5/5
The Trusted Agentexcellent client experience,
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing a rental property
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on The Trusted Agent
Showing 99 reviews on The Trusted Agent only. Show every review
The Trusted Agent5/5
The Trusted AgentSimple clear & easy process
Very helpful, friendly & efficient staff. Everything was explained unlike previous estate agents I have used in the past.
5/5
The Trusted AgentExcelency
This is to certify that we had deal with Jll Kensington Branch since 2014 through buying ,renting and managing our flat at 375 KHS and it was really an excellent Agent in all aspects and we are satisfied with all the services and jobs they are given to us.
5/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentExcellent service for overseas owner
We recently acquired a flat in London and the level of service by all personnel at the branch were highly satisfactory specially being an overseas owner. They were able to respond and help with all queries efficiently. A very satisfying experience.
5/5
The Trusted AgentA very personal service from a very professional team.
As a landlord, my service experience has been at best variable with other London agents. However, JLL have really lived up to expectation by being realistic in their estimates, timescales and general 'reading' of the market. And although my experience with the Canary Wharf office has been limited only to a small number of the team, there is a prevailing sense of everyone serving their clients needs on all sides with a collective determination in delivering great customer service. I would like to commend in particular Sophie Webb for her outstanding support and great efficiency always. She is professional in her dealings but also extremely personable with a ready smile and terrific sense of humour. People like Sophie engender a sense of confidence and reassurance that my affairs are in good hands. Well done all !
5/5
The Trusted AgentI could not have had a better experience
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble than Tim des Forges to make it easy from day one. He used his expertise and kindly went far beyond what I could have expected - stepping in when there was a leak (twice), liaising with various removals men as I did not live near, phoning me when I was abroad, and, best of all, putting me in touch with a solicitor for whom the word problem did not exist.
5/5
The Trusted AgentA very good experience
Sometimes when you are looking to rent you browse through many properties available through different agencies. As I was looking, I came across W.A.Ellis many times and I realized that they have so many properties. Especially the properties that fit my exact criteria and also in my opinion they have good prices when comparing to other agencies. I am also from another country (Thailand) and I have never rented before.So I am not at all familiar with the process. W.A. Ellis made it very easy for me. They replied very quick, sometimes almost immediately after any of my inquiries and were very patient with my many questions. So, I had a very good experience.
4/5
The Trusted AgentJLL OVERALL portrays an experienced, attentive and effective agent.
It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to jll.. A WEAKNESS IN UK PROPERTY Industry is the TDS.. A SCHEME WHICH ONLY SERVES THE TENANT AND NOT THE PROPERTY OWNER. TDS MUST BE SERIOUSLY REVIEWED TO INCLUDE A FAIR AND BALANCED APPROACH TO PROTECT THE LANDLORDS INTERESTS AS WELL. OTHERWISE, I as an OVERSEAS Buyer WOULD like to LOOK TOWARDS A NEW SCHEME SET UP WHERE THE interests and SAFETY OF OUR PROPERTY IS ALSO GUARDED from careless tenants. Another area to review is your panel of contractors, in areas of pricing, responsibility, honesty and quality of work. Jll has to look harder into the above areas and to represent landlords interests more. Personally, apart from the 3 major points of weakness, JLL has a few key staff who are consistently focused, patient, responsible, professional and tries their best to provide the service due. They represent the jll image. Ask me who they are and I'm happy to divulge. Wish jll the best and hope to see some real improvements in the near future. All best.
5/5
The Trusted AgentSales and Letting services
Excellent service from Alex @ JLL Greenwich who managed my sales and Whitney @ JLL Nine Elms who managed my letting – Like to say a big thank you to you both and your team for all your help and professionalism throughout the whole process.
5/5
The Trusted AgentFast, professional service - delighted!
Being the reluctant land lady that I am, trying to find new tenants always fills me with 'the fear'! I need not have worried this time. The team at JLL Blackheath found me not 1, not 2 but 3 viable tenants who all offered the asking price on the flat, all I had to do was chose which one to take (all professional couples) & Hayley took care of the rest of the negotiations ensuring minimal void & maximum peace of mind. Thank you ladies, you are the best....
5/5
The Trusted AgentJade Jeffrey was outstanding !
