1/5
GoogleRating only, no written review.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,129 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH898 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH590 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)37 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent service. Real pleasure from day one. Allowed to view at my own pace. Nothing too much trouble with all questions answered (no flannel). Frequent updates on progress. If you are thinking of buying a property in the Billingham area I highly recommend contacting Megan and Matthew.
5/5
GoogleRush Witt had many viewings on our previously advertised house and sold it relatively quickly in the not so great climate regardless of its previous failings. Ours was a not so straight forward sale in the end. it took longer than expected …
Agent replied · 22 June 2026
Many thanks for you review Jenna, your words are much appreciated!
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleFriendly estate agents.
3/5
GoogleHard to contact
4/5
GoogleEfficient service. Dreadful to try and contact by phone.
2/5
GoogleWebsite keeps going down but excellent choice of homes
2/5
GoogleDon’t expect your deposit back, had to fight with them to get my deposit back.
5/5
GoogleFantastic service. At last an estate agency you can trust, the staff are friendly ,service is great
5/5
GoogleOn behalf of my partner Peter Stirland he would like to thank you for the excellent service throughout the sale of his property 5star rating all the way
5/5
GoogleCommunication to begin with was little bit slow and confusing, but once Lawrence was in control it was excellent. Regular updates on progress. Overall a very professional service. Thank you
5/5
GoogleThis was my first experience of Michael Poole & I was very pleased with the service. I was kept informed at every stage of the selling process, by telephone, text and/or email. Text notifications in advance of every viewing was very helpful indeed. Everyone I had dealings with were most helpful, going beyond their remit on several occasions & I'd like to take this opportunity to thank Maria specifically for her advice.
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2026
EweMove Estate Agents Strood- thankyou so much for your 5 star review of our Estate Agents. We really appreciate you taking the time to review and we hope we can be of assistance again in the future.
5/5
GoogleToday on the 5th of June 2020 we completed on our sale. This is the first time we have sold a property and after vetting the usual high street estate agents it was a breath of fresh air having John from Ewe Move on our sofa. Honest, diligent and hardworking. Our property was strategically marketed and we had an acceptable offer within 2-3 weeks. It didn’t stop there, John successfully drove the sale through to exchange, maintaining contact with the buyer, our conveyancer and ourselves. We didn’t have to do any chasing! A 5 star recommendation from me.
Agent replied · 21 June 2026
Thank you Dan, it was a pleasure helping you and Lauren with the sale of your property. Best wishes for the future, John
5/5
GoogleAmazing service, we needed some guidance on social media platforms, and an insight into online marketing. Atish and his team were on hand to give us amazing advice, tips and knowledge for us to branch out online. Highly recommended.
5/5
GoogleGreat experience with Metric Connect. Very polite, friendly, efficient and professional. They understood my vision very quickly. I never realised how important social media is for building a business. Highly recommend this company, thanks!
5/5
GoogleI am enjoying learning more about how Social Media can help our business. Thanks for the great advice and step by step guidance on how we can develop content that adds value to our clients.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleThanks Stephanie for your help you are the best agent I meet in London!
4/5
GoogleI found that the agent (Stephanie) who assisted me was very helpful, she regularly contacted me when she felt appropriate properties came on the market. Her customer service was very good I felt that I was being taken seriously. If a suitable property came on the market I am sure I would have been contacted.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Michael Poole to help?
Send Michael Poole a message.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
