5/5
Had a viewing with Catherine which was enjoyable and informative. Catherine and Danny are enthusiastic and communicate in a polite and efficient manner.

Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Had a viewing with Catherine which was enjoyable and informative. Catherine and Danny are enthusiastic and communicate in a polite and efficient manner.
1/5
I rented the property from this agency, the first issue I had was that I was waiting for the property 2 weeks because apparently they were doing an refurbishment of the property, when I received the keys and went to move staff to the property it end up that nothing was done at the property and before I received the keys I had to wait 2 hours because they said that the cleaning service is there, which was a lie same as the refurbishment of the property. I’ve send so many email to the agency about problems of the property such as broken wash machine and dishwasher. The agency is unresponsive and only thing they are calling me about is rent payment which is always payed on time.
1/5
My recent experience with this branch when purchasing a property has been the worst I have ever had. The property was misrepresented from the initial viewing and throughout the sale. The lease details, the position of the seller, the history of the marketing and future timescales were complete lies which were discovered later on. The result of the transaction was that nothing happened for 8 weeks, the sale moved nowhere and the seller ended up reducing his property from 250k to 180k, i can only imagine how much money their client has lost due to their incapability to manage a sale, poor advice and blatant deception. Danny Midani is the branch manager who dealt with the seller, he did not add an ounce of value to the transaction and the lies (it may have been cluelessness) came from a negotiator called Jo. I welcome, with pleasure, a challenge to my comments by streets ahead and have proof of all the above, I will be proceeding with a formal complaint to the company and thankfully another property.
5/5
Because this is the first time that my wife and I want to buy a house, So we are very confused about many things. Lucy is very helpful to us! She answered our questions with great enthusiasm and patience from beginning to end and met our requirements one by one. I think Lucy even did a lot of extra work for us! My wife and I are very grateful to Lucy for her help.I'm sure Lucy is the most responsible agent I've ever seen! Thanks again Lucy!
5/5
I spent weeks looking for a place with my wife. I never thought finding a place that suits could be that stressful. My wife got me a number from streetsahead which she was very confident they could help. Rayaan Hafeez picked up my call the next day. I didn't have to explain much what I wanted. He showed me very nice places which made my choice very easy. With his colleagues, Emma McKenzie and Myles, I have a nice place.
5/5
My husband and I had been looking for a place to rent and after weeks of search,he gave up. I walked into the office of street ahead and spoke to Rayaan Hafeez. My husband called him and he was very helpful to help us get a place.
5/5
I have not get a house yet but the service is good
5/5
Harry was brilliant. When we unfortunately didn't get the first flat he showed us (due to unforeseen circumstances) he worked tirelessly to find us the ideal place. Always kept us in the loop and was extremely helpful. Would certainly use again.
5/5
My experience with streets Ahead has been fantastic! I’m currently looking for my first home and it couldn’t be more enjoyable thanks to Lucy, she’s very friendly and professional! She knows exactly what I want and I look forward to her finding me my dream home.
5/5
streets ahead have been excellent. The service given by Myles Blair was second to none. So friendly, cheerful and funny I would recommend him to anybody looking to rent in Croydon
5/5
I have been searching for a place for a month and had to deal with quite a few agents. But Rayaan Hafeez was spot on for my requirement and all the three houses he showed me were good. I was stuck on the first property he showed me and finally got it! The referencing and agreement process was smooth and I should thank Zeenat for the same. I loved the digital process and everything was so transparent and smooth. Thanks for helping me find a nice place. Looking forward for more support.
5/5
Thank you Harry for your help! really kind and friendly and found us the perfect property!
4/5
We phoned and left a message and emailed about a lovely rental family home. Myles was very responsive and quickly established a rapport with us. He arranged the viewing with owner, with whom he clearly had a good rapport. When it came to price negotiation Myles put our offer to the owner with a good word, keeping us informed throughout. Thanks Myles. It all paid off!
5/5
Very professional and helpful agency, thank you! We had a pleasure to deal with Harry and he was very friendly, helpful and knowledgeable. I would recommend this agency to everyone.
5/5
Very Happy how Catherine handling the case so far. She was very helpful on the viewing of the property and answered all the questions i had in a very high professional way. Thank you for assist and taking care of the process.
4/5
Well informed agents for Croydon
5/5
Catherine has been brilliant! She is super friendly and always answers calls and messages (even on her days off). She knew exactly what type of property to show me and was very personable.
5/5
Went though a lot of viewings and dealt with a lot of different letting agencies. So it was nice to go through a letting agency who knows what they're doing. Stefanie was amazing! Friendly, fast responses and extremely helpful throughout the whole journey. She help me find the perfect place for my partner and I. She made the process of finding a place extremely simple and stress free. She managed to book us in for a last minute booking, on the day. We put in our interest and later that day we heard back with the good news! Overall, it was a very good experience.
5/5
I had gone threw many viewings, Rayaan was different from the other agencies. I would like to thank him for utmost care he had taken during the process and ensured the move happen smoothly. Also, I would like to thank Zeenat for taking it forward. Excellent Service all over!
5/5
Rayaan Hafeez is one of the most helpful agents I have come across!
5/5
Catherine provided me with a world class service and was able to answer all questions/queries i had. Anything she was unsure about she had delivered upon her promise to get back to me within a 24h period which she did. I highly recommend that she gets recognition for her job as shes great at what she does.
5/5
Rating only, no written review.
5/5
Catherine has been a pleasure to work with. Her knowledge and detail is of a very high standard and knows exactly what a buyer is looking for..always helpful and very supportive..available on days off and very efficient to respond to queries keeping us feeling assured and informed at all times..keep up the good work...
5/5
Me and my girlfriend are lucky to have the opportunity to be assist and help in our hunting after a place to rent by Gareth Fitzhugh from Croydon Streetsahead. It was a very nice experience. Hi is a very professional Agent , very responsive to our questions, fast problem solving and a genuinely kind person that really try to help you. I really recommend working with him in your future renting Hunt.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.