Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
Send JLL a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleTianne was an amazing estate agent and was very transparent and she was extremely helpful, she made our experience swift!
Thank you so much, Obray. We're delighted that Tianne provided such transparent and helpful service to make your experience so swift. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleWe recently purchased a property through JLL! As first time buyers, we have often been told how difficult the process is. The whole process was as smooth as it possibly could have been. …
Thank you so much, Georgina. We're absolutely delighted that Ashton made your first purchase feel so smooth and straightforward, and that he was there to support you throughout the entire process. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleFrom moment one of viewing our new home Dovile was helpful, knowledgeable and most importantly made us feel welcome. During the entire process of filling out all the paperwork that comes with …
Thank you so much, Jeremy. We're delighted that Dovile and Isobel made you feel so welcome and supported you with such patience throughout the entire process. They will both be thrilled to hear this wonderful recommendation of them and the whole Greenwich team. We truly appreciate you taking the time to share your experience.
5/5
GoogleAshton from JLL was nothing short of outstanding. I couldn't recommend him and the team highly enough. He made the entire process of selling our home feel smooth, straightforward, and stress-free from start to finish. …
Thank you so much for this wonderful feedback. We're absolutely delighted that Ashton made your home sale feel so smooth and stress-free, and that his expertise and communication helped you exchange and complete on time. He and the team … More
5/5
GoogleI’m grateful to Rosie at JLL for being so amazingly helpful and patient throughout my purchase of my new home. From the very first viewing up to completion a couple of days ago, Rosie has been fabulous- responsive, efficient and very patient with my many questions at various points in the process. She was a pleasure to work with and I appreciate it greatly. Thank you!
Thank you so much, Ann. We're delighted that Rosie made your home purchase such a positive experience from viewing through to completion. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleHanan from JLL is a superstar. She was absolutely lovely to work with from start to finish. She had fantastic communication, was on time, showed the flat with patience and made sure next steps were clear. She also recently helped me escalate an issue we've been having with my current property manager from the china desk (this is not even her area but she was happy to provide support where she could). JLL really can't ask for a better team member!
Thank you so much, Amy. We're delighted that Hanan provided such excellent service throughout your experience. She'll be thrilled to hear this feedback, and we're grateful she could assist with your property management matter too. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with Siobhan and Joanna. They were both incredibly helpful, friendly, and professional throughout the whole process. They made everything easy and were always happy to assist with any questions or requests. I really appreciate their excellent service and would highly recommend them. Thank you both!
Thank you so much, Abdullah. We're delighted that Siobhan and Joanna made your experience so smooth and straightforward. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
1/5
GoogleVery unprofessional. Organised a viewing with Gemma at the Stratford office, and on the day she was completely unable to be contacted. No messages or calls had gone through. No prior notice that she would not come to the viewing or that anything had happened to the booking. I travelled over an hour for this viewing only to be ghosted by the agent.
5/5
GoogleGreat service helpful team , Johanna and Xav have been very helpful
Thank you so much, Drheba. We're delighted that Johanna and Xav provided such helpful support throughout your experience. The Nine Elms team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
1/5
GoogleI viewed this property with JLL on 21 May 2026, made an offer, and moved in on 14 August 2026. I am paying £2,730 per month for a 38 m² studio, and the condition in which JLL handed over this property was absolutely disgraceful. Before moving in, I had already agreed with the landlord that I would pay ALL costs myself to remove the extremely old and filthy black sofa and replace it with a new L-shaped sofa. A property at this price should never have been handed over with furniture in that condition. When I arrived, the flat was covered in dust, there were spider webs in three out of four corners of the balcony, and black and red marks on the walls. Despite this, Ms Tiffany from JLL told me the property had been cleaned the day before my arrival. If this is what JLL considers professionally cleaned, that is shocking. During my viewing on 21 May, Ms Amelia from JLL personally noticed that the curtains needed repairing. I did not even point them out. She noticed them herself, took photographs on her phone and told me they would be repaired. Almost three months later, I moved in and they were still exactly the same. The mattress was completely yellow. On the actual day I moved in, the landlord and I had to buy a new mattress and split the cost 50/50. Again, I had to personally pay to correct something that should have been dealt with before handover. The bathroom sink was completely blocked. Water did not drain, leaving yellow dirty water with black debris sitting in the basin for hours. On the first day of a £2,730-per-month tenancy, I did not even have a functioning bathroom sink in which to wash my hands. The kitchen sink was also missing its drain filter/strainer, leaving an extremely large open hole, wide enough that even a drinking glass could easily fall straight through it. How is something this basic not checked before handing over a property? Even more seriously, both the main entrance door handle and bathroom door handle were coming apart. The main door handle could drop down and become trapped against the wall, making it difficult for someone inside to open the door. What happens during a fire, flood or medical emergency? This is a safety issue, not a cosmetic problem. The balcony cushions were unbelievably filthy. Cushions that were supposed to be white had turned almost black, and one even had what clearly appeared to be a cigarette burn hole in it. What makes this worse is the difference in urgency. Emails and WhatsApp messages about problems can go unanswered for days, including communication with Ms Tiffany, and I have written records of this. But when JLL wanted the rent and deposit, there was suddenly urgency to send the payment receipt “ASAP.” So collecting thousands of pounds from the tenant is urgent, but providing a clean, safe and properly functioning home apparently is not. For £2,730 PER MONTH, I was handed a property with a filthy sofa, a yellow mattress, unrepaired curtains previously identified and photographed by Ms Amelia, dust, stained walls, spider webs, unusable balcony cushions, a completely blocked bathroom sink, a kitchen sink missing its drain strainer and unsafe door handles, while Ms Tiffany told me it had been cleaned the previous day. Completely unacceptable. SHAME ON YOU, JLL.
