4/5
GoogleJLL Team is very helpful searching tenant for us. we are landlord from oversea so sometime is bit difficult to communicate due to the timezone difference etc so far the service is pretty good. …
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 4,838 reviews on Google only. Show every review
Google5/5
GoogleWe were really pleased with the service we received from JLL Woodberry Down. They helped us find the right buyer for our flat painlessly within just a few days & looked after all the viewings for us. They were responsive & helpful in the …
5/5
GoogleThe service provided by Rosie, Peter and Laura was fantastic. I bought a property through them and there were many complications in the transaction e.g. counter-offers, lack of communication between solicitors, Brexit etc. In facing these …
4/5
GoogleI very much appreciate the friendly and efficient attitude of all staff I have encountered. It has been the third year that my flat is rented out through JLL. The service could, however, have been much better if assistance can be given to …
5/5
GoogleJLL has provided an excellent service in leasing and managing my apartment in Canary Wharf since 2000. The team is highly professional and has always beat my expectation. Despite I am not residing in the UK, I have never encountered any difficulties with my apartment.
5/5
GoogleI've been working with numerous contacts within this office for over a year and find the service to be prompt, courteous, friendly and include the level of detail that I need. Any queries that I have, or information that I require are …
5/5
GoogleLast year , untill I meet with JLL Canarywarf, I had to spend 3 months to be able to find a flat. And after meeting with them it took only 1 week to find a perfect place and move into it. …
5/5
GoogleThey were very nice and helped us with everything. They were very friendly and helped us at all times.
5/5
GoogleI have dealt with Sophie Webb and she has provided an amazing support during my home search , very active and friendly professional !!!
5/5
GoogleI dealt with JLL for my recent property search. The process was seamless, from viewing to leasing and finally moving in. The viewing agent Joanna Ludlow went out of her way to help us with bespoke requests and a second viewing to ensure we …
5/5
GoogleVery pleased with the service provided. Excellent agency to work with.
5/5
GooglePerfect service, we were helped by Sophie who negotiated the rent for us and was available out of office hours to show us the flat. We have not moved in yet, but so far 100% positive experience!
5/5
GoogleBrilliant staff, fast & efficient. Always a pleasure working with JLL
5/5
GoogleVery good service and fast and clear communication
5/5
GoogleVery profession helpful and kind staff. Thank you to Billy and Sophie
5/5
GoogleJLL at Canary Wharf have been very pleasant to deal with - friendly, professional and efficient.
4/5
GoogleI worked with Joanna Ludlow to search for a flat at Unex Tower in Stratford. Joanna was an absolute delight to work with. She clearly understood our needs and let us explore options before finalising something. Even though we could not …
5/5
GoogleGreat lettings team. Always quick to sort out any problems.
5/5
GoogleThanks to Sophie and the Team we are now living in a beautiful area of the city.
5/5
GoogleSophie and team were extremely professional and efficient... Superb service!!
5/5
GoogleJLL were very professional and were able to arrange a flat and move in at short notice.
5/5
GoogleThe service I have received has always been most efficient, helpful, speedy and done in a very friendly way. I could not ask for more and would recommend without hesitation
5/5
GoogleGreat service, both when looking for a property and once already in the property. Excellent.
5/5
GoogleVery competent and professional team, always helpful and friendly. Definitely recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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Send JLL a message.
