Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,392 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

247

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers9 reviews

4.9 / 5 Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Graham, 30 March 2016Read all 9 from sellers

Buyers2 reviews

5.0 / 5 Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Diana, 4 March 2016Read all 2 from buyers

Landlords5 reviews

5.0 / 5 I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Laura, 23 March 2016Read all 5 from landlords

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2025, 2023.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We put our house on the market with Michael Poole and within 6 weeks it had sold!! The service we received from the start to finish was exceptional! We were kept in the loop at every single point. A special mention to Ian for introducing the service to us and being very thorough throughout! Another special mention also to Megan who was very competent and kept in touch with us throughout the process! If you want to get moving quickly then Michael Poole is the estate agents for you! A very seamless and uncomplicated service! A massive thumbs up to the Michael Poole team!...keep up the good work!

A · 9 February 2020 · Michael Poole Billingham

5/5

Google

Fabulous service from the team. I was especially impressed with Vicki Phelps who was a delight to work with. Throughout the whole process, she was extremely professional. The level of service I received was exceptional, and I'd highly recommend them.

Lisa · 25 January 2020 · Michael Poole Nunthorpe

5/5

Google

We received a First Class Service from Michael Poole from the start to the end of the house selling process. We received feedback after each viewing and once the sale was agreed we were kept up to date with what was happening. I can't …

Andrew · 8 October 2019 · Michael Poole Billingham

5/5

Google

We sold mum's house recently, through the Billingham branch. I have to say it's the best experience I've ever had with an estate agent. As the house was unoccupied all of the viewings were handled by the staff at Billingham, very …

Ian · 8 October 2019 · Michael Poole Billingham

5/5

Google

Sold my house in a couple of weeks after 6 months with purple bricks. (never ever ever use purple bricks). I would recommend Michael Poole Massively. Customer service, Speed and Communication was outstanding. Thanks to Matthew and Megan …

Ben · 8 October 2019 · Michael Poole Billingham

5/5

Google

We put our house on the market with Michael Poole and within 6 weeks it had sold!! The service we received from the start to finish was exceptional! We were kept in the loop at every single point. A special mention to Ian for introducing …

Laura · 8 October 2019 · Michael Poole Billingham

5/5

Google

Fantastic staff. Very helpful and great communication. Helped us through a difficult sale and purchase making things far less stressful. …

Geoff · 4 October 2019 · Michael Poole Eston

5/5

Google

I have only recently dealt with Ashley at Michael Poole. And have felt confident in the business and response she has given me From the viewing to agreeing an offer and using the in house conveyancing team …

Trevor · 4 October 2019 · Michael Poole Eston

5/5

Google

I am very grateful to Michael Poole Estate Agents for dealing with what turned out to be a difficult sale, through no fault of theirs. In particular, Vicki Phelps worked hard to make sure that everything went as smoothly as it could, under …

Gordon · 4 October 2019 · Michael Poole Nunthorpe

5/5

Google

REDCAR BRANCH MICHAEL POOLE I would like to thank all the staff, who have helped me deal at this very …

Karen · 4 October 2019 · Michael Poole Redcar

5/5

Google

Rating only, no written review.

Lucy · 4 October 2019 · Michael Poole Redcar

5/5

Google

I would recommend Michael Poole in Ingleby to anyone, what a great service the provided, we used them for both selling and buying, we were very undecided and wanted to view a property a number of times with builders and it was no issue at …

Jolene · 3 October 2019 · Michael Poole Ingleby Barwick

5/5

Google

I cannot recommend Michael Poole estate agents enough. The whole team from start to finish were all extremely professional and nothing was too much trouble for them. …

Victoria · 3 October 2019 · Michael Poole Ingleby Barwick

5/5

Google

Really very pleased with the personal service. I was kept up to date with progress at all times throughout the process. We lost our first sale but Michael Poole’s team leapt into action to remarket the house and had several new viewings set …

Stephen · 16 September 2019 · Michael Poole Stockton

5/5

Google

MP sold my parents' house for me after probate. They were very efficient, and regular phone calls from Georgina, Connor and Maria in the office kept me up to date with progress. Friendly and professional throughout.

Prof · 16 September 2019 · Michael Poole Middlesbrough

5/5

Google

this was the first time I had used an estate agent and I'm glad it was Michael Poole. From the first time I called them they were so professional. No sooner was the property put on the market than we started getting calls to let us know …

Ian · 16 September 2019 · Michael Poole Middlesbrough

5/5

Google

From start to completion we had a totally first class professional experience. The team took all of the stress of selling out of our hands and provided a superb service from start to finish. We were kept well informed every step of the way. …

Anthony · 16 September 2019 · Michael Poole Middlesbrough

1/5

Facebook

Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.

Kamila · 29 August 2019 · Michael Poole Redcar

Agent replied

Interesting comments -will look into them👌

1/5

Facebook

Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.

Natalie · 29 August 2019 · Michael Poole Redcar

Agent replied

This is the comment back from the branch

1/5

Google

Poor communication by the staff during my search for a property to rent, really disappointed!!

Monazza · 25 August 2019 · Michael Poole Yarm (59 High Street)

5/5

Google

Wouldn’t hesitate to recommend these guys to anyone, professional, attentive and very friendly. They helped me sell my house within a week, 5 viewings in the first few days with great follow up and feedback.

David · 25 August 2019 · Michael Poole Yarm (59 High Street)

5/5

Facebook

I can highly recommend Michael Poole (Vicky Phelps Nunthorpe branch) the service we have received on the sale of our property has been exceptional. Vicky has gone above and beyond to help us sell our property and also find one. We have dealt with many estate agents whilst we were searching for the right property and none of the others compare to the customer care you receive from Michael Poole.

Helen · 6 August 2019 · Michael Poole Yarm

Agent replied · 21 March 2026

Thank you for your very kind comments - and taking the time to share them👌

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

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