5/5
GoogleKyle has been super helpful and nice, he answers my question patiently .
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Send JLL a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleTianne is very helpful, friendly, responsive and a great agent to work with. She helped me find right property quickly and arranged all communications and process with the landlord well. Definitely going back to her for further property search.
5/5
GoogleWe had a great experience with Erjana! As we were relocating and couldn’t do an in-person viewing, she arranged a very helpful online tour and made the whole process smooth. She handled all documents efficiently and guided us clearly on housing and visa requirements. Everything was exactly as shown, and her professionalism made a big difference. Highly recommended!
5/5
GoogleMy experience with JLL Stratford was splendid. Kyle helped us view multiple properties. He was responsive, communicative and explained all the necessary details thoroughly. The properties were also of pristine quality. Overall, JLL Stratford's communication and transparency is what stood out for me and I would highly recommend them.
5/5
Google“Really satisfied with everything. Great communication and excellent quality service.”
5/5
GoogleI had an excellent experience working with Siobhan Tomlin and Joanna Chamiola-Phillips at JLL Nine Elms. They were both incredibly helpful, professional, and responsive throughout the entire process of finding a new tenant.
5/5
GoogleWe bought in West Hampstead with Oliver and Reuben’s help. Oliver was instrumental in getting things resolved professionally and quickly, often going above and beyond. Would thoroughly recommend and use going forward.
Agent replied · 30 May 2026
Thank you, Chris, for your kind review. We're so pleased that Oliver and Reubenwere able to support you so effectively throughout your purchase. It's great to know Oliver's proactive approach made a difference. We really appreciate your reccomendation and look forward to working with you again in the future.
5/5
GoogleJamie, Spencer and the team were fantastic in acquiring our recent investment purchase in West Hampstead. It was a tricky sale which involved lots of hurdles we had to overcome. We will also be using the rental department at Paramount to look after our new asset. Jamie’s communication and persistence with all parties involved was great and I would not hesitate to recommend him to anyone buying or selling in London. Thank you Maurizio and Umberto
Agent replied · 30 May 2026
Thank you, Maurizio and Umberto, for your fantastic review! We're thrilled to hear that Jamie, Spencer, and the team were able to navigate the hurdles of your investment purchase in West Hampstead successfully. Your kind words about Jamie's communication and persistence mean a lot to us. We look forward to assisting you with the rental management of your new asset and appreciate your recommendation. If you need anything else, feel free to reach out!
5/5
GoogleJacqui was an absolute pleasure to deal with - so friendly, helpful and very patient. Thanks for all your help, Jacqui!!
Agent replied · 22 May 2026
Many thanks for leaving this 5* Google review for Jacqui from our Chesham team. It is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleWe have just recently moved into our first home and welcomed our first baby. The whole process took a lot longer than expected but Michaela in particularly made sure to update us every time there was an advance in the process. We are very grateful ☺️
Agent replied · 8 August 2026
Molly, Congratulations on your first home and your new arrival as well. What an exciting milestone for your family. Thank you for your lovely feedback, and we’re so pleased we could be part of such a special time for you.
5/5
GoogleReally helpful and reassuringly professional - Shout out to Michaela, Emmy and Oliver - many thanks.
Agent replied · 8 August 2026
Thank you David! Happy we could help - sending our best.
1/5
GoogleAbsolutely awful communication, I was enquiring about a property kept taking my details said they would call back and nothing still waiting and the property is still advertised.
5/5
GoogleI had a great experience with George Reeves from JLL Kensington who recently helped me move in to a new flat. Very prompt and to the point!
5/5
GoogleI recently sold my flat and had an excellent experience working with JLL and Michael Chu. From day one, he was professional, supportive, and highly proactive throughout the entire process. His communication was clear and consistent, and he always kept me updated at every stage. Michael’s efficiency and attention to detail made what could have been a stressful process feel smooth and well managed. He was always quick to respond, helpful with any questions, and genuinely committed to achieving the best outcome. I would highly recommend JLL to anyone looking for a reliable, professional, and results-driven service.
5/5
GoogleKate at DDM Barton dealt with the sale of my late Mother's house. It was a very emotional time as it was the house I was born in and grew up in so had some fantastic memories. Kate was professional, sympathetic and above all kind and caring. She made what was an incredibly difficult time, much much easier. I cannot recommend Kate enough. A lovely lady who really cares and is thoughtful and considerate. Would not hesitate to use her services again.
Agent replied · 6 August 2026
Thank you so much for your heartfelt review, Hazel. We're truly honored to have been able to assist you during such a significant time in your life. Kate’s professionalism and caring nature are qualities we deeply value, and it’s wonderful to hear that she could help make this transition easier for you. Your recommendation means a lot to us, and we’re here for you whenever you may need our services in the future.
5/5
GoogleI would like to thank Kate Jeffrey and all at DDM for the marketing and sale of my property. The sales literature was produced to a high standard and the team were always available to discuss status when needed. The accompanied viewings made the process smooth for me. Kate was totally on the ball at all times and demonstrated her great experience, judgement and proactivity when needed and never losing enthusiasm. Thank you again Kate and DDM for your great work.
Agent replied · 6 August 2026
Thank you so much for your kind words, Darryl! We're thrilled to hear that you had a positive experience with Kate and the DDM team during the sale of your property. It's great to know that the marketing materials and viewings made the process smooth for you. Your recognition of Kate's dedication and expertise means a lot to us. We appreciate your trust in DDM Residential and wish you all the best in your future endeavors!
5/5
GoogleReally helpful team - particularly Ayesha who has supported us from start to finish. Thank you!
5/5
GoogleWe had a fantastic experience working with Tommie Predgen to secure our new flat. From the very beginning, he took the time to understand exactly what we were looking for and made us feel completely supported throughout. He was always quick to respond, super proactive, and worked efficiently to make sure everything moved forward smoothly. It genuinely ended up being the most pain-free move we’ve ever had. Would absolutely recommend Tommie to anyone looking for a reliable and dedicated agent!
5/5
GoogleOkay
5/5
GoogleI have only had positive interactions with all the agents throughout my time with Paramount; issues with the property were dealt with in a timely and efficient manner, paperwork and documentation was sorted professionally and agents were incredibly supportive when dealing with a difficult flatmate. There is nothing I feel they could have done better to make the experience any smoother as an agency - could recommend them enough (in particular Harry and Chris) thank you!!
Agent replied · 30 May 2026
Thank you for the wonderful feedback, Paola. We're so pleased to hear that you had such a positive experience and felt supported throughout, especially during a challenging situation. Harry and Chris will really appreciate the mention. Thank you again for your recommendation!
5/5
GoogleJamie was just great. Bought my flat in less than 3 months
Agent replied · 30 May 2026
It's great to hear such positive feedback, Sebastian. Thank you for sharing! We are so pleased that Jamie made the process smooth and helped you secure your flat so quickly! Congratulations on your purchase!
5/5
GoogleThe team at Paramount did an amazing job helping me through my recent move. And unlike other agencies their level of support has continued at same high standard and with good will, long after I unpacked my last box. 😊👍🏾 …
Agent replied · 30 May 2026
Thank you for your feedback Saheed. We hope you're enjoying the new place.
5/5
GoogleHanan and Alessandra were a great help throughout. The process was seamless. From viewing the property to moving in in only one week was very convenient.
5/5
GoogleXav and Joanna really worked hard to find the right tenants in as short a period of possible once I know the previous occupiers were leaving. They managed the whole process smoothly and calmly, and I now can't wait to welcome my new tenants to the property in just a couple of weeks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
Want JLL to help?
Send JLL a message.
