime, any day❤️&💡 …
Thank you so much for this amazing review! We’re absolutely delighted to hear that EweMove Stratford & Forest Gate team made your move stress-free and easy. That’s exactly the experience we aim to provide. Your kind words and recommendation truly mean a lot to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
