Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleTracy Bennett has been absolutely amazing throughout what has been a long nine-month process. She worked tirelessly to push the sale forward and consistently went above and beyond in her role. Tracy answered countless phone calls during this time, always with genuine care, patience, and dedication to achieving the best possible outcome for us.
Although the result wasn’t what we had hoped for, the level of service we received was exceptional. Tracy’s commitment, professionalism, and support never wavered, and we are incredibly grateful for all her efforts. I would highly recommend her to anyone looking for an estate agent who truly goes the extra mile.
Lauren · 6 March 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleWe were looking for a quick sale and good advice on how to achieve that in a quiet time of year. Victoria from the Nunthorpe office was really good in managing the pricing and the prospective purchasers to make a really successful and speedy sale. We found the response time to any queries excellent and the communication on progress of the sale very helpful. We would highly recommend Victoria and the team at Michael Poole and would definitely use their services again.
P · 6 March 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleWe have recently gone through the usually stressful process of selling our home, I have to say this time “stressful” is not a word I need to use to describe the experience!
Victoria Wood at Nunthorpe made our experience seamless! Such a professional and friendly person to help us through the process, Victoria was on hand to answer all our questions, navigating us through the sales processes, with a lot of viewings arranged by Victoria and subsequent offers received we were able to discuss them in a relaxed manner and take our time to reach the right decisions for ourselves. There was no pressure in any of the process and right through to completion she was on hand to keep us up to date.
If you are considering a house sale in the near future around Nunthorpe Marton area I would highly recommend Victoria from the Nunthorpe office, also a mention to Roberta who was equally as helpful if ever Victoria wasn’t on hand. Thank you so much for helping and guiding us through. 10/10!!
Andrew · 6 March 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleWe achieved full asking price and the property sold within weeks, which was fantastic. The overall process turned into a long one due to solicitors and the chain, but Emeline kept everything moving and maintained pressure throughout.
She was proactive, responsive, and consistently reassuring at what was honestly one of the most stressful times. Her communication was clear, calm and professional from start to finish.
Thank you Emeline, we genuinely couldn’t have asked for better support. Highly recommended!
Paul · 5 March 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleWe can honestly say that dealing with Michael Poole Billingham was the best choice we had made for selling our property. We met Matthew first who came to give us a valuation and explained the processes in selling our property he was very professional with exceptional market knowledge.
Then we met Debbie the Sales negotiator. Working with Debbie was an absolute pleasure. I suppose with selling any property it is very stressful. However, Debbie and her team were genuinely caring and supportive, working professionally, with outstanding communication skills. We have to say Debbie and her team went above and beyond and for that, we are so grateful.
Lynne · 5 March 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleWe recently used the Billingham branch of Michael Poole for our house sale, and the service we received was excellent from start to finish.
Debbie, our negotiator, was superb throughout the entire process. She consistently kept us informed, regularly chased progress with all parties involved, and made sure nothing was left drifting. Communication during a house move is everything, and Debbie absolutely delivered. If I was asked about our move and had to single out one individual who truly made a difference, Debbie would be the standout name without hesitation.
People often say that an estate agent’s job is simply to get your property listed on Rightmove. But once a sale progresses, and especially when things become complicated, that’s when you realise how much a good estate agent is worth. In those moments, their experience, persistence and communication are worth their weight in gold. Debbie embodied exactly that.
I wouldn’t hesitate to recommend the team at Michael Poole in Billingham, and in particular Debbie, to anyone looking to move home.
James · 5 March 2026 · Michael Poole Billingham
★★★★★ 1/5
GoogleI’m appalled by the level of service I received.
For me to not be involved in an accident and for your solicitor to come to court to represent me and still lose the case is shocking. Seemed like he was on work experience on the day and didn’t have a leg to stand on compared to the other parties solicitor who was asking all the questions.
Next time I should just represent myself, or better yet just admit liability even when it’s not my fault. I was under the impression that Shamima would be handling my case, only for her to inform me someone else (with no backbone) will be representing me the week of the court date.
Tanfeez · 5 March 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleRating only, no written review.
Ben · 5 March 2026 · Michael Poole Nunthorpe
★★★★★ 1/5
GoogleNo progress since 2024. My case is still unsettled and keeps being passed between case handlers
Felix · 5 March 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleQuick sale with great communication. Felt they were definitely working for us unlike my previous agent.
Helen · 5 March 2026 · Michael Poole Coulby Newham
Agent replied · 5 August 2026
That's great feedback Helen, thank you
★★★★★ 5/5
GoogleAndrea and team have been so helpful and friendly throughout the entire selling process. Jenny has been especially helpful in keeping on top of the conveyancing and progressing this to ensure a swift completion. Would highly recommend!
Kim · 5 March 2026 · Michael Poole Coulby Newham
Agent replied · 5 August 2026
Thank you for the 5 star review and kind recommendation Kim, all the best to you and Sam for the future
★★★★★ 5/5
GoogleWe had a fantastic experience while searching for our new home. Charlotte was incredibly knowledgeable and guided us throughout the process, helping us secure a great deal.”
