★★★★★ 5/5
GoogleThanks Kate for all your help ( and shared sense of humour which was much needed at times) . You worked so hard to get the whole chain sorted ( even contacting me when I was abroad
Vicky · 6 July 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your kind words, Vicky! I'm thrilled to hear that my support and sense of humor helped you during the process. It was a pleasure to assist you and ensure everything was sorted out, even while you were abroad. Your feedback means a lot to us at DDM Residential, and we look forward to helping you again in the future!
★★★★★ 5/5
GoogleGreat service from Kate and Anya.
Thank you
Alistair · 6 July 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you, Alistair! We're thrilled to hear that you received great service from Kate and Anya. At DDM Residential, we pride ourselves on providing exceptional client care, and your feedback truly brightens our day. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleRico and Indra were a pleasure to work with! I recently moved to the UK and am also self-employed. After not having the best experience with other agents, Rico made the whole process super easy. Sorted out a professional guarantor for me and got everything finalised in a couple of days. Highly recommend working with them for your next lease!
Yash · 5 July 2026 · JLL Kensington
Agent replied · 19 July 2026
Thank you, Yash. We're delighted that Rico and Indra made your move to the UK so smooth, especially given the complexities of being self-employed. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleExcellent work from Kyle Yousif, he is very kind and helpful!!
Electra · 4 July 2026 · JLL Stratford
Agent replied · 7 July 2026
Thank you so much, Electra. We're delighted that Kyle provided such kind and helpful service. Kyle and the Stratford team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleAlessandra and Hanan were extremely kind and professional throughout our apartment rental. We couldn't be more grateful. Fully recommended.
Matías · 3 July 2026 · JLL Finsbury Park
Agent replied · 6 July 2026
Thank you so much, Matías. We're delighted that Alessandra and Hanan provided such kind and professional service throughout your rental. They and the Finsbury Park team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKyle was incredibly responsive and helpful!
Akino · 3 July 2026 · JLL Stratford
Agent replied · 7 July 2026
Thank you so much, Akino. We're delighted that Kyle was so responsive and helpful throughout your experience. Kyle and the Stratford team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful.
I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant.
Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.
Fan · 3 July 2026 · JLL Greenwich
Agent replied · 3 September 2026
Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided you with such excellent service throughout your tenancy. Your kind words about Keely's responsiveness and professionalism mean a great deal to us. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleGeorge Reeves is truly an asset to this organisation. We’ve recently rented an apartment marketed and managed by JLL and throughout the process George has been open, responsive and always willing to help. George, your dedication to customer service shines through, you’ve genuinely made the process run smoothly, thank you!
Sherry · 3 July 2026 · JLL Kensington
Agent replied · 3 July 2026
Thank you so much, Sherry. We're delighted that George provided such responsive and dedicated service throughout your rental process. He will be thrilled to hear how much his support meant to you. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWorking with Charlie was such a big help. He managed to help us secure a property that seemed like it was going to fall through, but he reassured us that nevertheless he would find a way to solve it and he did!
Elaina · 2 July 2026 · JLL Nine Elms
Agent replied · 3 July 2026
Thank you so much, Elaina. We're delighted that Charlie was able to help you secure your property and provided such reassuring support when things seemed uncertain. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful.
I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant.
Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.
Fan · 2 July 2026 · JLL Blackheath
Agent replied · 2 September 2026
Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided you with such excellent service throughout your tenancy. Your kind words about Keely's responsiveness and professionalism mean a great deal to us. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleAlice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!
Katie · 2 July 2026 · JLL City of London
Agent replied · 2 August 2026
Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.
★★★★★ 5/5
GoogleThis is my third year living in my current home. JLL is a great help and very professional. Finding my current apartment was a breeze, from the viewing to signing the contract and moving in. Especially earlier this year, when there were some minor issues with the apartment that required communication with the landlord for repairs, JLL's professional service was exceptional. My Senior Property Manager, Keely Wesley, was particularly helpful, facilitating a lot between me and the landlord. I'm truly happy to have met the JLL team.
Fonda · 1 July 2026 · JLL Blackheath
Agent replied · 30 June 2026
Thank you so much, Fonda. We're delighted that Keely Wesley and the team have provided such professional service throughout your tenancy, from your initial move-in to facilitating repairs this year. Keely will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleHere's a more direct version that focuses on your experience without making unsupported allegations:
Avoid if you're a landlord looking for proper property management.
My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent.
Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property.
With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience.
If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well, it's how they deal with problems. In my experience, they fell well short.
