Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,394 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,394 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
249
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTracy Bennett at Michael Poole coulby Newham dealt with every enquiry I threw at her when I was buying a property. Returned calls, emails etc. All in the middle of a pandemic that made buying and selling property a frustrating experience. Tracy, thank you.
Thank you, Neil! We appreciate you leaving this lovely review for us.
5/5
GoogleExcellent service, so grateful to Vicki she helped me throughout the whole process highly recommend. Thank you again.
Thank you, Leanne! We appreciate you taking the time to leave this for us.
5/5
GoogleRating only, no written review.
5/5
GoogleInfomation provided was first class
5/5
GoogleRating only, no written review.
Thank you for your 5 star review!
5/5
GoogleRating only, no written review.
Thank you, Susan!
5/5
GoogleMarion was always helpful and chased things up for me. I always got a response if I had a query. On the day of my move she helped push things along for me. I can't fault the service I received.
Thank you for your lovely words, Anne. We're so happy to hear this :)
5/5
GoogleI would fully recommend Michael Poole Stockton branch. Professional, very helpful and always responded to any queries I had promptly. Marion was friendly and approachable, kept me uptodate at all times. Couldn't thank the team enough. Brilliant from start to finish.
Thank you, Siobhan. We're happy to hear this!
5/5
GoogleFantastic company. Professional and super friendly. From start to finish Luke and Amber did everything they could for me and sold my house in 2weeks!! Couldn’t fault them at all and would recommend them to anyone thinking of selling their home.
Amazing to have such lovely customers, thank you for such kind words. Best regards Luke
5/5
GoogleFrom initial valuation to handover of keys, the service provided was first class. We dealt with Marion and nothing was too much effort, we were kept fully up to date at all stages of the process. Would recommend to anybody considering putting their house on the market
Thank you, Bryan. We are glad to have been able to make the process of selling as smooth as possible for you!
5/5
GoogleVictoria and the MP team are second to none for service and knowledge. Wouldn’t use anyone else for buying/selling in the Nunthorpe area.
Thank you, Mark. We appreciate this so much!
5/5
GoogleVery professional and responsive service offered by Vicki and the team. Pleased so far with the progress and proceedings in purchasing a new property. would highly recommend
Thank you, Adam. This is a lovely review.
1/5
GoogleRating only, no written review.
5/5
GoogleVery friendly and helpful.
5/5
GoogleCurrently Going through our Sale with M.P Nunthorpe at the Minute. Vicki Phelps is our point of contact and She Is Excellent. She Keeps us Very informed with regular updates on the chain, and was also very impressive and Professional during the Marketing and Viewings stage. Keep up the Good Work! Highly reccomended 5*
We're glad to hear this, Paul; thank you so much for leaving your kind words!
5/5
GoogleGreat service and results from Michael Poole, special thanks to Tracy who dealt with my sale.
Thank you so much, Paul!
5/5
GoogleVery professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .
Thank you, Paul. We really appreciate you taking the time to leave this review for us.
5/5
GoogleVicki was really helpful throughout the process of us selling our property. She sold our house within 24 hours! And kept us up to date with the progress of the sale from start to finish. Would definitely recommend!
Thank you so much, Katie!
5/5
TrustpilotGreat purchase experience!
Maria in the Sales team was very helpful in assisting my purchase of a house. She always kept me up to date, and was never pushy with me. Quick response time to any questions I had and was very informative of the process as a first time buyer. Very pleasant experience! Thanks so much!
Thank you so much, Ben! :)
5/5
TrustpilotProfessional and extremely helpful at Michael Poole Billingham
Rachel & Matthew at Michael Poole Billingham have been extremely helpful, answering all our questions knowledgeably, working tirelessly and steering us through the process of the sale expertly. Thank you both
Hi Linda, we truly appreciate your review. Thank you for taking the time to leave this for us!
5/5
GoogleReally good service. I was kept updated with the process and nothing was too much for the staff when it came to help and advice. Can’t praise them enough.
Thank you for your lovely words, this means so much!
5/5
GoogleA great experience so far with getting my house put on the Market, its been made really easy by the professionalism of the people at the Coulby office, Tracy and Anna have been very easy to deal with and I’ve had a lot of interest in the few weeks its been on the market, I now have an offer for the full asking price, what more could you ask! Thanks everyone at MP.
We loved reading this! Thank you so much, Ian :)
5/5
GoogleGreat service provided by very professional people. Throughout my dealings with Michael Poole we have had constant updates, help and advice where required and an all round fantastic service.
Thank you so much, Nick. We appreciate it!
5/5
GoogleThe service I have recieved from Michael Poole has been absolutely outstanding especially Sophie she has been fantastic with anything I have asked her and sorted it immediately. I cant recommend them enough. Carol Tosun
Thank you so much, Carol. This was lovely to read!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
