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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,385 reviews across 14 offices and 4 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,858

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

99

Reviews on The Trusted Agent

All 14 offices

Trustpilot logo

410

Reviews on Trustpilot

All 14 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 4,838 reviews on Google only. Show every review

5/5

Google

Great experience working with JLL and Tommie in particular! He was very efficient and gave timely updates throughout, which made the whole process really smooth and stress-free. Would definitely recommend him to anyone looking for a reliable agent.

Julija · 4 August 2026 · JLL Chelsea

Agent replied · 5 August 2026

Thank you so much, Julija. We're delighted that Tommie provided you with such efficient service and timely updates throughout the process. He will be thrilled to hear this wonderful recommendation. We truly appreciate you taking the time to share your experience.

5/5

Google

Tianne Harvey was brilliant, super responsive and helpful always there to answer a question and get the ball rolling. Would highly recommend and am grateful for her assistance.

Max · 4 August 2026 · JLL Stratford

Agent replied · 5 August 2026

Thank you so much, Max. We're delighted that Tianne was so responsive and helpful, always there to answer your questions and keep things moving. She will be thrilled to hear this wonderful recommendation. We truly appreciate you taking the time to share your experience.

5/5

Google

Signed my first lease with Adam Garson, couldn’t recommend more. Brillant service, he took the time to explain things, and detail location, offer advice. Easy and efficient process throughout.

Max · 4 August 2026 · JLL Canary Wharf

Agent replied · 5 August 2026

Thank you so much, Max. We're delighted that Adam provided you with such brilliant service for your first lease, taking the time to explain everything and make the process so easy and efficient. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Highly recommend Ashton. Extremely professional and knowledgeable!

James · 3 August 2026 · JLL Greenwich

Agent replied · 5 August 2026

Thank you so much, James. We're delighted that Ashton provided you with such professional and knowledgeable service. He will be thrilled to hear this wonderful recommendation. We truly appreciate you taking the time to share your experience.

5/5

Google

Just to say thanks for excellent help and advice for our recent move up North. Given the issues we faced you help and assurance with this sale was excellent.

Graham · 1 August 2026 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words, Graham! We're thrilled to hear that our support made your move up North smoother, especially given the challenges you faced. At DDM Residential, we strive to provide excellent service and guidance during such important transitions. If you need anything else in the future, don't hesitate to reach out. Safe travels to your new home!

5/5

Google

michaela was excellent at keeping us up to date.oliver and maomi were very helpful also

Steve · 1 August 2026 · JLL/ WA Ellis Knightsbridge

5/5

Google

Top service from George Reeves everything went smoothly and speedy

Boris · 31 July 2026 · JLL Kensington

Agent replied · 5 August 2026

Thank you so much, Boris. We're delighted that George provided you with such top service and made everything go so smoothly and speedily. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Kate was absolutely wonderful. So efficient with causing things that were required for a recent sale and purchase. Her calm manner reassured myself all the way throughout. Would thoroughly recommend thank you Kate and Anya

Julia · 31 July 2026 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your wonderful feedback, Julia! We’re thrilled to hear that Kate provided you with such efficient and calming support during your sale and purchase. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best wishes from the DDM Residential team!

5/5

Google

Kate was absolutely wonderful. So efficient with causing things that were required for a recent sale and purchase. Her calm manner reassured myself all the way throughout. Would thoroughly recommend thank you Kate and Anya

Julia · 30 July 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your wonderful feedback, Julia! We’re thrilled to hear that Kate provided you with such efficient and calming support during your sale and purchase. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best wishes from the DDM Residential team!

5/5

Google

Keely has been very helpful during our checkout process and we got a good outcome on our deposit

Olivia · 29 July 2026 · JLL Greenwich

Agent replied · 5 August 2026

Thank you so much, Olivia. We're delighted that Keely was so helpful during your checkout process and that you achieved a good outcome with your deposit. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

We had two flat tours with Kyle, who was extremely helpful, friendly and polite during the process!

Scott · 29 July 2026 · JLL Stratford

Agent replied · 5 August 2026

Thank you so much, Scott. We're delighted that Kyle was so helpful, friendly and polite during your viewings. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

George Reeves provided excellent service throughout the entire process. He was professional, friendly, and always willing to help with any questions I had. He made everything straightforward and stress-free, and I really appreciated his responsiveness and attention to detail.

Rita · 29 July 2026 · JLL Kensington

Agent replied · 5 August 2026

Thank you so much, Rita. We're delighted that George provided you with such excellent service throughout the entire process, making everything feel straightforward and stress-free. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Rating only, no written review.