P · 1 July 2026 · JLL Blackheath
Agent replied · 30 June 2026
Thank you for taking the time to share your feedback, P G. We don't appear to have any records under this name, but we'd really value the opportunity to look into this further and discuss your concerns directly. Please contact Suth.luciancanbert@jll.com, and we'll prioritise investigating this matter with you.
★★★★★ 5/5
GoogleWhen looking to buy in Greenwich, we viewed a number of properties with Michael and Sam, and they stood out for being so helpful, honest and intelligent. They listened to what we were looking for, and really got it. They are obviously knowledgeable about the area and the different developments and we learned a lot from them that helped in our search. When on the fence about viewing properties, we tended to go for it with JLL where we wouldn't with other agencies, because we knew it would be a good experience with either of them.
Juliet · 1 July 2026 · JLL Blackheath
Agent replied · 19 June 2026
Thank you so much, Juliet. We're delighted that Michael and Sam could support you so well in your search. They'll be thrilled to hear that their knowledge of Greenwich and the local developments made such a positive difference to your experience. We truly appreciate you taking the time to share this feedback.
★★★★★ 1/5
GoogleExtremely poor property management by JLL.
Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils.
We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired.
A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified.
On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update.
JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.
Francesco · 1 July 2026 · JLL Blackheath
Agent replied · 19 June 2026
Thank you for sharing your feedback, Francesco. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this with you directly and urgently. Please contact Suth Lucian Canbert at Suth.luciancanbert@jll.com so we can look into this matter.
★★★★★ 4/5
GoogleI had a great experience when I was a tenant with JLL.
Ms. Keely Wesley helped me with managing the concerns pertaining to the property and she was especially helpful for resolving a long-standing issue with one of the utility suppliers.
Also a shout out to Sam Palmer for his assistance with acquiring the property.
As a side note, I did have some concerns about the check-out report prepared during end-of-tenancy, just an honest feedback.
Shruti · 1 July 2026 · JLL Blackheath
Agent replied · 22 June 2026
Thank you so much, Shruti. We're delighted that Keely and Sam were able to support you so well throughout your tenancy and acquisition. They'll both be thrilled to hear this feedback. We also really appreciate your honest note about the check-out report, feedback like this helps us continuously improve our service. Thank you for taking the time to share your experience with us.
★★★★★ 5/5
GoogleThanks Kyle for kind guidance and detailed introduction of apartment I’m interested in. Also appreciate for coordinating the time!! Nice job!
Jessie · 30 June 2026 · JLL Stratford
Agent replied · 2 July 2026
Thank you so much, Jessie. We're delighted that Kyle provided such helpful guidance during your viewing. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a pleasant experience with JLL as the property managers, in particular Angela Wyles. Angela has been responsive and very caring, really listening to my needs, even after moving out, she continued to make herself available.
Larisa · 30 June 2026 · JLL Nine Elms
Agent replied · 1 July 2026
Thank you so much, Larisa. We're delighted that Angela provided such attentive support throughout your tenancy and beyond. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful.
I would especially like to thank the property manager, Keely Wesley, who was …
Fan · 30 June 2026 · JLL Blackheath
Agent replied · 19 June 2026
Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided you with such excellent service throughout your tenancy. Your kind words about Keely's responsiveness and professionalism mean a great deal to us. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleThank you to Hanan Qassem for her excellent professional service.
Russell · 28 June 2026 · JLL Finsbury Park
Agent replied · 29 June 2026
Thank you so much, Russell. We're delighted that Hanan Qassem provided such excellent professional service. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleGreat agency! Special thanks to Tianne for fast and efficient process.
Tamara · 28 June 2026 · JLL Stratford
Agent replied · 29 June 2026
Thank you so much, Tamara. We're delighted that Tianne made the process fast and efficient for you. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful.
I would especially like to thank the property manager, Keely Wesley, who was …
Fan · 28 June 2026 · JLL Greenwich
Agent replied · 18 June 2026
Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided you with such excellent service throughout your tenancy. Your kind words about Keely's responsiveness and professionalism mean a great deal to us. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleRating only, no written review.
The · 28 June 2026 · JLL Chelsea
★★★★★ 5/5
GoogleKate at the Barton office has been brilliant in helping me buy my first home and I would highly recommend her to anyone
Steve · 27 June 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you so much for your wonderful review, Steve! We're thrilled to hear that Kate provided you with exceptional support in buying your first home. Your recommendation means a lot to us at DDM Residential, and we wish you all the best in your new home. If you need any further assistance in the future, don’t hesitate to reach out!
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