5/5
GoogleJen dawson gave us excellent service finding an apartment and then organising movingin, paperwork etc.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 4,838 reviews on Google only. Show every review
Google4/5
GoogleI agree with the above comments. Basically, I had to move into a property quite urgently and they helped me move in almost like in 3-4 days. And also it is a trustworthy agency where everything is going through a very scrutinised process. …
5/5
GoogleExtremely good service from JLL. We always felt very looked after by Jennifer Dawson who managed our new tenancy, Highly recommended.
5/5
Googlehappy to appoint JLL to handle my property. Jll team have provide me the excellent service and very good cooperation attitude ...GREAT.
5/5
GoogleAmazing experience with JLL and especially with Jennifer Dawson who help us to find our beautiful appartment. She was always here to help us for any questions and really listening our needs. We visited only few appartments because she …
5/5
GoogleExcellent agency with very good staff...Sophie Webb was our agent who not only was there when we got our first rental apartment in the city but was there throughout with us even after that...she's indeed a customers delight !
5/5
GoogleAs an investor, I have worked with rental, management and sales at this branch of JLL and the experience has led me to add working with another branch in the City. The team combine a high standard of professionalism and responsiveness with being a genuine pleasure to deal with at all times. Thoroughly recommended.
5/5
GoogleI have dealt with numerous estate agents in the past but working with Sophie Webb ranks as my best experience. Very helpful, genuine and on the pulse/fantastic knowledge of developments within Canary Wharf.
5/5
GoogleSophie Webb has done a fantastic job - made the whole process really simple and straightforward. Many Thanks.
5/5
GoogleOur company Skyline have been working with JLL and Sophie Webb for a couple of years now. Always very professional and ready to help, Sophie have been amazing and I would recommend JLL to anyone who ask for a state agency that cares about their clients.
5/5
GoogleI would recommend JLL for anyone who wants to sell/buy or rent property since their service is outstanding. They always respond to my query immediately and quickly response on maintenance issues. Thank you Sophie and all the staff at JLL Canary Wharf for your support to Marine wharf Flats.
5/5
GoogleWorking with Sophie Webb at JLL for renting out my apartment at Unex Tower has been a great experience. Very professional yet down to earth. …
5/5
GoogleRecently let a property using JLL and have had a fantastic experience. Jen has been wonderful - from negotiating the agreement with the landlord on our behalf, to helping us with the tenancy process prior to our move-in date (including …
5/5
GoogleReally happy with the service that JLL have provided. They understood my needs and showed me a suitable apartment and guided me through the process to get a place! Highly recommend.
5/5
GoogleI was looking for a property in Canary Wharf overseeing the river, and several other criteria, Billy Sio from JLL Westferry took my case over and was very good in finding exactly what I wanted. I saw a total of 43 properties with various …
5/5
GoogleWe have been renting our apartment in Canary Wharf through JLL for the last couple of years. All of the staff are extremely professional and work hard to ensure everything runs smoothly. A brilliant team who I would thoroughly recommend.
5/5
GoogleWe have been clients of JLL Canary Wharf office for several years and we have been very pleased with their responsive to our queries and first class customer service. Joanna Ludlow and Charlotte Malone have been our main contact persons and …
5/5
GoogleJLL have been very professional across all levels of their services. Their officers are very approachable developing an easy rapport important for communication is so much simpler. They are always prompt in responding with good suggestions …
5/5
GoogleThey were very professional and suggested a property that matches all the things I required. I am Pleased with the excellent service from this office. …
5/5
GoogleI like everyone I met in JLL Canary office, they all very nice and provide me services professionally. I have no hesitation to continue my existing properties and new investment with JLL Canary Office. …
5/5
GoogleI have high praise for the service I received when selling my home through JLL Canary Wharf. Billy Sio, as the agent I dealt with primarily, was exceptional, and everyone involved in the process was competent and professional. Under …
5/5
GoogleJennifer Dawson at JLL has been amazing for us, always ready to help and pretty much did what she said she was going to do, kept us constantly posted over the weeks coming up to us leaving a property and got us a new one that was exactly …
5/5
GoogleI have had a working relationship with JLL since 2014 as they helped me find my ideal apartment in Canary Wharf. They were extremely professional and their agents took into consideration my every need and helped me attain the right property …
5/5
GoogleVery professional, communicative, and easy to deal with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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Send JLL a message.
