5/5
Oliver went the extra mile to be helpful. Thank you!

Trusted Agent profile Β· North Yorkshire, County Durham and Middlesbrough
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5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Oliver went the extra mile to be helpful. Thank you!
5/5
The staff at both Ingleby barwick have been amazing. Jack and Leanne have help the sale go really smoothly and in a timely manner
Thank you for your wonderful review, Jane! Weβre delighted to hear that Leanne and Andrea provided such excellent service and ensured a smooth and timely sale. Your kind words mean a lot to us, and weβll make sure to pass on your compliments to the team at both Ingleby Barwick and Yarm. π β¦
5/5
They bent over backwards re marketing and selling my old house , nothing was too much trouble for them from start to finish and I would highly recommend them if one is buying or selling property π β¦
5/5
Just want to thank the staff at Michael Poole, always stay professional throughout and are always happy to help
5/5
I would like to thank the girls at MP for being sufficient and professional from start to Finnish . Would highly recommend.
5/5
After visiting the Redcar office, Debbie in the lettings team went over and above showing me all available rental properties in Redcar, and providing information about the reforms
5/5
Fantastic customer service from all the team at Michael Poole Redcar. From valuation right through to completion their friendly, professional team made selling my house as straight forward and stress free as possible.
5/5
Fantastic customer service from all theβ¦
Fantastic customer service from all the team at Michael Poole Redcar. From valuation right through to completion their friendly, professional team made selling my house as straight forward and stress free as possible.
5/5
Sarah Stockton branch
We dealt with Sarah from the Stockton branch and she went above and beyond to help us with our house move. She made sure everything went smoothly and always kept us up to date with what was going on. The whole process was faultless due to Sarah. Thank you.
5/5
Exceptional, simply brilliant.
We recently both sold and purchased our property through Michael Poole Estate Agents in Redcar and Eston, and we cannot recommend them highly enough. From the very beginning through to exchange of contracts, Helen and the entire team, including Kirby and Isobel, were outstanding. Their communication was clear and consistent, and we always felt fully supported throughout what can be a stressful process. Their negotiation skills were exceptional, and they handled both our sale and purchase with professionalism and confidence. It genuinely felt like we were in safe hands at every stage. What truly stood out was their commitment right up to the final hours before exchange. They remained calm, proactive and incredibly supportive, ensuring everything progressed smoothly. Nothing was ever too much trouble. If you are looking for an estate agent who delivers the complete package, expertise, dedication and genuine care, Michael Poole in Redcar and Eston go above and beyond. We are now looking forward to moving into our dream bungalow, and we are so grateful for the role they played in making it happen.
5/5
Alec and his team were excellent throughout the entire sales process. Responsive, open and calm - even when faced with the odd curve ball. Couldn't recommend them enough.
5/5
Bobby at Mikeβs & Barr has been a great agent for us - proactive, knowledgeable and proactive and just straightforward and nice to deal with . Really terrific.
5/5
I just wanted to say a big thank you to Bobby who took us round the property recently in Whitstable. Was kind, Not too overbearing and I think Had just the enthusiasm to show around the house. Many thanks.
5/5
Bobby was an excellent estate agent for our viewing of a house last weekend. He was a polite, eloquent and confident young man. We took our time taking in everything & he was very good at letting us know he had another viewing to get to, without making us feel rushed (just informed us, without giving us the opinion he had to throw us out), a very friendly, professional & welcoming person.
5/5
Iβve had an excellent experience with Bobby. Heβs been incredibly helpful, friendly, and accommodating throughout the entire process. Communication has always been clear and prompt, and heβs went out of his way to make everything as smooth as possible. Highly recommend!
5/5
Great experience as a buyer with Ewe Moves. Sukhyβs communication was excellent throughout and the sale progressed quickly, meaning we got the keys before Christmas which was our target.
Thank you so much for your wonderful review! Weβre thrilled to hear that your experience with EweMove Blackheath was exemplary and that Sukhyβs communication helped make the process smooth and stress-free. We genuinely appreciate your support and kind words, and we look forward to assisting you again in the future. EweMove Blackheath & Charlton Team.
5/5
Michael Poole Middlesbrough helped me to work fast to sell my house and secure the house I wanted. Tom visited my home quickly for a valuation and took photos the same day, and also had an honest conversation about the asking price - no unrealistic prices, but the right price to sell quickly based on comparables in the area. My listing went live on the MP website the next day, with viewings organised the same day. I received an offer over asking price the day after, meaning my house was sold before it hit RightMove. Craig was especially helpful with viewings - I had to do a lot of my own viewings as requests came in so quickly that MP didn't have availability at such short notice to do accompanied viewings (though they would have accommodated this with more notice - it was my choice to do them as I needed to move quickly). He advised on how to handle difficult questions and to redirect any queries about price/offers back to the office team, and generally listened to me complain π Craig and Ruby in Middlesbrough office have continued to support me through the sale and my onward purchase, chasing solicitors and liaising with the entire chain. My sale and purchase completed this week - I'm not planning on moving again, but if I do I will use MP.
5/5
Rob help me with viewings and answering all questions that I have. I will recommend them for buying a property with.
Thank you so much for your kind review
5/5
Experience with Patrick has been seamless so far; Patrick was quick to reply to any worries and has been fantastic at liaising with the landlord and sorting out any issues . Patrick has been fantastic and would highly recommend him.
Thank you Jamie for your kind review
5/5
I had a great experience with Emma Rahman while trying to find a flat. She was incredibly helpful throughout the whole process and always kept in touch with regular updates. Communication was excellent, and she was so friendly, bubbly, and genuinely pleasant to talk to, which made everything feel much less stressful.
Thank you Laurence for your kind review
5/5
Weβve had a good experience with AbbotFox, Jennifer and Patrick have been very responsive and quickly let our property, ironing out some teething problems efficiently.
Thank you Hannah for your kind review
5/5
We had a fantastic experience working with Emma at abbotFox. She was professional, proactive, and kept us informed every step of the way. Moving can be stressful, but Emmaβs attention to detail and quick communication made the whole process much smoother. I highly recommend abbotFox and emma if youβre looking for a seamless experience!
Thank you Salitha for your kind review
5/5
Very good service, Charlie in the office has been very helpful and I appreciate the extra time he has invested to help me secure I new property
Thank you Kristian for your kind review
5/5
I am from Muve Conveyancing, and we recently had the chance to complete a purchase with Emma Rahman, who has been brilliant. The transaction went through successfully today, and Emma was completely supportive and lovely to work with throughout. It is much appreciated and we would highly recommend. Amazing work!
Thank you Emaan for your kind review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.