Trusted Agent profile Β· North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

5,394 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,394 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

249

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Rating only, no written review.

Matthew Β· 6 February 2021 Β· Michael Poole Middlesbrough

Agent replied Β· 6 February 2024

Hi Matthew, we are sorry to see that the experience with us was only 1 star. Could we ask if there was a particular issue with our service?

5/5

Google

A very professional service from start to finish. Great quality photography and an excellent description. Advised me on price and went hgher than I expected but sold within 48 hours. I would highly recommend Michael Poole Estate Agents

JET Β· 6 February 2021 Β· Michael Poole Billingham

Agent replied

We loved reading this! Thank you so much for taking the time to leave this review for us.

4/5

Google

Rating only, no written review.

Dave Β· 2 February 2021 Β· Michael Poole Ingleby Barwick

Agent replied

Thank you, Dave. Is there something that could have been done to make this a 5 star service?

5/5

Google

Michael Poole have always been very professional and I have always had an excellent service from the team. Stacey Holmes was amazing helping me purchase my property in Ingleby and went over and above what was required outstanding service. Rebecca Tupling has also been fantastic with letting out my other property I would highly recommend her so professional and excellent service. Carolyne in sales also was efficient and so helpful brilliant team Thankyou 🌟

Heather Β· 2 February 2021 Β· Michael Poole Ingleby Barwick

Agent replied

Thank you so much, Heather! We really appreciate you taking the time to leave this review for us.

5/5

Google

Rating only, no written review.

Jeannette Β· 28 January 2021 Β· Michael Poole Middlesbrough

Agent replied

Thank you so much!

5/5

Google

1st class service from Tracy at Coulby Newham office - nothing was too much trouble for her and she was there to sort out numerous issues when others failed to help us - would highly recommend :)

Chris Β· 28 January 2021 Β· Michael Poole Middlesbrough

Agent replied

Thank you, Chris! We really appreciate it.

5/5

Google

Outstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Tracey’s service and knowledge, your definitely in good hands, thanks for everything Tracey

S Β· 28 January 2021 Β· Michael Poole Middlesbrough

Agent replied

Thank you so much!

5/5

Google

I cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy πŸ˜€πŸ˜€

Ade Β· 28 January 2021 Β· Michael Poole Middlesbrough

Agent replied

Thank you so much for your lovely words, Ade. This kind of feedback brightens up our day!

5/5

Google

From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.

Amy Β· 28 January 2021 Β· Michael Poole Middlesbrough

Agent replied

Thank you so much for your lovely words, Amy. Reviews like these are the reason we love doing what we do!

5/5

Google

Absolutely professional and very helpful with all aspects of selling and buying. Victoria Wood is so helpful and couldn’t do enough to assist me with all my enquiries throughout the sale of our property and the purchase of our new property. Always replied promptly to all my enquiries also. Would definitely recommend Michael Poole Nunthorpe office.

Debbie Β· 19 January 2021 Β· Michael Poole Nunthorpe

Agent replied

Thank you, Debbie. We love being able to assist with both the sale and purchase of your new property. Wishing you all the happiness in your new home!

5/5

Google

I dealt with a lovely lady called Victoria Wood. From the beginning, it was clear that she wanted the best for us and was willing to work hard to help us get our dream home. She made sure any worry or query was answered immediately. She looked after us and the sellers and has been gorgeous throughout! ❀️

Paige Β· 19 January 2021 Β· Michael Poole Nunthorpe

Agent replied

This is so lovely, Paige. Thank you so much for taking the time to post a review for our page - it really means a lot. Happy new home!

5/5

Google

We have sold two houses through Michael Poole and on both occasions we received excellent service, reasonably priced and fixed costs for both the agent and legal work. The team at the Billingham office were helpful, friendly and responsive to any questions or issues that came up. We are very happy with the service we received from all the team there.

Tony Β· 18 January 2021 Β· Michael Poole Billingham

Agent replied

One of the reasons we love doing what we do! Thank you so much, Tony; we really appreciate you taking the time to leave a review on our Google page.

4/5

Google

Rating only, no written review.

Richard Β· 18 January 2021 Β· Michael Poole Redcar

Agent replied

Hi Richard, thank you so much for your rating review, we appreciate it! Is there anything that we could have done to make this 5 star?

5/5

Google

Great, friendly, responsive staff. As someone looking for investments the staff at Michael pool have always communicated well and keep me up to date on developments and opportunities.

Andy Β· 13 January 2021 Β· Michael Poole Redcar

Agent replied

We love this, Andrew. Thanks so much for your great review, it means a lot!

5/5

Google

Rating only, no written review.

My Β· 10 January 2021 Β· Michael Poole Ingleby Barwick

Agent replied

Thank you so much for your star rating!

1/5

Google

Absoloutely disgusted and dissapointed in Michael Poole ingleby barwick to continue selling a property on behalf of someone who accepts an offer and then rejects it later on. In short. I placed an offer on a house which was accepted. I had asked Michael poole to remove the property from the market and list it as sold STC. They spoke to the "vendor" who had said no. They were not willing to do that. "alarm bells" started ringing but I continued in good faith to be patient. Michael Poole give me some bs reason as to why they believe the owner had not agreed to the listing being removed but we all know the real reason. After listing our home for sale. We recieved a call from Michael poole stating how the vendor wishes to remove it from the market because they couldn't find anywhere within their budget. However, after further communication with Michael poole they have stated to me "The vendor have since asked me to keep the property on the market but have said that they need well in excess of the asking price". Well why did they mess me around and accept my offer. Why not just state on the listing what they genuinly wanted. I genuinely cannot believe Michael poole is STILL willing to sell a property on behalf of someone who agrees a price in writing and then just pulls it away because they want more money. Disgusting. I have a number of various properties around the North East and can promise you now I will NEVER do business with Michael poole again.

Kris Β· 11 December 2020 Β· Michael Poole Ingleby Barwick

1/5

Google

Rating only, no written review.

Alex Β· 16 September 2020 Β· Michael Poole Redcar

5/5

Google

Matthew was brilliant with us from day one of looking to buying our new home. The service was excellent. A real pleasure to work with, nothing too much trouble. Always went out of his way to help us, very organised and friendly.

John Β· 12 August 2020 Β· Michael Poole Billingham

5/5

Google

The best marketing agencies are niche agencies because they really understand their market. If you looking for an agency who really understand property then look no further..

Harry Β· 13 July 2020 Β· Michael Poole Nunthorpe

5/5

Google

Rating only, no written review.

Angela Β· 11 July 2020 Β· Michael Poole Billingham

5/5

Google

Rating only, no written review.

Sian Β· 3 July 2020 Β· Michael Poole Billingham

5/5

Google

Used letcheck many times as a landlord. They are reliable and efficient and provide extremely comprehensive and transparent reports.

Stephen Β· 3 July 2020 Β· Michael Poole Billingham

Agent replied Β· 3 July 2026

Thank you so much for the 5 star review! It put a smile on all the teams faces.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2023, 2025.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,129.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

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