Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

Verified

Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,394 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,394 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

249

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers9 reviews

4.9 / 5 Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Graham, 30 March 2016Read all 9 from sellers

Buyers2 reviews

5.0 / 5 Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Diana, 4 March 2016Read all 2 from buyers

Landlords5 reviews

5.0 / 5 I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Laura, 23 March 2016Read all 5 from landlords

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Rating only, no written review.

Luke · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you, Luke! Is there anything else we could have done to make this 5 star?

5/5

Google

Very professional service

Craig · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you so much, Craig!

4/5

Google

I found the staff to be professional and helpful.

Richard · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you, Richard. We really appreciate it! Is there anyway we could have made your experience 5 star?

5/5

Google

Leanne was great, friendly, extremely helpful and was a pleasure speaking to. Definitely recommend to anyone in the future x

Katherine · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you, Katherine. We really appreciate your lovely words!

5/5

Google

Always found staff & company polite & informative throughout the sale of our property in these times of difficult circumstances. Many thanks to Maria & staff in concluding the sale.

David · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you so much for taking the time to leave a review, David! It's truly appreciated.

5/5

Google

Lovely professional staff at the Middlesbrough store. Made everything easy for us while moving and put our minds at ease. Thank you so much.

Emily · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you, Emily!

5/5

Google

Professional & friendly staff who kept me updated throughout the whole process. I would happily recommend and would use again if I were to ever need their service. Keep up the great work guys!

Amanda · 15 May 2021 · Michael Poole Middlesbrough

5/5

Google

Having used Michael Poole's Estate Agents in the past, I was quick to sell more property through them, as everything they have promised to do they have followed through with. The full team are totally engaged with what is going on in addition to continual updates throughout the process.

MZR · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you so much, Zafran. We really appreciate your feedback and we love knowing that our team have helped you throughout the selling process.

5/5

Google

Maria of Michael Poole, Middlesbrough has been very helpful during the sale of our parents house. Keeping in contact with updates all through the sale, would definitely recommend Michael Poole. Sue & Liz

Andrew · 15 May 2021 · Michael Poole Middlesbrough

Agent replied · 6 February 2024

Thank you so much, we really appreciate this!

5/5

Google

Michael and Rory have just sold a property for me, in lockdown. From start to finish, it’s been THE smoothest property transaction I’ve ever been involved in. They were glaring streets ahead at the valuation stage ( when compared to other agents), and the great standard of service didn’t slip all the way through the transaction.

Sarah · 11 May 2021 · Michael Poole Nunthorpe

5/5

Google

Brilliant service from Michael and his team on my recent house sale. Great attention to detail and dialogue throughout from the initial valuation through to completion. Highly recommended!

Matt · 11 May 2021 · Michael Poole Nunthorpe

5/5

Google

Rating only, no written review.

Sarah · 2 May 2021 · Michael Poole Middlesbrough

Agent replied

Thank you, Sarah!

5/5

Google

Rating only, no written review.

Sarah · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you, Sarah!

5/5

Google

Great service and results from Michael Poole, special thanks to Tracy who dealt with my sale.

Paul · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you so much, Paul!

5/5

Google

Kept me informed all the way.

Anita · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you, Anita!

5/5

Google

Tracy Bennett at Michael Poole coulby Newham dealt with every enquiry I threw at her when I was buying a property. Returned calls, emails etc. All in the middle of a pandemic that made buying and selling property a frustrating experience. Tracy, thank you.

Neil · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you, Neil! We appreciate you leaving this lovely review for us.

5/5

Google

Very professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .

Paul · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you, Paul. We really appreciate you taking the time to leave this review for us.

5/5

Google

Really good service. I was kept updated with the process and nothing was too much for the staff when it came to help and advice. Can’t praise them enough.

Stephen · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you for your lovely words, this means so much!

5/5

Google

Rating only, no written review.

Jeannette · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you so much!

5/5

Google

1st class service from Tracy at Coulby Newham office - nothing was too much trouble for her and she was there to sort out numerous issues when others failed to help us - would highly recommend :)

Chris · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you, Chris! We really appreciate it.

5/5

Google

Outstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Tracey’s service and knowledge, your definitely in good hands, thanks for everything Tracey

S · 13 April 2021 · Michael Poole Coulby Newham

Agent replied

Thank you so much!

5/5

Google

I can't fault how brilliant the redcar office have been during the sale of my house. Sophie in particular has been amazing. Chasing updates and passing on messages from the buyer when both sets of solicitors weren't replying to us. Ill certainly be doing business with them again in the future. I highly recommend.

Jknemma · 11 April 2021 · Michael Poole Redcar

Agent replied

Thank you for your lovely words, we really appreciate it!

4/5

Google

Rating only, no written review.

Kathryn · 5 April 2021 · Michael Poole Ingleby Barwick

Agent replied

Thank you, Kathryn! Is there anyway we could have made this 5 star for you?

5/5

Google

Kept me informed all the way.

Anita · 2 April 2021 · Michael Poole Middlesbrough

Agent replied

Thank you, Anita!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2023, 2025.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

Want Michael Poole to help?

Send Michael Poole a message.

What do you need help with?

Michael Poole will use your details to contact you about this. See our privacy notice.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent