5/5
The emotional pain of selling my nanas house was lifted by this company, in particular Ian who came to see the house and Megan in the office who kept me up to date all the way through. Thank you so much guys x

Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The emotional pain of selling my nanas house was lifted by this company, in particular Ian who came to see the house and Megan in the office who kept me up to date all the way through. Thank you so much guys x
5/5
Absolutely fantastic service from all of Michael Poole eston branch dealing with the sale of our late parents house. Can't thank you enough for your sensitivity and patience with us.
4/5
I’d like to thank Ashleigh in particular for her patient negotiation on the sale. She also went above and beyond to keep us up to date with the sales progress in. Many thanks
5/5
Georgina was great, answered emails throughout the process of buying the property and made the whole experience personal! I’d suggest her for any first time buyer. Thanks again!
5/5
An excellent service, all very professional staff. Megan kept me informed throughout all the stages of my house purchase which was really appreciated thanks megan. I would highly recommend the Eston branch of michael poole estate agents.
5/5
Excellent service from all staff members. Particular thanks to Ashley Froom who handled all aspects of selling my property in a professional manner and kept me fully informed at all times. Well done, highly recommended.
5/5
I couldn’t have asked for more in a Managing Agent. Kellie dealt with my tenant, any issues that came up she was on top of them straight away. I would always recommend Michael Poole 100%, reliable, trustworthy and personable.
5/5
Great Estate Agent. Ebi whom secured our offer was a pleasure to deal with, very funny, professional and always made you feel as though there was nothing to worry about. He is the main reason we managed to get our ideal first home. So thank you so much Ebi. I would definitely recommend his service to anyone (don't believe the bad rumours of estate egents. You have many who are amazing like Ebi).
5/5
Pawel Serafin was great in understanding my needs and always went the extra mile on viewings especially in the evenings after work.He found the right home for me ,negotiated a fair price and I hope to move in soon.
5/5
Thanks to the team at croydon, always on time at viewings and very informative thanks to Faye godfree for helping my daughter who is a first time buyer
1/5
Rating only, no written review.
5/5
Myles was very helpful and professional with my move and thanks for finding the right place for me, big thanks....
5/5
Good Customer Service, queries were answered promptly and transition onto the new property was smooth, highly recommended Estate Agent, Cheers Myles for your time and assistance.
5/5
Fantastic job by Myles Blair, found my new rented property within a week and the whole process to move in day took less than month! Understood exactly what I was looking for so no messing around looking at unsuitable properties. Would highly recommend his 5 star letting services.
1/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Excellent customer service, highly recommended. Thank you George Barnes 😊 …
1/5
I am very disappointed in the services that was made with this estate agents. First of all when I moved into my property at wandle mill it was not up to standard. The paintwork was not up to standards, there was marks all over the walls and also the oven was filthy. it was not cleaned properly. I had to pay for painters to come In as well as a cleaning company. It didn't end here. when it came to moving out I had a 6 months contract which was fine. A month before my contract was due to end I spoke to one of the property consultance who informed me that if I moved out 1 month before my ending contract date I would receive a full months rent back as well as my deposit. I was more than happy with this as I had some where els to move into. I got the consultant to confirm this in email that I would receive a full months rent back if I moved out a month before the contract ending along as I was out on the correct date and handed they keys back. Which I did. I have now been moved out of the property for 2 months. I have only just received my deposit back which I should have got back instantly. As for the months rent I have not received back! They are trying to argue that I am not due this back even though I have it in email from one of the consultants Natalie. I have been contacting them on a daily basis and I am getting no where. The reason they are trying to argue this matter is because the new tenants who they had to move in didn't end up moving in so the flat was empty for a few weeks. This is not my fault and shouldn't effect the money I am due back but the people they have working at this estate agents don't seem to understand. I have spoke to myles, and George (branch manager) and both agreed I should receive my months rent back. On passing it on to the accounts department they are trying to stick to me not receiving the rent back. the communication is terrible between employees and I have been pushed from pillar to post. I was intending to purchase a property through streets ahead but will defiantly not be going anywhere near this agency.
5/5
Genuinly impressed with Faye. She brokered sale/ purchase which benefited both parties, followed up where necessary and built a genuine rapport with the seller which helped in negotiation. Good local knowledge and a nice person to deal with.
5/5
Totally recommend Street Ahead, specially Bradley he has been very helpful from day one even though we keep calling him every day for an update he did not loose his cool LOL very professional. Good job Bradley. From Marie and Louis Allas.
5/5
Lynsey is really professional in Street ahead, she knows what she is doing and she helped me out to find the right property for us I’m very happy her service if I could I would give her 10 star
5/5
Amazing service received by Bradley ! The only agent who constantly stayed in touch and made sure he provided the services we required! Would definitely recommend streets ahead and if you want to get your work done faster then definitely ask for Bradley !
5/5
Is very good agenci Lynsey is fabulous
5/5
Faye Godfrey is enthusiastic and efficient and I highly recommend her as an estate agent.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.