Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleGreat experience with JLL, Ashton was always helpful, classy, and genuinely invested in the process, can’t praise him or JLL enough 🙏 …
Thank you so much, Marko. We're delighted that Ashton provided such excellent service throughout your journey with us. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleErjana and the team were very helpful, and played a vital role in securing our lovely place! Erjana was available and went out of her way to cater for our requests - highly recommend JLL.
Thank you so much, Walla. We're delighted that Erjana and the team helped you secure your lovely new home. Erjana will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
1/5
GoogleI dealt with JLL in relation to a UKPC parking charge issued at The Broadwalk Centre, where JLL/Centre Management were asked to review the matter as a goodwill/proportionality issue. The charge was £100, reduced to £60 if paid quickly, for what appears to me to be a minor bay-alignment issue. There was no damage, obstruction or safety issue identified. Centre Management confirmed that they can request cancellation of parking charges in some circumstances, but JLL declined to intervene and referred the matter back to UKPC’s appeal process. I understand that parking rules need to be enforced, but in my view this was a poor use of discretion. JLL’s response felt focused on whether the charge could technically be issued, rather than whether a £100 demand was proportionate for a minor parking-position issue involving a genuine visitor. This experience has left me with a poor impression of how JLL handles customer-facing property management issues where private parking enforcement is involved.
5/5
GoogleWe had a great experience with Kyle I messaged him in the morning and by noon he had already found me a flat and arranged the viewing promptly. Very helpful and good communicator. Would highly recommend.
Thank you for sharing your feedback, Ellie. We're delighted that Kyle provided such efficient and helpful service in finding your flat. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleVery good experience with Ayesha from JLL, super helpful and productive - helped us secure a move quickly. Highly recommend!
5/5
GoogleAdam and Helene from JLL helped us find a flat in London. We were very happy with their work, they guided us very well throughout the whole process. They helped us pro-actively and our questions were answered very quickly and in a solution-orientated way. We can recommend Adam and Helene without reservation. Should we ever look for a new flat, we will do it with them again. Update: When we moved out after a year, things unfortunately didn’t go so well with JLL. When we moved in, we had a property manager from JLL who was excellent and very communicative. Unfortunately, he was replaced and we were assigned a new property manager, who was simply a complete disaster. When we moved out after a year, he made false accusations against us, used the wrong move-in report (not the most recent one), claimed that we had caused damage to the flat and that mattresses and other items were missing. He clearly wanted extra money from us. We were then able to prove to him, via emails with the previous property manager and photos, that his claims were untrue. Even then, he simply said, ‘Well, in that case, we’ll just have to take it to the arbitration board.’ Wow. Well, it wasn’t Adam or Helen’s fault directly, but the two of them clearly didn’t really stand up for us with the new property manager within JLL either. So, overall, a mixed picture.
Dear Patrick, We're thrilled to hear about your positive experience with Adam and Helene. Their proactive approach, quick responses, and solution-oriented guidance throughout your flat-finding process in London is exactly what we aim for. We appreciate your strong recommendation and are glad they made such a positive impression. Thank you for sharing your feedback, and we look forward to assisting you again should you need our services in the future. Thanks, JLL
5/5
GoogleReally helpful team - particularly Ayesha who has supported us from start to finish. Thank you!
5/5
GoogleThank you Adam and Helena for your help and patience!
Thank you so much, Layan. We're delighted that Adam and Helena could provide you with such great support. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleHad a great experience dealing with Kyle. He was very helpful and responsive and sent properties to match my preferences, so I would highly recommend his services.
Thank you so much, Cormac. We're delighted that Kyle provided such helpful and responsive service in finding properties that matched your preferences. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleWe recently purchased a new house in Greenwich, and our experience with JLL, and with Sam in particular, was outstanding. We were continually kept updated about the progress of the purchase, and felt supported when needing help with …
5/5
GoogleWhen looking for a flat, I had Dovile and Bruna help out with the process. They were easy to work with, super helpful with all the questions I had, and sccomodating to my requests! …
5/5
GoogleI recently sold my flat and had an excellent experience working with JLL and Michael Chu. From day one, he was professional, supportive, and highly proactive throughout the entire process. His communication was clear and consistent, and he …
5/5
GoogleThank you Adam and Helena for your help and patience!
Thank you so much, Layan. We're delighted that Adam and Helena could provide you with such great support. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience. … More
5/5
GoogleMichael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the property market situation, maintained great level of communication throughout the whole marketing stage and up until completion. I can't recommend Michael and the team more.
Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.
5/5
GoogleReally positive experience. Super responsive and helpful.
Thank you so much for your lovely review! We’re delighted to hear you had a really positive experience with us. It’s great to know the team’s responsiveness and support made such a difference throughout the process. We always aim to make things as smooth and stress-free as possible, so your feedback truly means a lot. We really appreciate your recommendation and look forward to helping again in the future should you ever need us.
5/5
GoogleI recently sold my flat and had an excellent experience working with JLL and Michael Chu. From day one, he was professional, supportive, and highly proactive throughout the entire process. His communication was clear and consistent, and he …
5/5
GoogleWhen looking for a flat, I had Dovile and Bruna help out with the process. They were easy to work with, super helpful with all the questions I had, and sccomodating to my requests! …
5/5
Google“Really satisfied with everything. Great communication and excellent quality service.”
5/5
GoogleMichael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the …
5/5
GoogleWe recently purchased a new house in Greenwich, and our experience with JLL, and with Sam in particular, was outstanding. We were continually kept updated about the progress of the purchase, and felt supported when needing help with …
5/5
GoogleRating only, no written review.
5/5
GoogleHaving Kyle as my property agent is such a blessing. He is very helpful and responsive throughout the transaction process. It had been a great experience.
5/5
GoogleErjana was an excellent letting agent throughout our tenancy process. She was friendly and always helpful whenever we had questions or needed support. We really appreciate her help!
5/5
GoogleAdam and Helene from JLL helped us find a flat in London. We were very happy with their work, they guided us very well throughout the whole process. They helped us pro-actively and our questions were answered very quickly and in a …
Dear Patrick, We're thrilled to hear about your positive experience with Adam and Helene. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
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