Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,392 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

247

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2025, 2023.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The emotional pain of selling my nanas house was lifted by this company, in particular Ian who came to see the house and Megan in the office who kept me up to date all the way through. Thank you so much guys x

Shalona · 22 May 2019 · Michael Poole Eston

5/5

Google

Absolutely fantastic service from all of Michael Poole eston branch dealing with the sale of our late parents house. Can't thank you enough for your sensitivity and patience with us.

Jill · 22 May 2019 · Michael Poole Eston

4/5

Google

I’d like to thank Ashleigh in particular for her patient negotiation on the sale. She also went above and beyond to keep us up to date with the sales progress in. Many thanks

Peter · 22 May 2019 · Michael Poole Eston

5/5

Google

Georgina was great, answered emails throughout the process of buying the property and made the whole experience personal! I’d suggest her for any first time buyer. Thanks again!

Amanda · 22 May 2019 · Michael Poole Eston

5/5

Google

An excellent service, all very professional staff. Megan kept me informed throughout all the stages of my house purchase which was really appreciated thanks megan. I would highly recommend the Eston branch of michael poole estate agents.

Andy · 22 May 2019 · Michael Poole Eston

5/5

Google

Excellent service from all staff members. Particular thanks to Ashley Froom who handled all aspects of selling my property in a professional manner and kept me fully informed at all times. Well done, highly recommended.

Frank · 22 May 2019 · Michael Poole Eston

5/5

Google

I couldn’t have asked for more in a Managing Agent. Kellie dealt with my tenant, any issues that came up she was on top of them straight away. I would always recommend Michael Poole 100%, reliable, trustworthy and personable.

Lindsey · 22 May 2019 · Michael Poole Eston

5/5

Google

Great Estate Agent. Ebi whom secured our offer was a pleasure to deal with, very funny, professional and always made you feel as though there was nothing to worry about. He is the main reason we managed to get our ideal first home. So thank you so much Ebi. I would definitely recommend his service to anyone (don't believe the bad rumours of estate egents. You have many who are amazing like Ebi).

Sarah · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Pawel Serafin was great in understanding my needs and always went the extra mile on viewings especially in the evenings after work.He found the right home for me ,negotiated a fair price and I hope to move in soon.

Ajay · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Thanks to the team at croydon, always on time at viewings and very informative thanks to Faye godfree for helping my daughter who is a first time buyer

Carol · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Myles was very helpful and professional with my move and thanks for finding the right place for me, big thanks....

A · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Good Customer Service, queries were answered promptly and transition onto the new property was smooth, highly recommended Estate Agent, Cheers Myles for your time and assistance.

Joao · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Fantastic job by Myles Blair, found my new rented property within a week and the whole process to move in day took less than month! Understood exactly what I was looking for so no messing around looking at unsuitable properties. Would highly recommend his 5 star letting services.

Rosanne · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Excellent customer service, highly recommended. Thank you George Barnes 😊 …

Komal · 22 May 2019 · Michael Poole Middlesbrough

1/5

Google

I am very disappointed in the services that was made with this estate agents. First of all when I moved into my property at wandle mill it was not up to standard. The paintwork was not up to standards, there was marks all over the walls and also the oven was filthy. it was not cleaned properly. I had to pay for painters to come In as well as a cleaning company. It didn't end here. when it came to moving out I had a 6 months contract which was fine. A month before my contract was due to end I spoke to one of the property consultance who informed me that if I moved out 1 month before my ending contract date I would receive a full months rent back as well as my deposit. I was more than happy with this as I had some where els to move into. I got the consultant to confirm this in email that I would receive a full months rent back if I moved out a month before the contract ending along as I was out on the correct date and handed they keys back. Which I did. I have now been moved out of the property for 2 months. I have only just received my deposit back which I should have got back instantly. As for the months rent I have not received back! They are trying to argue that I am not due this back even though I have it in email from one of the consultants Natalie. I have been contacting them on a daily basis and I am getting no where. The reason they are trying to argue this matter is because the new tenants who they had to move in didn't end up moving in so the flat was empty for a few weeks. This is not my fault and shouldn't effect the money I am due back but the people they have working at this estate agents don't seem to understand. I have spoke to myles, and George (branch manager) and both agreed I should receive my months rent back. On passing it on to the accounts department they are trying to stick to me not receiving the rent back. the communication is terrible between employees and I have been pushed from pillar to post. I was intending to purchase a property through streets ahead but will defiantly not be going anywhere near this agency.

Reiss · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Genuinly impressed with Faye. She brokered sale/ purchase which benefited both parties, followed up where necessary and built a genuine rapport with the seller which helped in negotiation. Good local knowledge and a nice person to deal with.

Chris · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Totally recommend Street Ahead, specially Bradley he has been very helpful from day one even though we keep calling him every day for an update he did not loose his cool LOL very professional. Good job Bradley. From Marie and Louis Allas.

Marie · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Lynsey is really professional in Street ahead, she knows what she is doing and she helped me out to find the right property for us I’m very happy her service if I could I would give her 10 star

Norjat · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Amazing service received by Bradley ! The only agent who constantly stayed in touch and made sure he provided the services we required! Would definitely recommend streets ahead and if you want to get your work done faster then definitely ask for Bradley !

Ronak · 22 May 2019 · Michael Poole Middlesbrough

5/5

Google

Faye Godfrey is enthusiastic and efficient and I highly recommend her as an estate agent.

Viney · 22 May 2019 · Michael Poole Middlesbrough

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

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