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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,394 reviews across 14 offices and 4 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,867

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

99

Reviews on The Trusted Agent

All 14 offices

Trustpilot logo

410

Reviews on Trustpilot

All 14 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 4,848 reviews on Google only. Show every review

5/5

Google

Kate and her team at the Barton office get the highest marks from me. Friendly, professional, and patient. They must be good, because this is the second time that I’ve worked with them. Highly recommended.

Sarah · 6 June 2026 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words, Sarah! We're thrilled to hear that you had such a positive experience with Kate and our team at DDM Residential. Your recommendation means the world to us, and we look forward to assisting you again in the future. If you need anything else, just let us know!

5/5

Google

Chloe at DDM is always extremely helpful and prompt when replying to queries. She is polite and very organized. I appreciate all of her hard work and dedication to us as landlords.

Rebecca · 6 June 2026 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words, Rebecca! We're thrilled to hear that Chloe has been helpful and organized in assisting you with your landlord queries. At DDM Residential, we strive to provide exceptional service, and it's wonderful to know that her dedication has made a positive impact on your experience. We truly appreciate your feedback and look forward to continuing to support you!

5/5

Google

We have been customers of DDM Scunthorpe for over 20 years. I have been dealing with Chloe for many years. She is an absolute delight to work with. Chloe always responds promptly to my emails and answers all my questions, some of which I have most likely asked before. Her replies are always very professional. We are extremely happy with the service we received. Many thanks Jez

Jeremy · 6 June 2026 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words, Jeremy! We're thrilled to hear that you've been with DDM Residential for over 20 years and that Chloe has consistently provided you with exceptional service. It's wonderful to know that her promptness and professionalism have made your experience enjoyable. We truly appreciate your loyalty and look forward to continuing to serve you for many more years to come.

5/5

Google

Michael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the …

Maria · 5 June 2026 · JLL Greenwich

Agent replied · 5 September 2026

Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.

5/5

Google

Probably the most professional and efficient agent I’ve ever used, great property management services, special shout out to Lily Wang who is super helpful throughout our tenancy

Tianqi · 4 June 2026 · JLL Nine Elms

Agent replied · 18 June 2026

Thank you so much, Tianqi! We're delighted that our property management services have exceeded your expectations. Lily will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Ayesha was absolutely fabulous. She arranged multiple viewings in the building we wanted, and even organised a viewing for us on a day she wasn't available herself. When teething issues came up with the contract, both Ayesha and JLL stepped …

Prem · 4 June 2026 · JLL Canary Wharf

Agent replied · 29 May 2026

We are overjoyed to hear about Ayesha's fabulous service and professional support during your rental process. Thank you for choosing JLL.

1/5

Google

This company has extremely poor customer services and discriminates people based on their place of birth. This was reported to the police as a racist abuse and legal action will be taken. I strongly advise anyone to stay away from these people.

Victor · 4 June 2026 · JLL Chelsea

5/5

Google

George Reeves was very helpful and efficient in helping us move into our new place on a tight schedule! Really easy to work with and super responsive.

Mahesha · 2 June 2026 · JLL Kensington

Agent replied · 18 June 2026

Thank you so much, Mahesha. We're delighted that George could help you move in so efficiently despite the tight schedule. He'll be thrilled to hear this wonderful feedback about his responsiveness and support. We truly appreciate you taking the time to share your experience.

5/5

Google

Michael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the …

Maria · 2 June 2026 · JLL Blackheath

Agent replied · 19 June 2026

Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.

5/5

Google

JLL Residential, represented by their Manager Keeley Wesley, are my Estate Agents looking after my home in Greenwich for over twenty years. As I live abroad in Asia, Keeley in that time has been in overall charge of all matters related to …

Thierry · 2 June 2026 · JLL Finsbury Park

5/5

Google

It was great working with JLL again after a long-standing relationship! Kudos to the team in the Greenwich office for their professionalism and knowledge of the market

J · 2 June 2026 · JLL Finsbury Park

5/5

Google

The wonderful team at JLL Greenwich lead by Isobel have been our agents for 10+ years and have continuously supported us with renting our property, highly recommend!

Amanda · 2 June 2026 · JLL Finsbury Park

5/5

Google

The wonderful team at JLL Greenwich lead by Isobel have been our agents for 10+ years and have continuously supported us with renting our property, highly recommend!

Amanda · 1 June 2026 · JLL Blackheath

Agent replied · 19 June 2026

Thank you so much, Amanda. We're delighted that Isobel and the Greenwich team have consistently supported you over the years. Long-standing relationships like yours mean the world to us, and we truly appreciate you taking the time to share your experience.