Zhou · 28 July 2026 · JLL Canary Wharf

Agent replied · 5 August 2026

Thank you so much, Zhou. We're delighted you had such a positive experience with us at Canary Wharf. We truly appreciate you taking the time to leave this rating.

5/5

Google

Dovile and the Greenwich JLL team were very fast and professional. We were very pleased with their services, and the fact that we found tenants so quickly was a huge relief.

Melissa · 28 July 2026 · JLL Blackheath

Agent replied · 5 August 2026

Thank you so much, Melissa. We're delighted that Dovile and the team provided such fast and professional service, and that you found tenants so quickly. They will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Steph and Xavier were very helpful for me to look for the flat and move in smoothly

Rebecca · 27 July 2026 · JLL Nine Elms

Agent replied · 5 August 2026

Thank you so much, Rebecca. We're delighted that Steph and Xavier were able to help you find your flat and ensure such a smooth move-in. They will both be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Great service from Kate and Anya. Thank you

Alistair · 27 July 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you, Alistair! We're thrilled to hear that you received great service from Kate and Anya. At DDM Residential, we pride ourselves on providing exceptional client care, and your feedback truly brightens our day. We look forward to assisting you again in the future!

5/5

Google

Really love this agency! I’ve been working with Xav and he was great at finding properties that truly matched what I was looking for. Highly recommend!

Mariia · 21 July 2026 · JLL Nine Elms

Agent replied · 22 July 2026

Thank you so much, Mariia. We're delighted that Xav was able to find you the perfect property. He and the Nine Elms lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

I'm renting thru JLL Greenwich for last 7 years now and they are the best team. Keely W. who is my property manager for Granite Apartments is the absolute star. Arranging vendors to fix stuff quickly and always keeping me informed of what's going on and what I should be aware of.

Anna · 21 July 2026 · JLL Greenwich

Agent replied · 22 July 2026

Thank you so much, Anna. We're delighted that Keely and the Greenwich team have provided you with such excellent service over the years. Your loyalty means the world to us, and Keely will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Our flat search was super easy thanks to Kyle skills, he really understood our family needs to find the appropriate offer, and the process was absolutely seamless!

Yanis · 20 July 2026 · JLL Stratford

Agent replied · 21 July 2026

Thank you so much, Yanis. We're delighted that Kyle made your flat search so smooth and understood exactly what your family needed. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Kyle has been responsive and helpful in the process of our getting our flat! Always quick to respond and giving updates.

Russell · 20 July 2026 · JLL Stratford

Agent replied · 20 July 2026

Thank you so much, Russell. We're delighted that Kyle provided such responsive and helpful service throughout your flat search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

1/5

Google

Big mistake that they are leaving the West End…

Dad's · 17 July 2026 · JLL Mayfair & Marylebone

5/5

Google

As a landlord, I received the most professional, speedy services from both Rosie and Hanan at Woodberry Down lettings. They're quick to respond to any questions a first-time landlord would have, and their execution was precise, above industry standard, and simply brilliant! Highly recommended for those who are looking for the most suitable tenants for your property!

Baixi · 17 July 2026 · JLL Finsbury Park

Agent replied · 24 June 2026

Thank you so much, Baixi. We're delighted that Rosie and Hanan could provide you with such professional and speedy service during your first experience as a landlord. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Alessandra was very helpful throughout the whole tenancy process. She guided us through the contract signing, was always responsive, and made everything clear and straightforward. She was friendly, approachable, and always willing to help whenever we had questions. It was a pleasure dealing with her, and we really appreciated her support.

Manuela · 17 July 2026 · JLL Finsbury Park

Agent replied · 3 July 2026

Thank you so much, Manuela. We're delighted that Alessandra provided such helpful and approachable support throughout your tenancy process. She will be thrilled to hear how much her guidance meant to you. We truly appreciate you taking the time to share your experience.

5/5

Google

Exceptional service and an overall great experience renting my apartment through JLL. Charlie was extremely helpful, kind and professional from day one. He made the whole process feel smooth and reassuring, with clear communication, quick responses and genuine care throughout. He was always happy to answer my questions and went above and beyond to make sure everything was handled properly. Joanna was also very helpful and supportive with everything leading up to the move, making sure the final steps were clear and well organised. I’m very grateful to Charlie, Joanna, and the JLL team for their hard work and dedication. Thank you for helping me find my new home!

Ishta · 16 July 2026 · JLL Nine Elms

Agent replied · 8 July 2026

Thank you so much, Ishta. We're delighted that Charlie and Joanna provided such excellent support throughout your tenancy journey. They'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

Want JLL to help?

Send JLL a message.

What do you need help with?

JLL will use your details to contact you about this. See our privacy notice.

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