Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would like to say thanks very much for all service that have been delivered for me Mr Bradley is a excellent professional and gave me all support that I needed. I strongly recommend this place if you’re looking for rent a property Thanks Mr BRADLEY!
5/5
GoogleThank you so much Bradley for helping me at a very difficult time. I would definitely recommend streets ahead.
5/5
GoogleBradley Snape I was delighted by the service I was provided by this young man Cant say enough good things about him...he was a true gentleman! Sincere ,genuine and honest On the ball, knew exactly the kind of property I was looking for after our first viewing so we didn't waste each others time viewing unsuitable properties Thanks for all your help Bradley in making my property search so smooth and enjoyable and stress free with your reassurance of sorting everything effortlessly!
5/5
GoogleThank you Lindsay for a fantastic service made mine and my son's move stress free
5/5
GoogleRating only, no written review.
5/5
GoogleThe agent Lynsey understood our needs and in one week she found the PERFECT house for us. I highly recommend to have her working on your find! The process with the company was easy and fast too.
5/5
GoogleBradley Snape was amazing through my property search and I must say he is a real asset to the company! Very welcoming, polite, friendly and professional that made me feel at ease. He takes pride of his work and explained thoroughly everything, in future I will always go to Bradley. I can see him one day being a future regional manager/director and will go far in the company. Deserves a pay rise as I couldn’t speak more highly of him and will recommend him to friendls, family and colleagues.
5/5
GoogleI had a very short time to flat hunt. On my way down from Glasgow, Scotland at about 5pm on Monday, I contacted Bradley Snape, spoke about my interest in a property street ahead posted online, we booked a viewing for Wednesday as I only had two days and about ten viewings lined up with other agencies. Bradley was very down to earth and very friendly, this made the house viewing experience enjoyable. I was of the intention that I was only going to see one flat, but Bradley surpassed my expectation within the hour we blocked out for the viewing I saw 4 different properties within my location proximity and also within my budget. They all differed, one with a patio, one without but with a balcony, one with neither a patio or balcony. I was ready to pick one of the first three, however the last house viewed was the best, that i selected. I am glad I saw it last. It had both a balcony and a back garden the size of a 5- aside pitch, it is located within walking distance of both a train and tram station, and also surrounded by a park. I will be recommending street ahead to friends looking for a house and I strongly believe Bradley Snape is a great asset to the organisation, he even took out time to show me the Manor close to the property, such a great guy.
5/5
GoogleSuch as hassle free and pleasant experience in moving house which hasn't been my experience in the past with other companies. Thank you.
5/5
GoogleHad a great service and renting with them was very easy ans stress free. Thanks Bradley for all your help
5/5
GoogleBradley Shape has been helping us look for our dream flat. One day he even stayed way past his working hours to show us a property and discuss with us how we would like to move forward. He's perfectly understood what our needs are and he's shown us properties that 100% meet our criteria. It's very hard to find such a professional and patient agent. I would definitely recommend working with him if you don't want to waste time and find your dream property.
5/5
GoogleBradley Snapes has been very professional and helpful in sorting out the right property for me.
5/5
GoogleThank you to Bradley, excellent customer service. He’s very good at giving suggestions, really helpful, generous and funny. Thank you for helping me and my family, I really appreciate it.
5/5
GoogleGreat staff. Bradley was very professional! I recommend this agency to everyone!
5/5
GoogleMyles Blair is the most professional estate agent I have come across in years. He sent me the most relevant property to my search, promptly arranged a viewing with lightening speed and was very fun and friendly to deal with throughout. I am thrilled with my new home! Thanks Myles.
1/5
GoogleSuch a nightmare, real shame that we are not going todeal with streets ahead anymore, up to this morning we were fine Bradley promised that if we like the property he can get it for us for our budget, so we put in an offer (the property rent was £1550 we have given £1500 as Bradley said he can get us for this price) so after 3hours he called and trying to push us give £1575 as he said landlord changed his mind and wants £1600 now, and saying that He can try get it for £1575 if you want , oh my gosh it’s just a game our budget was clear £1500 we understand they get their commission but this puts us and many others in a horrible situation, 😠 no more dealing with streets ahead croydon
5/5
GoogleBradley has been the most helpful person , He goes the extra mile to find you a property, Bradley has understood that I'm not very good online , I would recommend to anyone who is looking for a property .
5/5
GoogleYet another successful transaction, high fee but worth it all the way Thank you Danny Midani
5/5
GoogleBig Thank you to Danny, SOLD my house in 7 days. Expensive-YES, advertising -TOP, Customer service -PERFECT, he took my call all hours of the day. Price received - FULL ASKING, HAPPY - YES. I was worried because there are 3 other properties on my road with other agents that has not shifted for 2 month + now. WELL DONE DANNY
1/5
GoogleIf it was possible to give less I would. An agent called me this morning to set up a list of viewings for the day, 4 in total. 2 of which no agent appeared to show the property. No courtesy calls, no one in their office knows who is supposed to be where. Complete time wasters. Not to mention their fees, £138 per tenant for referencing. Joke of a company, avoid at all costs.
5/5
GoogleWhilst looking for a flat Myles Blair helped my partner and I locate new place. His experience let him anticipate our needs and as a result we saw some great properties. He left a great impression on myself and my partner and will look to him next time we intend to move.
5/5
GoogleBeing a university student, and working full time I decided to move out of my family home for more independence and gain more life experiences. Working with streets ahead has been the best experience, Myles Blair helped me and my parter find such a warming place and we couldn’t be any happier. Myles managed to find a place that matched exactly what we were looking for, brought us viewings quickly and gave us the best customer service. We are grateful for his hard work. Best estate agent ! Thank you Myles
5/5
GoogleHad a few viewings with a dynamic young fellow called Bradley Snape. Nothing was too much trouble. Impeccable in every way. Whether it’s his style, manners, personable and accommodating demeanour or just his thoughtful and considerate approach. Either way I certainly hope he will be the one handing over the keys on when I move into my new home. Thank you 🙏
5/5
GoogleExcellent service Faye was very helpful and quick to respond to any of my emails. Excellent.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
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