Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAbsolutely dreadful experience. Staff lied to both us (buyer) and the sellers after they were late informing us the offer had been accepted, and doubled down rather than apologise after being caught out. They charged the sellers close to …
5/5
GoogleI can’t recommend Michaal Hodgson highly enough! The service was amazing from start to finish. Selling my house was such a smooth and stress-free experience, thanks to their professionalism and incredible support. They kept everything …
Hello Nicola, thank you for the amazing review! Very much appreciated.
5/5
GoogleI’d like to sincerely thank Michael, Lynne and the team for your dedication and calm professionalism during the sale of my late aunt’s property. Given the difficulties along the way, your perseverance, guidance and help were invaluable. You …
That's lovely to hear Karen, thank you for the 5 star review.
5/5
GoogleAbsolutely a fantastic service from start to finish. Justine and her staff kept me up to date with everything. I would rate them 5stars plus . I have been using Paynes for over 15years who look after all my rented properties. And I have never had a reason to change . Thank you so much to everyone at Paynes.
Thank you for reviewing Payne Associates and giving us a five star review.
5/5
GoogleCompleted the letting in good time with good communication. A great service.
Thank you for your positive feedback. We’re really pleased to hear that your letting was completed promptly and that … More
5/5
GoogleAs a first time solo buyer I could not have asked for a better estate agent. They were incredibly accommodating when I would request very specific, short notice viewings and were extremely helpful with my queries throughout the process. Big thanks to Milli who was with me from day one!
Thank you so much for your lovely review. We’re absolutely delighted to hear that your experience as a first-time solo buyer was such a positive one. Buying your first home is a huge milestone, and we’re so pleased we could support you every step of the way. It’s great to know that our team were able to accommodate your viewing requests and help with your queries throughout the process. Milli will be especially pleased to read your kind words, she’s dedicated to making the journey as smooth and reassuring as possible from day one. Congratulations on your new home, and thank you again for choosing John Payne Estate Agents!
5/5
GoogleWe used Abigail Sutcliffe for our house sale after talking to a couple of estate agents in Cheltenham. We got the impression that Abby would go the extra mile to achieve our sale. Abby did a great job to find our buyer and manage the process through. This included communication with all levels of the chain, including having a good relationship with the agent we were buying from. All of this helped greatly with the sale process. Abby was also available at any time on any day: early mornings, evenings, weekends - nothing was too much trouble. Due to us having rather specific purchase requirements and being concerned it was going to take a long time to find the right property for us, we chose to sell our own property with discreet marketing, i.e. not on Rightmove etc. Abby used her contacts well, finding the right buyer and managed expectations with them well. I would definitely recommend Abby.
Thank you Ian for sharing so much detail - Abigail is a true professional and hard working agent that loves getting clients the right result and helping make such a difference. With best wishes Gavin Wallace MD Residential
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
TrustpilotEveryone in Guisborough was friendly…
Everyone in Guisborough was friendly and attentive - thank you
5/5
TrustpilotDealt with Alisha & Sophie in…
Dealt with Alisha & Sophie in Guisborough and they were very helpful.
5/5
GoogleExceptional service, couldn’t be happier
5/5
GoogleExcellent service
5/5
GoogleI can’t recommend A1 Conveyancing highly enough, and in particular Hollie and Grace, who recently handled two house sales for me. From start to finish, Hollie and Grace were absolutely fantastic. They were professional, efficient, and incredibly responsive, keeping me informed at every stage and explaining everything clearly. Managing one sale can be stressful enough, but handling two at the same time was made completely manageable thanks to their organisation, attention to detail, and calm, reassuring approach. Nothing was ever too much trouble, deadlines were met without issue, and I always felt confident that everything was in safe hands. Their communication was outstanding, and it genuinely felt like they cared about getting the best outcome for me. If you’re looking for a conveyancing team that is reliable, knowledgeable, and a pleasure to deal with, I wouldn’t hesitate to recommend A1 Conveyancing, especially Hollie and Grace. An excellent experience from start to finish.
1/5
GoogleBy far in a way the worst estate agent I have ever rented through. 1. They forgot about the viewing I had booked, so they had to divert someone who turned up 45 mins late. …
Thank you for sharing your experience. We sincerely apologise for the issues you faced with our service, this is disappointing to hear. We value your feedback and invite you to contact us directly to discuss your concerns further should you wish.
5/5
GoogleThe app itself is easy to use. They provide a good onboarding call to all new members. Any issues after that, they sort there and then. Very much a can-do approach.
1/5
GoogleBroken software, unethical billing, terrible support. The product didn't work, they refused to refund, then kept charging me after I cancelled. When I raised my legal rights, their rep Aidan just copy-pasted the same response. Currently disputing with my bank. Avoid.
5/5
GoogleThe innovation and AI development for inventories is excellent, smooth ease of use. Love it
5/5
GoogleThis service has been immeasurably beneficial - we love it especially the AI version. Our landlords are very impressed with the reports too. The reports are easy to do and as time saving as physically possible. Inventory Base ensures no stone is left unturned regarding how property condition is documented. Thanks Aidan for a fabulous onboarding experience.
5/5
GoogleWe have used Inventory Base for some time and find it to be an essential tool in terms of our property management service. Prior to this inspecting properties was cumbersome and involved more administration work in the office. The app is brilliant and has never let us down. I like the way you can design your own templates. If we have a question the instant chat feature is excellent and prompt.
That is fabulous to hear Maria and thank you so much for the 5 star review!!! We are constantly striving to improve your experience with our services and are over the moon that you rate us so highly!
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent software for Inventory Clerks. Customer service fast and helpful. Couldn't ask for anything more
5/5
GoogleAwesome piece of software! I literally run my entire company with this from booking appointments, invoicing etc etc Its easy to use and together with excellent customer service makes it easily the most recommendable piece of software! Wishing the team all the best and massive growth in the future : ) Raffy
5/5
GoogleRating only, no written review.
Thanks for the Great rating Sarah
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
