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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,384 reviews across 14 offices and 4 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,858

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

99

Reviews on The Trusted Agent

All 14 offices

Trustpilot logo

409

Reviews on Trustpilot

All 14 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 4,838 reviews on Google only. Show every review

5/5

Google

This is long overdue but Hanan Qasseem was immensely helpful in finding us our current flat for our family and we are delighted with it. She went above and beyond to ensure we were happy as well as our landlady. Top notch agent!

Ladane · 4 September 2026 · JLL Finsbury Park

Agent replied · 8 September 2026

Thank you so much, Ladane. We're delighted that Hanan provided such excellent service in helping you find your family home. Her commitment to ensuring both you and your landlady were happy truly reflects the care we aim to deliver. We really appreciate you taking the time to share your experience.

5/5

Google

We had a great experience with Charlie while finding our new flat. He was friendly, transparent and always quick to respond, and his clear communication helped us secure our new home. We really appreciated all his help and would definitely recommend him!

Hannah · 4 September 2026 · JLL Nine Elms

Agent replied · 8 September 2026

Thank you so much, Hannah. We're delighted that Charlie provided such excellent service in helping you secure your new home. His dedication to clear communication and responsiveness truly reflects the standards we strive for. We really appreciate you taking the time to share your experience.

5/5

Google

I had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, quick to respond, and genuinely always super helpful and happy to help throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!

Marlena · 4 September 2026 · JLL Greenwich

Agent replied · 5 September 2026

Thank you so much, Marlena. We're delighted that Keely made your tenancy smooth and stress-free. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

I had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, quick to respond, and genuinely always super helpful and happy to help throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!

Marlena · 3 September 2026 · JLL Blackheath

Agent replied · 4 September 2026

Thank you so much, Marlena. We're delighted that Keely made your tenancy smooth and stress-free. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Extremely helpful letting agency. Miss Hanan Qassem always responded promptly, was very reassuring and helped me throughout the whole ordeal. I couldn't reccomend them enough!

Beliz · 3 September 2026 · JLL Finsbury Park

Agent replied · 5 September 2026

Extremely helpful letting agency. Miss Hanan Qassem always responded promptly, was very reassuring and helped me throughout the whole ordeal. I couldn't reccomend them enough!

5/5

Google

Keely was very responsive and quick to resolve an issue we had in our flat.

Annie · 1 September 2026 · JLL Greenwich

Agent replied · 5 September 2026

Thank you so much, Annie. We're delighted that Keely was able to resolve your issue so promptly. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Ashton from JLL was nothing short of outstanding. I couldn't recommend him and the team highly enough. He made the entire process of selling our home feel smooth, straightforward, and stress-free from start to finish. Not only was Ashton incredibly efficient, but he was also always easy to reach, kept us informed every step of the way, and had an exceptional understanding of the legal and solicitor process. His knowledge, communication, and proactive approach made a huge difference throughout the sale. I can honestly say that without Ashton's support and expertise, I don't think we would have exchanged contracts and completed the sale when we did. We are so grateful for everything he did. A huge thank you to Ashton and everyone at JLL. They are, without a doubt, the best estate agents in the area!

Sculpt · 1 September 2026 · JLL Greenwich

Agent replied · 5 August 2026

Thank you so much for this wonderful feedback. We're absolutely delighted that Ashton made your home sale feel so smooth and stress-free, and that his expertise and communication helped you exchange and complete on time. He and the team will be thrilled to hear this. We truly appreciate you taking the time to share your experience and recommendation.

5/5

Google

We recently purchased a property through JLL! As first time buyers, we have often been told how difficult the process is. The whole process was as smooth as it possibly could have been. Ashton was really friendly and helpful in answering all our question. We had communication with Ashton throughout the whole process and he was great! We really appreciate all his help in making the process as smooth as possible.

Georgina · 1 September 2026 · JLL Greenwich

Agent replied · 5 August 2026

Thank you so much, Georgina. We're absolutely delighted that Ashton made your first purchase feel so smooth and straightforward, and that he was there to support you throughout the entire process. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

From moment one of viewing our new home Dovile was helpful, knowledgeable and most importantly made us feel welcome. During the entire process of filling out all the paperwork that comes with renting, Dovile and Isobel were patient, answered any and all questions to help us get everything in place and ultimately our move went off without a hitch. Highly recommend the both of them and by extension the whole office of JLL Greenwich.

Jeremy · 1 September 2026 · JLL Greenwich

Agent replied · 5 August 2026

Thank you so much, Jeremy. We're delighted that Dovile and Isobel made you feel so welcome and supported you with such patience throughout the entire process. They will both be thrilled to hear this wonderful recommendation of them and the whole Greenwich team. We truly appreciate you taking the time to share your experience.

5/5

Google

Great experience with JLL Kensington! Francis Woodhead and George Reeves managed the letting of my property from start to finish, and the whole process was seamless. They were consistently quick to respond, kept things organised at every stage, and gave clear, sound guidance whenever I needed it. The tenant's move-in went smoothly too, which made the whole experience stress-free. Would definitely recommend them to anyone letting out a property.

