5/5
GoogleFaye and Danny at Street Aheads have been great to deal with. This is our first home and they are guiding us through the process. Faye is very quick at responding to all our questions. I highly recommend their services.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)31 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCan't say enough good things about my experience with these guys, they talk the talk but they really walk the walk too...it has been a pleasure working with Danny, Catherine and Faye. Danny knows his market, he remains calm but quietly confident in all that he and his team can achieve, they really knocked it out the park for us, Catherine is Amazing on viewings she really gives you a sense that she knows the properties inside out and makes you feel at ease all the way through the buying and selling process, she is in her element. And lastly Faye great at keeping us informed of things never felt like we had to chase her for anything she is on top of her game..as a team their communication skills, effort levels and understanding of their clients is 2nd to none, even the staff that we didnt deal with were super friendly and always seemed happy to see us, 5 stars is not enough....would 100% recommend - Jeff
5/5
GoogleI couldn't recommend Salma more, to be honest! She was patient and frank in every exchange. And she quickly understood what I was looking for. With so much at stake, financially and emotionally, all of that was really appreciated. 5 stars.
5/5
GoogleSuperb service from George Potter. My flat was let out within days of me moving out, process was quick and easy. Highly recommended.
5/5
GoogleWe would like to write a personal thank you to Faye Godfrey from the Central Croydon branch for her constant support and efficiency with the process of buying a property. In addition, Faye has been forever accommodating thus helping us feel at ease with during a stressful time.
5/5
GoogleDespite my initial scepticism George Potter let my property for the asking rent very quickly. The whole process was very smooth and George was always friendly and helpful
5/5
GoogleBradley has help me every step of the way. Thank you
5/5
GoogleI have been looking for a house for a long time. No matter what time or any question we had Bradley was always there to help. Thank you
5/5
GoogleWe have been having a hard time looking for a home. But now we have found. Customer service is number one and I would definitely recommend. Thanks to bradley
5/5
GoogleI can only say the best about Bradley and his colleagues, very professional, friendly and a good understanding what I was looking for . Without a doubt I can recommend this team.
5/5
GoogleI would highly recommend Faye Godfrey, she’s been fantastic! Very professional and has always gone the extra mile in my search for a new property
5/5
GoogleBest Estate agent in Croydon. Myles is such a positive person! Always smiling and helping customers find the perfect flats for their needs. I highly recommend the agency and more agents like Myles. Thank you to Zeena who made the progression such a smooth experience. Amazing!
5/5
GoogleI’d like to thank Salma Ashfaq for the great customer service and attention to detail while helping me search for the property. I’ve been house hunting in Croydon area for about 6 months and the most interesting offers tailored to my requirements were coming from her. All the best!
5/5
GoogleBradley Snape was an absolute star. So courteous & professional in his manner. He made the headache of searching & finding a property so much easier than I have found it before. He will go far in this business.
5/5
GoogleBradley Snape was indespensable in my hunt for a property. Nothing was too much bother for him, and he made what usually proves to be a nightmare, plain sailing. 🙂 …
5/5
GoogleFaye Godfrey was so very helpful in helping me find a property i really loved! Great customer service!
5/5
GoogleIf you are looking at renting a property in croydon I highly recomend streets ahead and the brilliant Bradley Snape. He was so helpful from start to finish, nothing was ever too much trouble and made the whole experience smooth and even stayed past his working hours so i could view a property. Not normally one for reviews but this company and Bradley Snape deserve all the praise in the world.
5/5
GoogleI am writing this review on the service that I received from a particular estate agent-Bradley Snape. He was brilliant with helping me find exactly what I needed and me being picky this was hard. Bradley is extremely positive and sticks to his word and delivers results. I highly recommend Bradley Snape at streets ahead to EVERYBODY!
5/5
GoogleGreat service. Great agents. I’m particularly impressed with Bradley Snape. Excellent work ethic and service.
5/5
GoogleI went to the agency to enquire about a property. The service I received from the offset was impeccable. I was offered refreshments. The chairs were so comfortable. I was then greeted by an agent Bradley snape. His customer service skills and his can do attitude was the best I have ever experienced. He was smart professional. He is an asset to the company. Only wish my company had staff like him. Hey
5/5
GoogleWe were looking for a rental and from the time I have called the agency and spoke with Myles, he was very attentive and professional. We were able to arrange a viewing for the same afternoon, he showed us around and answered all our questions. Very friendly. Thank you Myles!
5/5
GoogleGreat service from streets ahead especially Faye Godfrey who’s customer service was fantastic. Very efficient and professional.
5/5
GoogleStreetsahead Croydon Central has been pleasant in helping us in our search! Special thanks to Myles who is friendly, professional and responsive in listening to our property search criteria.
5/5
GoogleI would like to thank Salma, she was very helpful, easy to speak to and understood quickly what I was looking for. She was very good at offering tailored property matches.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