5/5

Google

It was great working with JLL again after a long-standing relationship! Kudos to the team in the Greenwich office for their professionalism and knowledge of the market

J · 1 June 2026 · JLL Greenwich

Agent replied · 18 June 2026

Thank you so much, J. We're delighted that our Greenwich team could support you again and that their market knowledge and professionalism met your expectations. We truly value our long-standing relationship with you and appreciate you taking the time to share this feedback.

5/5

Google

I have recently rented a flat through them with the kind help of Mr. George Reeves. I have nothing but praise for the service I received, not only because of his kindness throughout the whole process, but also because of how fast, efficient, and clear everything was from beginning to end. He handled all my questions very promptly and guided me through all the necessary steps, explaining everything in detail. It was a very smooth and pleasant experience, and I couldn’t recommend working with him more highly. Thank you!

Adriana · 1 June 2026 · JLL Kensington

5/5

Google

I’ve been in the property industry for 40 years so when it comes to selling your own home, you know what you are looking for. …

Gaynor · 31 May 2026 · JLL Manchester

Agent replied · 31 August 2026

Hi Gaynor, Thank you for sharing such fantastic feedback. We're delighted to hear that Joe … More

5/5

Google

Tommie was fantastic amid the whole process - from start to finish. His communication and responsiveness made it very seamless and couldn't have asked for a better experience. Couldn't recommend more.

Ania · 30 May 2026 · JLL Finsbury Park

5/5

Google

Tommie was fantastic amid the whole process - from start to finish. His communication and responsiveness made it very seamless and couldn't have asked for a better experience. Couldn't recommend more.

Ania · 29 May 2026 · JLL Chelsea

Agent replied · 18 June 2026

Thank you so much, Ania. We're delighted that Tommie could make the entire process so seamless for you. He'll be thrilled to hear this wonderful feedback about his communication and support. We truly appreciate you taking the time to share your experience and recommendation.

5/5

Google

Michael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the property market situation, maintained great level of communication throughout the whole marketing stage and up until completion. I can't recommend Michael and the team more.

Maria · 27 May 2026 · JLL Greenwich

Agent replied · 18 June 2026

Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.

5/5

Google

It was a pleasure to work with DDM Barton when we were looking to buy a house. Kate and the rest of the team were really helpful and I would highly recommend them.

Sam · 27 May 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your kind words, Sam! We're thrilled to hear that you had a great experience with Kate and the DDM Residential team while searching for your new home. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

5/5

Google

I bought a house through DDM and had a very positive experience I mainly dealt with Anya but Kate was very supportive too. Queries were dealt with promptly and efficiently and this made the process …

Karen · 27 May 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your wonderful review, Karen! We're thrilled to hear that you had a positive experience with DDM Residential. It's great to know that Anya and Kate provided you with prompt and efficient support throughout the process. … More

5/5

Google

I have worked with Paramount for around three and a half years, initially through the letting and management of my flat, and more recently through the sale process which has just successfully exchanged. I particularly want to thank Jamie, who worked extremely hard during what became quite a stressful and complicated transaction. Throughout the final stages of the sale he remained proactive, responsive and persistent in keeping communication moving between all parties, helping to resolve issues quickly and pushing matters forward when things became difficult or delayed. Managing a property remotely from overseas is never easy, but Jamie’s support and availability throughout the process were genuinely appreciated. Many thanks again for all your efforts in getting the sale over the line.

Russell · 26 May 2026 · JLL Chelsea

Agent replied · 30 May 2026

Thank you, Russell, for your wonderful feedback! We're thrilled to hear about your positive experience with Paramount Properties and Jamie's dedication during your property sale. It’s great to know that his proactive approach made a difference, especially while managing everything from overseas. We appreciate your trust in us over the years and are here to support you in any future property endeavors. Congratulations on the successful exchange!

5/5

Google

Great experience with JLL, Ashton was always helpful, classy, and genuinely invested in the process, can’t praise him or JLL enough 🙏 …

Marko · 26 May 2026 · JLL Finsbury Park

5/5

Google

I dealt with Jamie during my buying process, he was fantastic throughout. Always very on it, approachable, and quick to answer any questions I had. The whole experience felt smooth and stress-free from start to finish. I’d highly recommend the agency and Jamie to anyone looking for a reliable and supportive estate agent.

L · 25 May 2026 · JLL Chelsea

Agent replied · 30 May 2026

Thank you so much for your kind words, L D! We're thrilled to hear that Jamie made your buying process smooth and stress-free. At Paramount Properties, we strive to provide exceptional service, and it's wonderful to know that you felt supported throughout your journey. Your recommendation means a lot to us, and we look forward to assisting you or anyone you refer in the future!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

Want JLL to help?

Send JLL a message.

What do you need help with?

JLL will use your details to contact you about this. See our privacy notice.

Reviews may appear on more than one platform.

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