Shafali · 1 September 2026 · JLL Kensington

Agent replied · 12 August 2026

Thank you so much, Shafali. We're delighted that Francis and George were able to make your letting experience seamless from start to finish. They will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Looking for a new home, I collaborated with the JLL Real Estate for which Mr. George Reeves served me. The same day I called, I made an appointment to see the apartment, in which Mr. Reeves with a smile and friendly service showed me around, he gave me the time I wanted to see everything thoroughly. The next day, my offer followed, which was accepted in 1 day and after the credit check. During this entire time, Mr. Reeves was by my side, helping me and answering every question I had, so that quickly, in less than 3 days, everything was finished. The help you'll have from the real estate agency throughout the entire period from the day you see an apartment until the time the process is completed and the contracts are signed is very important, and JLL but especially Mr. George Reeves were impeccable and I recommend everyone to work with them.

Lazaros · 1 September 2026 · JLL Kensington

Agent replied · 10 August 2026

Thank you so much, Lazaros. We're delighted that George provided you with such exceptional service throughout your search and application process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

George Reeves has done a great job for my property search - very responsive and moved the process along for us very smoothly. Highly recommended!

Dina · 29 August 2026 · JLL Kensington

Agent replied · 1 September 2026

Thank you so much, Dina. We're delighted that George provided such responsive service and made your property search so smooth. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

We had a great experience with JLL Nine Elms. They were extremely helpful throughout the whole process, always responsive and patient in answering all of our questions. Everything was explained clearly, which made the process much easier for us. We really appreciate all the help and support we received. Highly recommend!

Irmak · 28 August 2026 · JLL Nine Elms

Agent replied · 1 September 2026

Thank you so much, Irmak. We're delighted that our team made your experience smooth and straightforward. The Nine Elms team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

A fantastic team. As a first time seller dealing with a complex situation I felt so secure and confident with them. Lovely people to interact with, so happy to explain the process to me. Honestly couldn't recommend them more.

CleanYourLobster · 28 August 2026 · JLL Blackheath

Agent replied · 30 August 2026

Thank you, Adam. I'm so pleased you felt secure through the process. You were also a delight to deal with!

5/5

Google

I had a really positive experience with Kyle as he showed me the apartment. He was extremely friendly and helpful and very quick to respond to queries.

Anuj · 27 August 2026 · JLL Stratford

Agent replied · 1 September 2026

Thank you so much, Anuj. We're delighted that Kyle provided such friendly and responsive service during your viewing. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Thanks to Kyle that we’ve found our dream home😍He’s responsive, professional and friendly. We really appreciate the sufficient communications and updates throughout the process. Definitely recommend if you’re looking for your next home in Stratford. …

Beatrice · 26 August 2026 · JLL Stratford

Agent replied · 1 September 2026

Thank you so much, Beatrice. We're delighted that Kyle helped you find your dream home and kept you informed throughout the process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Kate & Anya have been supportive throughout my experience of buying & selling a property Always available to answer my questions , kept me informed , tailored approach to our circumstances and creative in approach Great service

Kay · 22 August 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you for your wonderful feedback, Kay! We're thrilled to hear that Kate and Anya provided the support and tailored approach you needed during your property journey. Your satisfaction is our priority, and we appreciate your trust in us.

5/5

Google

Quick responses thanks Anya

Olivia · 22 August 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you, Olivia! We're thrilled to hear you found our responses quick. Your satisfaction is our priority!

5/5

Google

Anya at DDM Barton has been a delight to deal with. Great communication, always cheerfully accompanying us at viewing appointments, answering our many questions about the property we are hoping to buy and giving timely and helpful responses to queries regarding the whole process. Would highly recommend DDM Barton for excellent service.

Katie · 22 August 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your wonderful feedback, Katie! We're thrilled to hear that Anya provided you with such a positive experience during your property search. Your recommendation means a lot to us and reflects the dedication of our team at DDM Barton. We look forward to assisting you again in the future!

5/5

Google

Kate at DDM Barton has gone the extra mile to support me in selling a property.

Alison · 21 August 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you, Alison! We're thrilled to hear that Kate went above and beyond for you. Your satisfaction is our priority, and we appreciate your trust in us during your property sale.

5/5

Google

Fantastic customer service. Really helpful, especially if you are a first time buyer. You feel like there are no silly questions

George · 21 August 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you, George! We're thrilled to hear that our customer service made your first-time buying experience so positive. We strive to create an open and supportive environment, and your feedback confirms we're on the right path. We look forward to assisting you again in the future!

5/5

Google

Currently selling a house with DDM Barton. The service has been absolutely brilliant. Good brochure with professional photography. I have been kept up to date about every viewing, with prompt feedback and now I have a buyer I get regular updates on the stage the process has reached. Would definitely recommend.

SUe · 21 August 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you, Sue! We're thrilled to hear that your experience with DDM Residential has been so positive. It's wonderful to know that our marketing and communication efforts have made a difference during your home-selling journey. Your recommendation means a lot to us!

5/5

Google

Our estate agent, Kyle Yousif, has been very helpful in finding us a place to move. He is always happy to assist with queries and has made transitioning to a new home much easier.

Riya · 20 August 2026 · JLL Stratford

Agent replied · 1 September 2026

Thank you so much, Riya. We're delighted that Kyle made your transition to a new home so much easier with his helpful and responsive service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Kate and her team certainly did everything, despite some small issues out of DDM’s control. Very professional and kept us up to date all the way through the sale process with updates. Thank you very much.

Moyna · 20 August 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you, Moyna! We're thrilled to hear that our team kept you informed throughout the process and handled everything professionally. Your positive feedback motivates us to maintain our high standards. We appreciate your support!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 918 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.

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Send JLL a message.

What do you need help with?

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