Bruno · 4 March 2026 · Michael Poole Billingham
Agent replied · 4 June 2026
That's wonderful to hear! We're thrilled that Charlotte was able to assist you in finding your new home and making the process a smooth and successful one. If you ever need more help in the future, feel free to reach out to us again!
★★★★★ 5/5
GoogleViewed a property yesterday with Chloe and we were super impressed with her professionalism & dedication to meet us. Floods, road closures, a jog to the property, instead of postponing she was determined to get there! Whilst the property …
Jo · 4 March 2026 · Michael Poole Billingham
Agent replied · 4 June 2026
Thank you for the wonderful feedback! Chloe truly goes above and beyond for her clients, and it's great to hear that despite the property not meeting your requirements, you still had a positive experience with her. We appreciate your kind words and look forward to assisting you in the future.
★★★★★ 5/5
GoogleWhat can I say Chloe and Charlotte have been proactive, communicative and professional from day one. We could only view at 5.30 pm but no issues to them they booked in viewings to suit us even showing us other properties nearby.
The waiting game once we offered felt like forever but they were on the case following up each day until we reached an amount that suited both parties. They go above and beyond nothing is too much trouble behaving as if it is their own business I always felt they had our interests at heart. Cannot recommend enough if you are selling or buying in their area then you can’t get better ⭐️⭐️⭐️⭐️
Debbie · 4 March 2026 · Michael Poole Billingham
Agent replied · 4 June 2026
Thank you so much for your kind words! We are thrilled to hear that Chloe and Charlotte provided you with such a positive experience. They truly care about their clients and always go the extra mile to ensure their needs are met. We appreciate your recommendation and thank you for trusting us with your buying process! ⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleFriendly and helpful estate agents. Thank you all for your help recently.
Neil · 4 March 2026 · Michael Poole Ingleby Barwick
★★★★★ 1/5
GoogleNot a reputable estate agent, they deliberately market properties at well under the market value to secure a quick sale and not in the interest of their clients. If you want a decent estate agent in the Hartford area there are many better choices than this outfit.
Jay · 4 March 2026 · Michael Poole Ingleby Barwick
★★★★★ 1/5
Googleterrible! totally user unfriendly and not even set up correctly for bank account codes postscript: two years later forced to use Thirdfort again - so many secret work arounds required to actually comply with the requirements that not even a qualification in forensic science would help. Would give zero if possible though support staff are nice enough
Ed · 4 March 2026 · Michael Poole Redcar
Agent replied · 4 July 2026
Hi Edward, thank you for the feedback and I am sorry to hear that you found the app not to be user friendly.
We utilise OpenBanking technology to satisfy the bank statement element of the checks, but it sounds like you may have encountered some difficulty here. It would be really helpful to understand more on what happened, so if you are able to provide any further information to feedback@thirdfort.com it would be appreciated. Our Support team are also here to assist if you require any help. You can reach us Mon-Fri on +441617680083, via livechat within the app or by emailing help@thirdfort.com. Best wishes, Kim - Thirdfort Support
★★★★★ 1/5
GoogleI was amazed how bad is Thirdfort. I was stuck in a loop taking repeated pictures of my up-to-date NFC equipped passport that yielded an error but no error number/ID. There was no escape option, even though the app promises an alternative approach. When? A count down would be useful. 'Technical issues' generally means that some script kiddy has not done his/her CS 101 homework. Eventually I went back and tried the no-passport route. I sent a photo of my passport (sic), a selfie and recorded a short video. This wasted a lot of time - much more than 5 minutes, more like an hour including having no utility bills less than 3 months old (it is February) so eventually used a recent bank statement pdf just to link me to my address. I don't like broadcasting our financial details - they are none of anyone's business. Not good.
John · 4 March 2026 · Michael Poole Redcar
★★★★★ 5/5
GoogleDanielle from Thirdfort customer service was amazing. She was professional, knowledgeable and had a great telephone manner. Thank you Danielle for all your help this morning :)
David · 4 March 2026 · Michael Poole Redcar
★★★★★ 5/5
TrustpilotReally good service by Michael Poole's…
Really good service by Michael Poole's team. Alisha was a constant throughout and kept us updated.
Ian · 3 March 2026 · Michael Poole Eston
★★★★★ 5/5
GoogleRating only, no written review.
Jamie · 3 March 2026 · Michael Poole Stockton
★★★★★ 5/5
GoogleVictoria at the Michael Poole Nunthorpe branch was unbelievable. Fantastic customer service. Delivered on both property and sale and minimised all stresses for us. Thoroughly recommend
Lucy · 3 March 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleRating only, no written review.
Tom · 3 March 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleExcellent service from Emmeline throughout, and Debbie on completion day!
We had to sell our childhood home and Emmeline was sensitive and professional throughout. Highly recommend
Julie · 3 March 2026 · Michael Poole Billingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
