1/5
GoogleI walked in the other day,gave my contact details and was advised I would get a call back ,did give info what i was looking for,heard nothing since , disappointed
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)35 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)38 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)40 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)29 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleRating only, no written review.
5/5
GoogleRebecca is an amazing letting manager. She cares about tenants and try to help us during all process. Highly recommend her for letting your new house! One day on a dream world all estate agents will be like her!
5/5
GoogleBought our house through them, now selling and buying the new home through them again.. excellent service.
5/5
GoogleHighly recommend Michael Poole estate agents. The staff at the Ingleby Barwick branch were extremely helpful and efficient. Nothing is too much too ask and they were more than willing to go out of their way to answer any queries I had.
5/5
GoogleVery friendly staff, kept us informed throughout the sale process.
1/5
GooglePoor communication by the staff during my search for a property to rent, really disappointed!!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat staff
5/5
GoogleRecently bought our new house through Fine and Country, Mathew, Amanda and the team could not have been more helpful.
Agent replied · 16 May 2026
Thank you for the lovely review Jack
1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful when going through the process, outlined the process step by step and answered every query I had no matter how small. Kept me updated with the timelines of when each step would be done and how to move onto the other. Very easy. The best estate agents I have used to date and will not be using any others from now on.
4/5
GoogleGreat service at Michael Poole Nunthorpe. Special thanks to Vicky Phelps, no questions were unanswered. Professional and very quick responses to my emails . Thanks
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleExtremely professional and unbelievably helpful. Thank you
5/5
GoogleFrom start to finish, we received excellent service from all staff at the Billingham Office. Many thanks.
5/5
GoogleExcellent service from Matthew and Megan at Michael Poole, Billingham. Always on hand to answer any questions and always extremely helpful with house viewings. Would recommend to anybody.
5/5
GoogleWe received a First Class Service from Michael Poole from the start to the end of the house selling process. We received feedback after each viewing and once the sale was agreed we were kept up to date with what was happening. I can't praise the Billingham office highly enough, every member of staff we came in contact with was friendly, positive and professional. Thank you so much
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Michael Poole to help?
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Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
