Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Send Michael Poole a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAbsolutely fantastic service from Matt and Kye from word go Very efficient, very professional, extremely knowledgeable and courteous Can’t speak highly enough of Matt and Kye , they have been amazing Would highly recommend Five stars
thank you Wayne - we hope you are well settled in your new home and enjoying the garden!
5/5
GoogleIn process of selling house, Phil has kept me informed about the process and how it's progressing.
Thank you for sharing your experience so far! We know that staying informed is one of the most important parts of selling a property, so it is great to hear Phil is keeping you up to date. We will continue to keep you posted every step of the way.
5/5
GooglePhil was brilliant from start to finish. He sold our house quickly and handled everything efficiently, dealing with issues swiftly and promptly. Communication was clear throughout and he was always very responsive. Highly recommended.
Thank you so much for this wonderful feedback! We are thrilled to hear that we provided brilliant service and managed to sell your house quickly. We pride ourselves on clear communication and efficient problem-solving, so it is great to know we delivered exactly that. We appreciate your high recommendation and wish you all the best!
5/5
GoogleWe recently viewed a property with Phil Smith, he was great upon arrival and very welcoming! He answered all our questions with ease
Thank you for the lovely feedback! We believe that viewing a home should be a relaxed and informative experience, so we are delightful to hear that Phil made you feel welcome and answered all your questions. If you need any more information about that property or others, please don't hesitate to reach out!
5/5
GoogleGood experience, easy to talk to and get info and took time to listen to what we wanted/needed. Would recomend Phil Smith as your agent.
Thank you for taking the time to share your experience, Ellie. We pride ourselves on listening carefully to our clients' needs, so it is wonderful to hear that Phil was able to provide you with the right information and support. We truly appreciate your recommendation.
5/5
GoogleWhat a great joy it was to purchase our first home with Louise. When i first spoke to Louise I said to her ‘we want to see this house but it’s out of our price range’ and she said ‘there’s no harm in looking’ fast forward 24 hours and we put an offer in in, spoke to our mortgage advisor and within 48 hours a price had been agreed and we brought our first home as a family. She wasn’t a typical pushy estate agent making out things were bigger than they are or try and over sell the property. Louise was great and is a lovely person! Shes a credit to Ewe Move and i genuinely mean that. ❤️
5/5
GooglePaul,Jayne and Fiona what a fab team. From the moment I instructed them to the conclusion Ewe Move were available for every question I had throughout the process. They all went above and beyond to achieve a smooth transaction. Selling my house via Ewe Move was made so much easier with a team that understood the end goal! Highly recommend!! ⭐️⭐️⭐️⭐️⭐️
5/5
GooglePaul, Jane and Fiona could not have been more supportive with our house move. We have used other agents in the past, but Ewe Move gave us a much more personal and caring experience, particularly when our first sale fell through late in the process. Their advice, guidance and communication were exceptional and they kept the process moving for us, and helped to reduce the stress of moving. We would highly recommend them!
5/5
GoogleMarion at Michael Poole was extremely efficient and helpful throughout the sale of my property. She kept me fully informed at all times. I would highly recommend Michael Poole Estate Agents at Stockton on Tees.
5/5
GoogleA lovely experience with Micheal Poole as they helped us purchase our first home. Tracy and the team have been very supportive, super responsive, helped us with any questions and we’re just a really positive throughout the whole experience.
5/5
GoogleThe standard of service from the staff, particularly Debbie Watts, at Michael Poole, Billingham was excellent. Friendly and efficient we were kept informed at every step during a difficult time for us. Thank you, would definitely recommend.
5/5
GoogleThey sold your house in good time and got a good price
5/5
GoogleVery professional and friendly service. Thank you.
5/5
GoogleI recently just purchased 2 properties with debbie from the billingham branch and could not thank her and the team enough with regards to consistent feed back and updates of stages to which the process was, I will for sure be looking to deal again with her in the future for any further properties.
5/5
Googledebbie was lovely and sorted our every need
5/5
GoogleExcellent service. Debbie and the team were always polite and helpful. Answering all queries professionally and got back to us as soon as they could with any information needed.
5/5
GoogleBrilliant experience dealing with Debbie from the Billingham office. Highly recommended.
5/5
GoogleHad a call with Rich Gunter to discuss the use of Sprift. He was very informative and a joy to listen to - Absolute top bloke!
Thank you for your fantastic review! We're delighted to hear that you found your session with Rich so informative and enjoyable. We made sure to pass on your kind words as he was so pleased to hear he's been called an absolute top bloke! Kindest regards, Ellie Wilson Head of Customer Experience
5/5
GoogleI had an excellent experience with Street Ahead House Agents. the team was professional, responsive, and genuinely committed to helping me find the right property. A special thank you to Mo, who went above and beyond throughout the entire process. Mo was knowledgeable and approachable in the process.
Dear Isaias, Thank you so much for your kind words We’re delighted to hear you had such a positive experience with Streets Ahead. Our team strives to be professional, responsive, and committed to helping clients find the right property, so it’s wonderful to know that reflected in your experience A special thank you for mentioning Mo. We’ll be sure to pass on your praise for his knowledge, approachability, and dedication throughout the process. We’re thrilled we could help you find the right property and appreciate your support. Kind regards, Zoe Streets Ahead
5/5
GoogleVery professional service, highly reccomend!
Thank you for your review. We’re pleased to hear you found our service professional, and we really appreciate your recommendation.
5/5
GoogleCouldn’t have asked for anything more, Josh was extremely helpful and made our whole process as smooth and as stress free as possible.
5/5
GoogleKash was very polite at our viewing today, he didn’t rush us, let us take our time. Very much appreciated. Thank you
5/5
GoogleJack has been extremely helpful and attentive he made the sale of mums house so simple.
5/5
GoogleHad a great experience from start to finish, from the viewing of the property to the communication inbetween purporting the property. Would like to thank Jack & Leanne for all there helping finding out forever home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