5/5
GoogleJoe assisted me from start to finish in selling my home in Whitchurch. He valued my home, gave brilliant feedback in regards to completing a few tweaks prior to putting the house on the market which was very helpful and advice I wished for. Joe has provided prompt updates throughout the process from viewing requests & feedback, to the sales progression which was so reassuring and chased solicitors when needed without hesitation or prompting. I could not fault his customer service one bit and he in fact valued and assisted with the sale of this same property that I bought through Wilkinsons 3 years ago and I couldn’t fault the customer service then. Would highly recommend as a returning customer, thank you so much!
Francine, it was lovely to have you as a buyer then seller. We wish you all the best in your new home.
5/5
GoogleI had a great experience working with Lauren, Rico, and Indra from JLL. From start to finish, the communication was excellent, and I was kept updated throughout the entire process. …
Thank you so much, Rosie. We're delighted that Lauren, Rico, and Indra provided such attentive service throughout your letting journey. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleJoe assisted me from start to finish in selling my home in Whitchurch. He valued my home, gave brilliant feedback in regards to completing a few tweaks prior to putting the house on the market which was very helpful and advice I wished for. Joe has provided prompt updates throughout the process from viewing requests & feedback, to the sales progression which was so reassuring and chased solicitors when needed without hesitation or prompting. I could not fault his customer service one bit and he in fact valued and assisted with the sale of this same property that I bought through Wilkinsons 3 years ago and I couldn’t fault the customer service then. Would highly recommend as a returning customer, thank you so much!
Francine, it was lovely to have you as a buyer then seller. We wish you all the best in your new home.
5/5
GoogleKyle at JLL Stratford was fantastic to deal with. He was really responsive throughout and took the time to properly understand what we were looking for. Made the whole process much easier, would definitely recommend.
Thank you so much, Georgia. We're delighted that Kyle could take the time to understand your needs and make the process so smooth for you. Kyle will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleIsobel and the team were great in managing our rental experience from start to finish
Thank you so much, Alex. We're delighted that Isobel and the team could support you so well throughout your tenancy. They'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with JLL Chelsea, especially with Joshua Greaves who helped me throughout the whole process of securing my flat. He was always helpful, responsive and made everything very straightforward. Really happy with the service and would definitely recommend!
Thank you so much, Aida. We're delighted that Joshua and the team could make your experience so smooth and straightforward. Joshua will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleExcellent experience renting with JLL. My husband and I needed to find an apartment in central London in a short period of time. Xavier was super attentive, responsive and diligent to identify an apartment which met all of our requirements and to steward the rental referencing and closure process. Would highly recommend!
Thank you so much, Angella. We're delighted that Xavier was able to help you find the perfect apartment in such a short timeframe. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle is helpful and patient; he takes me to view the property and follows up promptly. Very reliable and nice.
Thank you so much, Jiayi. We're delighted that Kyle provided such excellent service during your property search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with JLL. House hunting is tough in London but Kyle was super helpful and friendly.
Thank you so much, Asiya. We're delighted that Kyle made your house hunting experience a positive one. The Stratford lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle was very helpful and kind, everything was clear, he was professional and communicative. Made the viewing memorable.
Thank you so much, River. We're delighted that Kyle provided such a professional and memorable viewing experience for you. The Stratford lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI was working with Keely Wesley, who was always helpful, proactive and professional
Thank you so much, Inna. We're delighted that Keely has been so helpful, proactive and professional in supporting you. She will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleExcellent professional support and guidance throughout the whole process . Highly recommend this company for any land or house sale . Simon in particular is very knowledgable and led us through with very sound advice at all stages of the land development and subsequent sale of our property
Thank you. We were delighted to enhance the value so dramatically and you were such great clients that listened all the way through the journey. Team work!
5/5
GoogleExcellent professional support and guidance throughout the whole process . Highly recommend this company for any land or house sale . Simon in particular is very knowledgable and led us through with very sound advice at all stages of the land development and subsequent sale of our property
Thank you. We were delighted to enhance the value so dramatically and you were such great clients that listened all the way through the journey. Team work!
5/5
GoogleJust to say thanks for excellent help and advice for our recent move up North. Given the issues we faced you help and assurance with this sale was excellent.
Thank you so much for your kind words, Graham! We're thrilled to hear that our support made your move up North smoother, especially given the challenges you faced. At DDM Residential, we strive to provide excellent service and guidance during such important transitions. If you need anything else in the future, don't hesitate to reach out. Safe travels to your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
Send JLL a message.
