Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMichael Poole's have been able to advertise and sell my property within the week very happy with The communication's throughout big thank you to the staff and everyone A* and great job on the advertising hope to deal with again in the future best regards Carl
5/5
GoogleFriendly staff and reliable team. Previously went with another agent in the area for 12 weeks and received only 3 viewings. 2 weeks with Michael Poole, 7 viewings and an offer accepted. Highly recommended!
5/5
GoogleGreat staff, great service! Kellie is professional and helps you as she can. Thank you!
5/5
GoogleAfter hearing a lot of horror stories about people selling their house, I was very wary about the whole process. Ashley from Michael Poole has been an absolute pleasure to work with. The whole thing, from start to finish has all gone very smoothly. We sold our house in under a month! I can recommend Michael Poole without hesitation.
5/5
GoogleI have found the staff and service at Michael Poole Redcar to be professional, polite and friendly and quick. They were particularly good at communicating to me regarding viewings and feedback. I would certainly recommend them.
5/5
GooglePoole's helped me to sell my house and were very professional. They kept me up to date on all developments on the viewings and the eventual sale. They also went out of their way to help me with meter readings, mail, etc because I was away from the UK at the time. Completely hassle free. Thanks.
5/5
GoogleVery professional and efficient service. Delighted with the service I received for my house sale. Would definitely recommend.
5/5
GoogleReally good estate agents! Highly recommended. Nice people, very understanding and kind.
5/5
GoogleRating only, no written review.
Thank you for the lovely review
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleIncredible branch. Claire Yare helped throughout the whole process, she went above and beyond to make sure we were on track. Could not recommend them enough. Thank you again.
5/5
GoogleExceptional service from the team in Nunthorpe. A particular thanks to Victoria who went above and beyond to ensure the sale went smoothly.
5/5
GoogleExcellent service provided throughout the process of selling my house and the purchase of the new.Would highly recommend Vicki Phelps at the Nuthorpe branch, was there to assist at every stage during the process, very reactive and responsive and gave daily updates which was a great help for all parties.
1/5
FacebookWould never recommend renting from Michael Poole in Middlesbrough! They take ur money and charge you for things that were already damaged inside the property was spoken to so so unprofessional by Judy at the Middlesbrough branch when trying to get answers absolutely disgusting they are out to get your money for Anything!!! Will say anything to not give you your bond back and even charge 300 pound for ending a tenancy early shocking!!!
5/5
GoogleMichael Poole, particularly Matthew Hunt, were fantastic throughout the whole process, would highly recommend!
5/5
GoogleMatthew at Michael Poole was a pleasure to deal with throughout my first time buying experience. He explained things and made sure I was clear of movements at each stage. I could recommend buying a home through this agency.
5/5
GoogleOutstanding service from first viewing to completion. Megan, Matthew and Ian installed me with full confidence with their great communication skills, professionalism and genuine compassion. Great work guys. Highly recommended
5/5
GoogleA huge thank you to Matthew at Michael Poole in Billingham for going above and beyond to help with the sale of our house. I can honestly say that if it wasn't for Matthew, We wouldn't be in our new home! Michael Poole supported us every step of the way and were always on hand to provide additional advice and extra information. We would highly highly recommend and will always now be going back to Michael Poole for any sale needs. Thank you so much!
5/5
GoogleEveryone at Michael Poole were very professional, knowledgeable, helpful and kind. They went beyond expectations to make sure that my house purchase was completed quickly and efficiently. Excellent service, attractive prices and pleasant experience. I will definitely use them again
5/5
GoogleVery happy with the local service provided - as an out-of-area landlord, I've greatly appreciated being able to have my property managed by Michael Poole's lettings department.
5/5
GoogleThank you Georgina for all you help. Sold house at auction and it was really quick. Proffesional, friendly, understanding, helpful...the list goes on. Very happy with the service. Thank you kindly.
5/5
FacebookThank you to all at the Michael Poole Stockton-on-Tees branch. Our house sold within 3 days and lots of communication when needed. Thank you. Mr & Mrs Law - Merry Christmas to all
Thank you for your very kind comments Donna -Merry Christmas to you too👌
5/5
Facebookwe would highly recommend Michael Poole to anyone thinking of selling there property, the staff at Stockton branch have been amazing, Marion Shannon, Andrea and Luke, they have kept us informed every step of the way and nothing has been too much trouble!!! Thank you once again!
Thank you for your very kind comments👌
5/5
GoogleA huge thank you to Matthew at Michael Poole in Billingham for going above and beyond to help with the sale of our house. I can honestly say that if it wasn't for Matthew, We wouldn't be in our new home! Michael Poole supported us every …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
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