1/5
Rating only, no written review.
Agent replied Β· 6 February 2024
Hi Matthew, we are sorry to see that the experience with us was only 1 star. Could we ask if there was a particular issue with our service?

Trusted Agent profile Β· North Yorkshire, County Durham and Middlesbrough
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5,394 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,394 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
249
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Rating only, no written review.
Hi Matthew, we are sorry to see that the experience with us was only 1 star. Could we ask if there was a particular issue with our service?
5/5
Good service
5/5
A very professional service from start to finish. Great quality photography and an excellent description. Advised me on price and went hgher than I expected but sold within 48 hours. I would highly recommend Michael Poole Estate Agents
We loved reading this! Thank you so much for taking the time to leave this review for us.
4/5
Rating only, no written review.
Thank you, Dave. Is there something that could have been done to make this a 5 star service?
5/5
Michael Poole have always been very professional and I have always had an excellent service from the team. Stacey Holmes was amazing helping me purchase my property in Ingleby and went over and above what was required outstanding service. Rebecca Tupling has also been fantastic with letting out my other property I would highly recommend her so professional and excellent service. Carolyne in sales also was efficient and so helpful brilliant team Thankyou π
Thank you so much, Heather! We really appreciate you taking the time to leave this review for us.
5/5
Rating only, no written review.
Thank you so much!
5/5
1st class service from Tracy at Coulby Newham office - nothing was too much trouble for her and she was there to sort out numerous issues when others failed to help us - would highly recommend :)
Thank you, Chris! We really appreciate it.
5/5
Outstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Traceyβs service and knowledge, your definitely in good hands, thanks for everything Tracey
Thank you so much!
5/5
I cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy ππ
Thank you so much for your lovely words, Ade. This kind of feedback brightens up our day!
5/5
From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.
Thank you so much for your lovely words, Amy. Reviews like these are the reason we love doing what we do!
5/5
Absolutely professional and very helpful with all aspects of selling and buying. Victoria Wood is so helpful and couldnβt do enough to assist me with all my enquiries throughout the sale of our property and the purchase of our new property. Always replied promptly to all my enquiries also. Would definitely recommend Michael Poole Nunthorpe office.
Thank you, Debbie. We love being able to assist with both the sale and purchase of your new property. Wishing you all the happiness in your new home!
5/5
I dealt with a lovely lady called Victoria Wood. From the beginning, it was clear that she wanted the best for us and was willing to work hard to help us get our dream home. She made sure any worry or query was answered immediately. She looked after us and the sellers and has been gorgeous throughout! β€οΈ
This is so lovely, Paige. Thank you so much for taking the time to post a review for our page - it really means a lot. Happy new home!
5/5
We have sold two houses through Michael Poole and on both occasions we received excellent service, reasonably priced and fixed costs for both the agent and legal work. The team at the Billingham office were helpful, friendly and responsive to any questions or issues that came up. We are very happy with the service we received from all the team there.
One of the reasons we love doing what we do! Thank you so much, Tony; we really appreciate you taking the time to leave a review on our Google page.
4/5
Rating only, no written review.
Hi Richard, thank you so much for your rating review, we appreciate it! Is there anything that we could have done to make this 5 star?
5/5
Great, friendly, responsive staff. As someone looking for investments the staff at Michael pool have always communicated well and keep me up to date on developments and opportunities.
We love this, Andrew. Thanks so much for your great review, it means a lot!
5/5
Rating only, no written review.
Thank you so much for your star rating!
1/5
Absoloutely disgusted and dissapointed in Michael Poole ingleby barwick to continue selling a property on behalf of someone who accepts an offer and then rejects it later on. In short. I placed an offer on a house which was accepted. I had asked Michael poole to remove the property from the market and list it as sold STC. They spoke to the "vendor" who had said no. They were not willing to do that. "alarm bells" started ringing but I continued in good faith to be patient. Michael Poole give me some bs reason as to why they believe the owner had not agreed to the listing being removed but we all know the real reason. After listing our home for sale. We recieved a call from Michael poole stating how the vendor wishes to remove it from the market because they couldn't find anywhere within their budget. However, after further communication with Michael poole they have stated to me "The vendor have since asked me to keep the property on the market but have said that they need well in excess of the asking price". Well why did they mess me around and accept my offer. Why not just state on the listing what they genuinly wanted. I genuinely cannot believe Michael poole is STILL willing to sell a property on behalf of someone who agrees a price in writing and then just pulls it away because they want more money. Disgusting. I have a number of various properties around the North East and can promise you now I will NEVER do business with Michael poole again.
1/5
They don't ring you back.
1/5
Rating only, no written review.
5/5
Matthew was brilliant with us from day one of looking to buying our new home. The service was excellent. A real pleasure to work with, nothing too much trouble. Always went out of his way to help us, very organised and friendly.
5/5
The best marketing agencies are niche agencies because they really understand their market. If you looking for an agency who really understand property then look no further..
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Used letcheck many times as a landlord. They are reliable and efficient and provide extremely comprehensive and transparent reports.
Thank you so much for the 5 star review! It put a smile on all the teams faces.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.