5/5
GoogleI was impressed by the building that is designed specifically for coworking. Thanks for showing me round after the meeting
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 4,838 reviews on Google only. Show every review
Google3/5
GoogleThis was my place of work up until Christmas and the build was OK but very corporate. They have got some nice area like the hospitality on the first floor but the rest is mostly white and very uninteresting. Also they is a such a lack of setting, you did have to arrive around 730 in the morning to be guaranteed a seat. Most of the time I sat 3 to a desk which was not good.
1/5
GoogleWe have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when we arrived despite them promising to fix it multiple times. The shower was leaking through the roof which seems to be the only thing which they have fixed. The downstairs shower is still leaking and the handles which were blu taced on have now also came off. We have rang multiple times and they always say they will call back later that day but are yet to actually ever do this. Edit: The house was far from a little dusty when we moved in. There was things left over such as wooden and stone slabs which had to be removed by your contractor (so I don't know how you can say it was just a little dusty), rubbish under tarpaulin and filthy stained bed covers and matress left behind. We never even had outside bins when we moved into the house and had to wait over 2 months for these to be supplied. We have tried being very patient waiting over 4 months for these problems to be resolved. You did come to view the property and my housemate was told here that the problems would be fixed within a week; since then we have been calling for updates but are constantly being told we would get a call back within an hour but this 'call back' has literally never happened.
3/5
GoogleEfficient, Informative and really helpful. thank you
5/5
GoogleExtremely good service from JLL. We always felt very looked after by Neil who managed our new tenancy. We had lots of queries during the process and they were never too much and we always felt reassured. Smooth sailing the whole way. Highly recommended.
5/5
GoogleJLL has provided an excellent service in leasing and managing my residential portfolio in various areas of London since 2000. The team is highly professional and has always beat my expectation. Despite I am not residing in the UK, I have never encountered any difficulties with my portfolio.
5/5
GoogleResponsive, efficient and helpful in negotiations.
5/5
GoogleOur company have been renting form JLL for few years now and I could not be happier with the service provided. Very professional and helpful, JLL dealt with our requests in the best way possible. Highly recommended.
5/5
GoogleThe team has been great. Very professional and always responsive
5/5
GoogleA very friendly and highly efficient team guided me through the tenancy process virtually all remotely. I was very impressed with the comprehensive and flexible service provided. My thanks go to Hannah, Tom and Neil who all helped me along the way. I would be very happy to use JLL again.
5/5
GoogleAttentive to client's needs. Neil, in particular, is good at providing prompt and detailed responses to letting questions we have from time to time. Great service in general.
5/5
GoogleI would like to thanks JLL and specially Jessica Conway for her best effort and quick respond to my queries on regard of purchasing an apartment. She covers all the information you need. I wish you all the best Jess.
4/5
GoogleWe asked Frost's to value our house in Chesham in 2015. Jacqui provided us with professional, friendly advice and gave us a realistic figure. We proceeded with the sale and can honestly say they more than achieved the guide price. We had several offers and the process was well handled by all the staff at Chesham. Pleased to say the right buyer was found and we completed our move to Devon all in the space of about 3 months. Only negative was the conveyancer recommended, who provided us with a poor service. I would definitely recommend Frost's at Chesham and would have given 5 stars but for the conveyancer.
5/5
GoogleLeanne did a fantastic job in helping me buy my first home. Thank you
5/5
GoogleRating only, no written review.
5/5
GoogleJLL are very easy to work with, staff come back to you instantly on any problems, we bought an apartment through them and later sold our apartment through them.
5/5
GoogleHelpful and professional quick to respond and appreciative of my requirements
5/5
GoogleGreat team here, helped us with our flat and Leanne who we dealt with was very helpful and they went the extra mile to help us with everything we needed.
5/5
GoogleRe: Leanne @ JLL Leanne was meticulously helpful, honest, knowledgeable and charming. Down to earth, charming professional service. Highly recommended.
5/5
GoogleVery helpful staff, personal service, really go the extra mile to help you find the ideal property. Nothing but good things to say about my experience. Special thanks to Leanne, who has provided a warm, professional and attentive service throughout.
5/5
GoogleWe sold our property through JLL in 2015. They were knowledgeable, professional and helpful but more importantly friendly - a really great team of people to work with. …
5/5
GoogleSharan Dhilhon-Moffatt in my opinion is one of the best real estate people in the centre of Leeds. Not only does she have a wealth of knowledge but is engaging and transparent and understands the clients needs. …
5/5
GoogleI recently moved into an apartment that is managed by JLL, which meant I dealt a lot with the Leeds office. It was an absolute pleasure! …
5/5
GoogleGreat team of people. Very professional and efficient. A pleasure to deal with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
Want JLL to help?
Send JLL a message.