Would like to say that Jade Jeffrey(Property manager) is absolutely outstanding. She dealt with all our quarries professionally and quickly. In 5 years of my rental history she has been the most helpful property manager without doubt. Jade is a credit to JLL.
5/5
The Trusted AgentFinding someone to rent my studio Wharf on the thames
Jll were very professional friendly , and extremely helpful . I would recommend them to my friends .Within a month a lovely couple were found , and Jll sorted everything ..
5/5
The Trusted AgentGood, responsive and very professional
Rating only, no written review.
5/5
The Trusted AgentExcellent service
The team at JLL Canary Wharf have been excellent as managing agents for my property for over 3 years. The team is very responsive and easy to deal with.
5/5
The Trusted AgentBest agent
Jennifer Dawson from JLL canary wharf was amazing during our flat search, she helped us a lot. She is really professional in her work, every time we saw a property she was coming with all the details of it. She answered all the questions regarding the flats. She gave us different options to live in with details of each one. Highly recommend and definitely will go to her again if want to find another place.
5/5
The Trusted AgentExcellent service
Sincere thanks for Your support and kindness I shall always remember with much gratitude. Wanted to put in writing how incredibly impressed I am with Your professionalism. Renting and subsequently buying a beautiful property in the highly sought after area of Central London was a seamless process that many could be jealous of. Consider myself extremely fortunate to have been offered Your time and expertise. Will certainly recommend Your services and use again myself in the future. Wishing You all the very best. Special thanks to Charlotte Malone, Michael Whittaker and Jalal Ahmed.
5/5
The Trusted Agentsuccessfully re-let my apartment with excellent service and seamless timing
Jennifer Dawson helps me secure new tenant within short time and negotiate a good deal with seamless transfer to new occupier. The JLL team includes property management, account management, and letting agents all serve together to deliver a thorough real estate service for overseas investors like me.
5/5
The Trusted AgentGreat Service and Excellent Customer Care
Daniel has been amazing!! He has sourced properties for our international client base and guided us through negotiations when selling prime properties in London. Truly first class. Overall, a really professional service which I cannot recommend highly enough. Mike
5/5
The Trusted AgentWa Ellis and David mills
David Mills is the best agent for anything you need in london. He found us our dream property and worked hard to negotiate an amazing deal.
5/5
The Trusted AgentSo great to deal with!
David Mills was such a saviour from the very beginning! Being a young family moving from Sydney to London, he made the transition as easy as possible. He was so efficient and reliable, always following through with keeping in contact. Marta then took over our contract and she has also been fabulous to deal with, sorting out any minor issues we have had with our flat asap. We have dealt with a lot of Real Estate Agencies in the past in Australia, buying and renting and these guys have come out on top for sure. A great start to our family adventure in London. Thanks for making life easy!
5/5
The Trusted AgentEfficient -Good communication and professional
The communication was excellent; People who work on this agency are very professional, efficient. They answer quicly to all requests. I recommand this agency for all type of transactions.
5/5
The Trusted AgentExcellent Service Provided by the team
I am a relocation agent and work for Dwellworks. This was a slightly unusual homesearch in that my clients ended up sourcing the property through a friend of a friend - therefore I didn't secure the property for them and negotiations had already been completed before I was involved. I got involved once the offer on the property was accepted. David who was my first contact at the agent and was extremely helpful and sympathetic towards my clients situation as they had some paperwork / visa issues which could have easily meant that they lost the property - however, this wasn't the case and David worked hard to ensure that this didn't happen in a relaxed and professional manner to make me and my client feel at ease and more relaxed about the situation. He went over and above in dealing with my clients requests and ensured that they were all agreed to by the landlord. My second contact was Amie. Again, she went over and above in her level of service ensuring that all the paperwork and the lease process went smoothly. Again, she went the extra mile to ensure that all my clients demands and questions were answered. It was a real pleasure working with them both and the agents as a whole. It was quite a 'stressful' homesearch at points and they both definitely made it easier! Thank you!
5/5
The Trusted Agentprofessional and transparent.
Dealing with WA Ellis and in particular Daniel Wiggins was refreshing in comparison to your standard Estate Agent. Daniel was extremely helpful and I always knew what to expect next. I felt that nothing was too much trouble and he certainly helped in securing the purchase of an apartment. I would certainly recommend Daniel and WA Ellis.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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Send JLL a message.
